Review Insights · Google Play
HelloBPCL for Business
Bharat Petroleum Corporation Limited · 411,170 ratings · ★ 4.3
4.3
★★★★★
411,170 ratings
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Top complaints - extracted from 34 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cylinder"
5 negative reviews mention this · 15% of all complaints
★★★★★ "har bar cylinder book karo to id hath jati hai" - sanjeev goel
2
"business"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Afer log in a banner displayed asking to download business app and again login process to be followed with OTP. after login the profile is blank and has only the mobile number given for OTP" - Jayaram G
3
"service"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Lousy and useless delivery service." - I'm Seema
4
"book"
4 negative reviews mention this · 12% of all complaints
★★★★★ "har bar cylinder book karo to id hath jati hai" - sanjeev goel
5
"working"
4 negative reviews mention this · 12% of all complaints
★★★★★ "App is not working for personal" - Koushik Lendale
6
"personal"
4 negative reviews mention this · 12% of all complaints
★★★★★ "App is not working for personal" - Koushik Lendale
📋 All 34 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Afer log in a banner displayed asking to download business app and again login process to be followed with OTP. after login the profile is blank and has only the mobile number given for OTP
Lousy and useless delivery service.
har bar cylinder book karo to id hath jati hai
waste app after updating
App is not working for personal
app not working check in home in home page there is no delete option for display request of personal pr business app
Since the latest update this app has become absolutely terrible and gas bookings aren't going through👎👎👎
bad services app not work properly
very bad service
I lost my fuel voucher after updating the app
no rating should be given to this app as it doesn't allow me to download the app
extra convenience fee is charged. but why ?
The worst app and bad service my petrol voucher was showing in an earlier app and after migration of the app it disappeared, emailed them no response
can't open the app.everytime say refresh and back to home page
good
rubbish to the core..if you don't have an ability to build an app, better don't build it. freezing all the time, invalid token issue since a month now or more i guess
refill cancelled by distributor
they canceled my booking without any mentioned reason
worst app.it couldn't work properly
worst app
worrest aap afte update if book for gas if stuck & force' closed every time
poor service
good
worst app ever
app crash more than time
Initialy we were booking cylinder, now cylinder gets booked automatically and there is no option to cancel it. use less app use bpcl for business, bpcl personal doesn't repond at all. can't book cylinder for self using app. keeps on sending otp and ask u can book cylinder for others. Bharat Petroleum app
slow
gas booking option not working for bpcl has cylinder booking. any changes made , pls clarify.
Every time I open the app "unable to refresh" is popping on screen and is not working. Pathetic
dealer has no phone no to attend customer calls pl arrange them phones to attend our calls every time we can't go to dealer to ask cylinder delivery time Basaveshwara gas agency Yelahanka new town
cannot switch between personal and business. When i try to install the personal app separately, i cannot sign in.
Application is not opening. The page loading wheel keeps spinning, not allowing to book cylinder.
OTP is jumbling of its own
usefull
Sentiment summary
84%
Positive (4-5★)
0%
Neutral (3★)
16%
Negative (1-2★)