Review Insights · Google Play
Headout: Travel Experiences
Headout · 10,464 ratings · ★ 4.8
4.8
★★★★★
10,464 ratings
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Top complaints - extracted from 7 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"support"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Unhelpful support, stating that it is our issue that we were unable to read their unclear instructions. gave us information to wait at the meeting point and at the same time go inside making the whole experience to get inside the booked exp…" - Mantas Bekeris
2
"service"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Unhelpful support, stating that it is our issue that we were unable to read their unclear instructions. gave us information to wait at the meeting point and at the same time go inside making the whole experience to get inside the booked exp…" - Mantas Bekeris
3
"charge"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Please do not use this app- they charge for service and do not deliver the final product. I bought an entrance + audio guide for an art gallery - I stood outside the art gallery for an hour talking to their team and waiting to get access to…" - Shivangi Saxena
4
"tour"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Booked an Acropolis tour for 2 adults (£185). Never received confirmation, tickets, or any booking email. No bank charge appeared at the time so I assumed it hadn't gone through. First email I got was "rate your experience" - after the tour…" - Tom Ball
📋 All 7 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unhelpful support, stating that it is our issue that we were unable to read their unclear instructions. gave us information to wait at the meeting point and at the same time go inside making the whole experience to get inside the booked experience frustrating to get into without clear guidance. Very disappointed with the service that we've received.
Please do not use this app- they charge for service and do not deliver the final product. I bought an entrance + audio guide for an art gallery - I stood outside the art gallery for an hour talking to their team and waiting to get access to what I had paid. Eventually, they told me they were unable to give me access. I ended up paying at the art gallery again. Later when I asked for a refund, they refused to give this too.
Booked an Acropolis tour for 2 adults (£185). Never received confirmation, tickets, or any booking email. No bank charge appeared at the time so I assumed it hadn't gone through. First email I got was "rate your experience" - after the tour date. Never attended. Support passed me between three agents over a month, all giving the same scripted refusal. Their own marketing emails arrived fine during the same period - just not the tickets. Refused a refund for a service they failed to deliver. Scre
This platform is a scam! They have not refunded for a tour that I missed because the app provided the incorrect pick up location. 3 minutes after the expected pick up time we tried contacting them to assist and they said we must contact the local partner. The local partner Key Tours stated that we were at the incorrect pick up point and they left without us. Key Tours have confirmed this is not the first time the platform provided the incorrect information. This is theft!
having a horrible time with this app, I was able to book one tour and now trying to book another, but the payment getting rejected (both Google Pay and direct payment with the card). Called up the card and they don't see any attempts to charge. Spoke with headout support and they are useless, say it's a security measure on their end and they can't do anything. Apparently they don't like booking several tours in a row, advised to wait for 24 hours, meanwhile popular tours are getting sold out.
Forcing you to install apps should be illegal
won't let me in!!!
Sentiment summary
99%
Positive (4-5★)
0%
Neutral (3★)
1%
Negative (1-2★)