Review Insights · Google Play
Heartopia
XD Entertainment Co., Ltd. · 103,869 ratings · ★ 3.1
3.1
★★★★★
103,869 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
33 negative reviews mention this · 60% of all complaints
★★★★★ "fored game" - Krishna
2
"gacha"
16 negative reviews mention this · 29% of all complaints
★★★★★ "I love the game itself but here's the list of downside. 1. This is game is for rich people. Expensive, nonstop, and rigged gachas. 2. Building so limited from height to max load being too small. 3. Optimisation. High ping drop randomly desp…" - Shixx Shixx
3
"system"
12 negative reviews mention this · 22% of all complaints
★★★★★ "Not For Children. There's a bullying culture by younger players who always start off by asking your age then calling you a pervert of you're not under 18. This is troubling. The game specifies you should be at least 16 to play but doesn't e…" - Lydia Derhake
4
"play"
7 negative reviews mention this · 13% of all complaints
★★★★★ "LOVE the game! There is so much to do and entertaining things to be a part of! But getting very frustrated because of the issue of heavy lagging in the game 😔 I'm only able to play 10 to 15 minutes at a time before the game freezes or lags…" - Faleisha
5
"money"
7 negative reviews mention this · 13% of all complaints
★★★★★ "bad gacha. my account never be the lucky one on every gacha. always the one who spend to the fullest. greedy dev. eat my money." - Uragisa Chan
6
"gacha system"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Rigged gacha system" - TiktokTrendz
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
fored game
this game become veryyyyy laggy and greedy.
This game is just not for me.
esta tomando más de 30 minutos en descargar una actualización dentro del juego que solo pesa 80 MB, eso es muy molesto cuando mi conexión de red permite esa descarga en menos de 1 minuto. 😠
basically a predator behind those cozy and cute covers. the dev won't listen if it's about money and people's opinion, they will continue to rob and just wants your money. the exhibition pass is impossible to get unless you spend real money which is absurd that no one can grind for it, not even from dailies or the weekly quest, which means everything's behind paywall and that makes even more no sense as they're already rich. I uninstalled and quit this game completely as I lost interest too.
Rigged gacha system
Hiding the probability for gacha, really sus there's are transparency at all
they use ai which ruined it for me, there's not enough hair option for POC and too much micro transportation
Reported to ftc for fraud and violating COPPA.
fail to acquire resource pack. it's very annoying.
All good except for the system for gacha. It's unfair and not friendly for players. You have to buy lots of crystals just to get the clothes. And this game lacks of reward
f2p players doesn't even have the chance to get one whole outfit
seriously disappointed in this game. i thought it was going to be a good, free replacement for animal crossing, yet finding out the use of generative ai, the racism from the developer, and the use of predatory monetisation really upsets me. i am not coming back to this game, and i suggest anyone who plans to play this to reconsider.
Hey, isn't this the racist and ai using game lmao?
GAME KIKIR
was good until it wasnt. now its just update after update of things to buy instead of actual improvements. shame.
racist game
Game was generated by AI and has sloppy coding. Cash grab and terrible gacha system as well. The game also asked to connect to my TV and other devices registered on my WiFi which is weird so this also seems like Spyware
the new update is ai slop dude and all the images are ai slop as well this game literally sucks
The rewards are not enough or generous when there are so many banners to gacha. Generative AI for their content and puzzles.
the monetization in this game is so bad. there are so many issues with the game, like racism and ai usage? i used to love this game. but now i just realized that i was blind and ignorant
Too expensive for the nice things. Make it 3 tickets only for gacha draws.
ingame items all locked behind a paywall, even if you pay you might just get a bunch of duplicates, questline with questionable references(a poc making monkey sounds/movements) uses AI for the puzzle
greedytopia. Never hear player's demand
People of Color (POC) NPCs in the game. After eating a mushroom, this character would jump around making "monkey noises," which was criticized as a "blatant" racist, the game faced heavy criticism for using artificial intelligence to create game assets, specifically in its puzzles, and for its in-game translations. Predatory Monetization and Gacha Mechanics: Players reported that the game's, which they described as, "gacha" mechanics, and ignoring concerns and poor communication from the devs.
disappointing.
there are too many bugs. they keep saying they've fixed them but they haven't. every time I log in, the game freezes and I have to restart the app. constantly lagging. graphics not loading. freezing. just constant things that are making it impossible to play now. it is infuriating. the developers don't give a toss. half your inventory disappears. the gacha system is rigged against you so don't spend money on here as it will be wasted. they're now taking my money and not giving me the stars...
