Review Insights · Google Play
Healtok
Healtok Team · 381 ratings · ★ 4.6
4.6
★★★★★
381 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"asked"
4 negative reviews mention this · 27% of all complaints
★★★★★ "No contact. She came online, asked for some info and never replied again after 10 mins. I wasn't putting more money into it." - Lauren Sanders
2
"money"
4 negative reviews mention this · 27% of all complaints
★★★★★ "No contact. She came online, asked for some info and never replied again after 10 mins. I wasn't putting more money into it." - Lauren Sanders
3
"answer"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Out of nowhere my account login got blocked with the message "Account Anomaly", no means for help, no answer on my E-mail so far. I lose my streak because of this. Very disappointed." - Florian Schmidt
4
"customer"
4 negative reviews mention this · 27% of all complaints
★★★★★ "the customer service is terrible they blocked my account for no reason and when I asked why they won't reply" - Sandra Mills
5
"either"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Took my money but gave me no rewards to use. No support to contact about it either" - Neece LoneWolf
6
"refund"
3 negative reviews mention this · 20% of all complaints
★★★★★ "reading was a joke and still waiting for a refund. person told me she saw something exciting asked her what and she repeated the comment again and I asked her again what and then went on to state something else and didn't answer one questio…" - Tara Brown
7
"anything"
3 negative reviews mention this · 20% of all complaints
★★★★★ "I'm trying to redeem my points and it isn't showing anything I can redeem them for so this is pointless. Checking in daily (spinning the wheel) mostly gets you discounts which isn't helpful the majority of the time. When you ask the advisor…" - De'Zyria Nash
8
"waste"
3 negative reviews mention this · 20% of all complaints
★★★★★ "everything was good at first. then I bought credits and while was doing a messaging session they went offline. plus I only get 10 questions and they keep insisting on going live chat which cost more and they didn't answer the questions. the…" - Dark Demoness
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
sucks
bad stop saying it's free then when you send a message it jump to a payment
No contact. She came online, asked for some info and never replied again after 10 mins. I wasn't putting more money into it.
Out of nowhere my account login got blocked with the message "Account Anomaly", no means for help, no answer on my E-mail so far. I lose my streak because of this. Very disappointed.
the customer service is terrible they blocked my account for no reason and when I asked why they won't reply
Tried a hundred different ways and the app won't take my place of birth, It just continues to tell me no results were found. Im pretty sure Southern California exists being that's where I was born and raised.
Took my money but gave me no rewards to use. No support to contact about it either
reading was a joke and still waiting for a refund. person told me she saw something exciting asked her what and she repeated the comment again and I asked her again what and then went on to state something else and didn't answer one question I had. she should be kicked off the app!
everything was good at first. then I bought credits and while was doing a messaging session they went offline. plus I only get 10 questions and they keep insisting on going live chat which cost more and they didn't answer the questions. then one of them went offline during the session. there is no refund. and if u start again. u have to explain everything again and U waste credits. more like a scam than anything.
Don't waste your time with this app
I feel like the advisors either don't respond and waste your time and money. That is dishonest and leaves the customer with no answers. I have requested a refund.
this is the worst app they take your money customer service is sad and disgusting please dont use this app very disappointed
I never got a 3 free minute reading
likely AI. ad claims 3 minutes of advisory, but I got about 25 words from them, none answering anything but "won't be fast". I asked why I can't see past something
I'm trying to redeem my points and it isn't showing anything I can redeem them for so this is pointless. Checking in daily (spinning the wheel) mostly gets you discounts which isn't helpful the majority of the time. When you ask the advisors follow up questions and you tell them you can't join a Live chat, they won't answer your question and tell you to join anyway. Customer support in the app isn't helpful either.
Sentiment summary
90%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)