Review Insights · Google Play
HBO Max: Stream Movies & TV
WarnerMedia Global Digital Services, LLC · 43,731 ratings · ★ 4.7
4.7
★★★★★
43,731 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
11 negative reviews mention this · 19% of all complaints
★★★★★ "The main reason for my subscription is to watch live tennis €17 and its not working. All apps and the device itself is also updated. Followed every other possible step to solve the problem, no success. Troubleshooting till this point was no…" - Monika Monika
2
"watch"
6 negative reviews mention this · 10% of all complaints
★★★★★ "The main reason for my subscription is to watch live tennis €17 and its not working. All apps and the device itself is also updated. Followed every other possible step to solve the problem, no success. Troubleshooting till this point was no…" - Monika Monika
3
"keeps"
6 negative reviews mention this · 10% of all complaints
★★★★★ "keeps crashing" - Basi
4
"crashing"
6 negative reviews mention this · 10% of all complaints
★★★★★ "keeps crashing" - Basi
5
"streaming"
6 negative reviews mention this · 10% of all complaints
★★★★★ "I cancelled my HBO subscription beceause of the low-grade and defective experience with the HBO App. Spending time troubleshooting the app and googling to find countless other users with the same issues(Subtitles for other languages wont lo…" - Alf 77
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The main reason for my subscription is to watch live tennis €17 and its not working. All apps and the device itself is also updated. Followed every other possible step to solve the problem, no success. Troubleshooting till this point was not much use. They blame it on the device what feels like unethically hiding behind the real problem. Consider before you subscribe. I am very dissapointed with HBOmax, not good, not good. I only gave 1 star because it would not let me post with zero.
Cancelling subscription was very difficult. You cannot do it with the app, and when you use the web version, they keep bringing you to the app...
Discontinued on the Amazon Firestick.... I will cancel my subscription
always has issues, once playback and now audio
keeps crashing
rip off if u want a subscription with an additional addon. But you payed using googleplaystore. the HBO wont let you add the addon. They force you to purchase another basic subscription through their website. So you would be stuck with 2 subscriptions bc u cant cancel the one which was purchased on google. Total ripoff. HBO wont do a refund.
suddenly started getting "promotions" on my "premium" subscription after never having ads, hope it was worth it because I'm cancelling now.
Too pricey
keeps crashing on the tv
I cancelled my HBO subscription beceause of the low-grade and defective experience with the HBO App. Spending time troubleshooting the app and googling to find countless other users with the same issues(Subtitles for other languages wont load for example) is not what i call a good streaming experience. 1 Star beceause the content was nice, but this was overshadowed by the inadequate App experience.
stupid pricing, sports add-on?????? this is crazy stuff
extremely bad streaming quality
When resuming or just fast forwarding or skipping in Intro The Stream will freeze and there's no way to resume it anywhere.
Super disappointed. I took a subscription to watch a TV show in my native language, guess what? Not possible. A Turkish show, dubbed in English... No option to change it since your account is region-locked. Unbelievable.
can't login to the app
Has ads now
cant even log in it says i need to fill in a captcha and there isnt one the password doesnt work and a onetime validation code doesnt work either. truly useless
Selling out to the ministry of truth
Casting has so many issues at random times, I can't count on the app to work unfortunately.
Worst freaking app every Time I want to see something it redirects me to who's watching over and over and over again I'm UNABLE TO WATCH ANYTHING!!! WHERE'S MY MONEY
HBO Max is not working on my Samsung tv since today. Only the sound is streaming, but no picture, just black screen
cant fast forward/back check your reviews ffs app is useless youlost a sub. oh and get more QA's
good streaming
You get the language and broadcasts of the country you're connected to. That's strange. There are no Turkish subtitles, for example. I guess that's the rule in the country you're visiting
terrible experience no good series's bad movies mostly kids shows and animation good horror selection but no good movies to enjoy this is why Netflix is better. Doesn't even have House Dexter or any enjoyable series's
Constantly crashes, after updates the menu will load for a bit before it's back to crashing
Lors of the Rings trilogie extended version? NOT HERE! And no reply on your emails about it
A disgrace, this new version is a step BACK compared to the previous one! Very bad sub titles (black boxes), chaotic app UI experience. Very bad. There is also no season/episode indicator when watching a particular episode and casting to TV. No option to skip the credits / text at the end of an episode (when casting) etc. [Edit 2026: it still sucks. Now it destabilizes my phone's behavior. Regular standard Android...]
FIVE ADVERTS HALFWAY THROUGH AN EPISODE?! Insanely aggressive advertising both before and during each episode. Ridiculous. You are just begging for people to stream elsewhere.
I cannot open the app anymore after the update
keeps crashing
honestly dont get why they are surprised people torrent shows. they should stop region blocking shows! its far easier to just download your shows elsewhere!
I can't change the language
app froze up, unuseable
keeps freezing
Honestly, with all the competition out there why should anybody pay you money for a faulty app that won't even open
niets Dan storing
closes constantly
The app keeps crashing all of a sudden. I can't open it for the last 15 minutes or so. I just made internet speed test for my home internet and 770mbps download, and 690mbps upload, 4ms unloaded and 10ms loaded latency. Definetly nothing is wrong with my home internet. I wonder if it has anything to do with my subscription which is 3euros per month 🤔
Have this for 2 days now. It crashes on my TV every 1.5 episodes and often severely drops in quality getting all pixely. 1st month and also last month of this service.
very unstable. unusable most of the times. device configuration error which cannot go. bad experience.
app werkt prima. maar ik kreeg zojuist een mail dat ik 20% méér ga betalen. Een prijsverhoging van 20% is absurd. Ik gebruik hbo nauwelijks. dus de paar euro die ze maandelijks van mij ontvangen waren makkelijk verdiend. vind ik geen probleem. maar 20% meer!? KOEKOEK! ik ga mij abbonement zeker heroverwegen.
First they cancelled Eurosport player just so we had to double the amount we were paying before if we wanted to watch live cycling without ads. Now they introduced ads to an already overpriced service. Very greedy and disgusting. Cancelled my subscription and never coming back.
why are you so racist and only subtitle what's spoken in English?
A serious, balanced, and Google Play policy compliant review: HBO Max once readily available app now only forces to subscribe to continue watching series through e.g Prime video; then you'll pay for adverts with your subscription; then you'll be given the option to subscribe more to remove ~some adverts, then you'll get double adverts. Prime Video, SkyShowtime, HBO Max, Netflix, Videoland... They're all at it... AI is watching your habits. Adverts are a waste of time, and money to the user!! 👍
Content is great but the app is broken for me for 6 days...
FIX YOU APP ON ANDROID It started with just not being able to watch friends but now I can't watch ANYTHING and it's been a week. I tried everything but it just keep loading...
te veel ads
worst streaming platform, its unmatched
i don't see reason why I pay for subscription and I get 8 ads in old movies, so annoying not recommended, there's only some old movies that nobody want to watch, the only good movie is the lord of the rings.
+ 9 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
0%
Neutral (3★)
4%
Negative (1-2★)