I've been playing this game since it was still in beta test. I really love the characters and the visuals. But why is the gacha system so bad? I keep topping up just to get good furniture and outfits. It requires a lot of tickets for gacha, but the tickets can only be obtained through top-ups.I hope this game can provide more tickets through in game missions.
boring, racist and uninspired
Estatic to give this game a try until I learned of the use of Gen AI, no genuine Announcement about the Generative AI, other than inside a Discord Server; The recurring micro-aggressions from the game itself and some of the Users who play it with Textured Hair being LOCKED behind Paywalls.. There is a Gacha system, five different types of Currency with 2/5 using Gatcha or in-App purchases. Would suggest Cozy Idle games instead.
ai sucks
nah
this game is so stingy
The game is good. But the community is -
gotcha system is trash
- every cool stuff cost money - free rewards are tiny - gacha rng so bad - not enough content to enjoy when u max level at the hobby (well the gacha/pay stuff up are regularly updated bruh) - no free gacha from doing dailys/ certain quest.
Gacha system feels predatory, and the game uses stereotypes against POC.
FIX UR GAME, LAGGY AS DUCK
worst gatcha system ever
I can't see the latest event. 🥹 The app is updated.
Game freezes often. My app and device are all up to date. But this freezing issues aren't still resolved considering I played this since January 7. Nubia Astra and Oneplus 13 both freezing like more than 5x a day. This annoys me esp when cooking
gacha & items need to buy using heart gem is insane! some people spend money to get good items. but how about free to play person?everything is so expensive and got the same task every single day and it gets too boring. only reason why kept playing is because we are excited to get exciting stuff. but still not worth it.i spent like 50 spins to get whimsical set and spend too much heart gem but still didn't get what i want. i will never pay or buy anything in this game anymore. all i want is pool
what's the point of saving it as blueprint if we're gonna lose half of our edits anyway?
I love the game itself but here's the list of downside. 1. This is game is for rich people. Expensive, nonstop, and rigged gachas. 2. Building so limited from height to max load being too small. 3. Optimisation. High ping drop randomly despite good connection. 4. Repetitive events, and the grinding their gets intensive at some point. 5. Bugs/glitches like losing 5* items after change house. 6. Community getting more toxic. Can't make friends without experiencing dramas.
LOVE the game! There is so much to do and entertaining things to be a part of! But getting very frustrated because of the issue of heavy lagging in the game 😔 I'm only able to play 10 to 15 minutes at a time before the game freezes or lags very bad!! I sincerely hope something can be done to fix this issue!!
bad gacha. my account never be the lucky one on every gacha. always the one who spend to the fullest. greedy dev. eat my money.
Not For Children. There's a bullying culture by younger players who always start off by asking your age then calling you a pervert of you're not under 18. This is troubling. The game specifies you should be at least 16 to play but doesn't enforce this age requirement. Also allows huge amounts of spending on in-game gatcha with no checks or guarantees. Literally hundreds of dollars for a gambling system that doesn't guarantee the item(s) you want. It looks cute, but keep your kids away.
2 star because it's not cozy at all, it's more like "Coztly" it's a good game but it's just too much
the game didnt give me the monthly GAMG pass after i purchase it!! its deduct my money, but the game said the purchase was fail! please do refund if you not gonna give me my monthly pass!!
I liked this game, but after I returned to it after a few weeks all my data had been lost when I did an update and it made me restart so I had to delete the game.
+ 5 more in the clipboard copy
Sentiment summary
49%
Positive (4-5★)
6%
Neutral (3★)
45%
Negative (1-2★)