Review Insights · Google Play
HBF Health
HBF Health Ltd · 9,537 ratings · ★ 4.4
4.4
★★★★★
9,537 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
7 negative reviews mention this · 23% of all complaints
★★★★★ "app wouldn't even launch anymore. updated - no luck. uninstalled and installed from scratch - still won't launch." - Olga H
2
"login"
7 negative reviews mention this · 23% of all complaints
★★★★★ "review only for the mobile app. very bad ui which asks you to login every time if you want to check the member perks or find a doctor in your area. very basic functions which as you to login again and again. it needs to be resolved so every…" - Shrey Chanchad
3
"doesn"
6 negative reviews mention this · 19% of all complaints
★★★★★ "password doesn't save. requires member number to log in which takes away the entire point of downloading it in the first place." - Slade Chimera
4
"card"
6 negative reviews mention this · 19% of all complaints
★★★★★ "app doesnt show me my card number?" - Simon C
5
"every"
5 negative reviews mention this · 16% of all complaints
★★★★★ "review only for the mobile app. very bad ui which asks you to login every time if you want to check the member perks or find a doctor in your area. very basic functions which as you to login again and again. it needs to be resolved so every…" - Shrey Chanchad
6
"useless"
5 negative reviews mention this · 16% of all complaints
★★★★★ "App crashes every time I upload a doc to make a claim... so it's kinda useless. I would usually submit feedback directly but there doesn't seem to be an easy way to do that 🤷♂️" - Matthew Kelly
7
"reset"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Why after setting up a PIN and Biometrics does your App keep falling back to password login? This happens at the most inconvenient times. Your app doesn't even have a native reset password experience either. Poor this day and age." - Adam Thomas
8
"phone"
5 negative reviews mention this · 16% of all complaints
★★★★★ "1. Ridiculous that you only support Apple Wallet and not Google or Samsung Wallet. typical Apple favouritism. 2. Can't update Medicare details and have to waste my and your company's time with a phone call just to update the card number and…" - Christopher Dobson
9
"password"
4 negative reviews mention this · 13% of all complaints
★★★★★ "password doesn't save. requires member number to log in which takes away the entire point of downloading it in the first place." - Slade Chimera
10
"number"
4 negative reviews mention this · 13% of all complaints
★★★★★ "password doesn't save. requires member number to log in which takes away the entire point of downloading it in the first place." - Slade Chimera
11
"claim"
4 negative reviews mention this · 13% of all complaints
★★★★★ "App crashes every time I upload a doc to make a claim... so it's kinda useless. I would usually submit feedback directly but there doesn't seem to be an easy way to do that 🤷♂️" - Matthew Kelly
12
"apple"
4 negative reviews mention this · 13% of all complaints
★★★★★ "So apple people can add it to apple wallet but can't add to Google wallet. Also why not allow membership number or an email address.. the recovery for the number is literally your email address.. seems like your developers are just lazy!" - Kris Bennett
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app wouldn't even launch anymore. updated - no luck. uninstalled and installed from scratch - still won't launch.
password doesn't save. requires member number to log in which takes away the entire point of downloading it in the first place.
For once in my life I would like to use this app without first having to update it
review only for the mobile app. very bad ui which asks you to login every time if you want to check the member perks or find a doctor in your area. very basic functions which as you to login again and again. it needs to be resolved so every information stays within the app and not a web login every now and then. please update the system, highly required.
App crashes every time I upload a doc to make a claim... so it's kinda useless. I would usually submit feedback directly but there doesn't seem to be an easy way to do that 🤷♂️
never works properly
So apple people can add it to apple wallet but can't add to Google wallet. Also why not allow membership number or an email address.. the recovery for the number is literally your email address.. seems like your developers are just lazy!
app doesnt show me my card number?
Why after setting up a PIN and Biometrics does your App keep falling back to password login? This happens at the most inconvenient times. Your app doesn't even have a native reset password experience either. Poor this day and age.
does not state eligible for claim
1. Ridiculous that you only support Apple Wallet and not Google or Samsung Wallet. typical Apple favouritism. 2. Can't update Medicare details and have to waste my and your company's time with a phone call just to update the card number and expiry.
Doesn't actually give you a digital card
slow to load when changing details, and then fails to update asking to try again or call. much easier to just use the website
very anoying app. every time i go to log in i have to reset the whole thing
Terrible app I agree with others. Taking a photo of the documents on the phone to claim is next to useless. some invoices are so large you can't fit into the box, and some people just don't have the dexterity. There has to be a better way.
not able to sign in, open blank page
Seems to hate my phone. Have uninstalled & reinstalled and still keeps coming up with 'we're having trouble logging you in'. Useless!
disappointed in updates harder to login
Never had issues before but in the past few weeks I've been unable to log in to the app. I'm completely up to date. I'm happy to submit my claim via online portal later, but being unable to login defeats the purpose of having this app, hence the low rating. If this issue gets fixed I'll amend this review. (As of 27/08/25 still can't log in.)
After a recent update I can no longer log in. Whenever it tries to go to the authentication redirect it fails to display and if refreshed gives a 403 error.
app not working for a week, no notice at all. reinstalled still not working
after the update a few months ago I can not get into the app. goes straight to error page. doesn't matter what I try, I can't get it to work anymore. deleted the app, full phone reset, installed the app again. same error page grrrrrr. one word useless!
Absolutely useless app. Unable to log into app even with correct password. No email reply to let me reset the app. Just comes up with need to contact your admistrator. Now have to drive back to my Dentist with physical card. Complete waste of time!! Wish I could give it 0 stars.
App does not work, used to be able to log in and now I cannot. It's been like this for a couple of months now, only way to access the account is through the website. Fix this hbf please
( cr) app. constantly logged out on all devices apple and Android despite multiple attempts on our behalf to log in/ reset password/ delete app and start again. If only I could give minus 5 stars
As the other reviews have mentioned, the app continues to automatically log you out for no reason, requiring you to re-login and set up the app every time... Makes it impossible to use when you need to scan your card in a rush. Tried uninstalling and reinstalling and the issue persists..
oops, something went wrong. This has been happening for weeks, even after updates.
the app doesn't work after the update. I can not login as it shows an error page immediately.
No longer opens or allows log in. I have even uninstalled and reinstalled
Automatically opens in chrome when setting up and systematically goes through every browser on the phone. I value privacy and only have these browsers on my phone because they can't be deleted. Give everyone an in app login when setting up.
Can't put digital card to Samsung wallet but can do it on the apple.. why ??? Do the IT team think there are no Samsung phones out there ????? please fix it
Sentiment summary
83%
Positive (4-5★)
8%
Neutral (3★)
8%
Negative (1-2★)