Review Insights · Google Play
HelloFresh: Meal Kit Delivery
HelloFresh SE · 206,834 ratings · ★ 4.6
4.6
★★★★★
206,834 ratings
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Top complaints - extracted from 82 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
19 negative reviews mention this · 23% of all complaints
★★★★★ "*** UPDATE April 2026*** This app is still no better! it constantly signs me out so I don't get the weekly reminders to check my upcoming meals. I have several times had a weekly meal selection that I won't eat because I never received a no…" - T. Sharp
2
"service"
13 negative reviews mention this · 16% of all complaints
★★★★★ "Installed only to give one star review because I seriously do not want to get hello fresh junk mail for the rest of my life. Multiple years since I canceled, I've moved twice, and I've tried a few methods of asking to stop notifications, em…" - Anna Freitas
3
"week"
11 negative reviews mention this · 13% of all complaints
★★★★★ "For awhile, I enjoyed it. The recipes have been delicious. However, over the past two months the service and quality have gone down hill. One box arrived 5 days late, and the one this week arrived a day later than they said. I got one recip…" - Meagan Hill
4
"meals"
10 negative reviews mention this · 12% of all complaints
★★★★★ "i couldn't log in with link. i couldn't select meals as no select button. date of delivery kept changing. i have no idea what i am getting and when. i couldn't get back to help section." - Lynne
5
"customer"
9 negative reviews mention this · 11% of all complaints
★★★★★ "I need the order invoice every week but their "Send Invoice" button doesn't work in app or on the web. I've had to call customer service *every week* for the last four weeks so they will send me my order invoice. There's no way to opt-in to…" - Max Fang
📋 All 82 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Installed only to give one star review because I seriously do not want to get hello fresh junk mail for the rest of my life. Multiple years since I canceled, I've moved twice, and I've tried a few methods of asking to stop notifications, emails, and mail. Please stop. (Also the service isn't worth the money, plastic waste, filling up trash/recycling bins, or ghg emissions from shipping)
Lieferung nicht zugestellt, Hotline nicht erreichbar. Service und Verlässlichkeit sind dem Preis leider nicht angemessen.
I signed up and cancelled within an hour. I think their recipes are not bad but not suitable for me. One star because even though I cancelled promptly they still insisted on charging me and sending me a bunch of food I didn't want. It's scummy behavior. Avoid this company, they are happy to trick you out of your money if they think they can get away with it using weaselly excuses and terms of service.
For awhile, I enjoyed it. The recipes have been delicious. However, over the past two months the service and quality have gone down hill. One box arrived 5 days late, and the one this week arrived a day later than they said. I got one recipe card that had typos on it. Now I forgot to cancel this week's order and I called as soon as I realized. They refused to cancel the box but let me change the recipes which makes no sense. Sadly, this will be my last box because of the poor service.
i couldn't log in with link. i couldn't select meals as no select button. date of delivery kept changing. i have no idea what i am getting and when. i couldn't get back to help section.
first of all they didnt use my promo, then they overcharged me, so I canceled my account but they said they couldn't cancel the order so I was like oh well. I paid for it so ill get it. nope. my order was never delivered. here's to hoping I actually get my refund.
I need the order invoice every week but their "Send Invoice" button doesn't work in app or on the web. I've had to call customer service *every week* for the last four weeks so they will send me my order invoice. There's no way to opt-in to auto-deliver invoices via email. Every week customer service says they 'put in a request' to fix this but week after week this remains broken. One rep, Joan, lied and told me that invoices aren't supported anymore, while others say it's a technical issue.
En Suisse on parle aussi le français hein ! Pourquoi l'allemand est la seule langue proposé ?
maybe the food is good and the cooking steps are clear and straight forward but the process is not. I subscribed to the add saying that they need people to test 5 free boxes (add on Facebook) so I sent my name and received a call after few days saying that I am alligible to only 35 % discount for 5 or 6 orders of three meals each and it will cost me only 89 cad per order so I accepted thought I try something new but for the second order I was charged 100 delivery fees so I canceled the account
disgusting app and company
Tired of rotten rood and terrible delivery so decided to delete my account. Customer service refuses that I deleted it so I kept receiving demands to pay for a box I didn't even order (they sent me it automatically). They will get your money for extremely cheap meals with rotten ingredients. Customer service will never react and keep blaming you. This service is a scam and I am begging you to stay away from it.
charges are too expensive for the amount of food you receive
Shipped to the wrong address. I called, explained they shipped to an old address, not the address I entered for billing and shipping. They refused to refund, credit, reship, so I cancelled. They fought the credit card dispute and kept the money then tried to bill me $85.xx for another week after cancellation. I was told I would receive a refund but instead I am being invoiced daily for that amount. $120.00 and I have received NOTHING. BUYER BEWARE
while the food is good and the deliveries are timely. they use dark patterns in app so as to make it very hard to unsubscribe from their plan. they use this pattern to keep on their plan and get more money. its a very scammy practice.
directly after downloading it wanted to update to another version
No way to contact customer service. The number on their site is unrecognised. Tried contacting them through the app, but it doesn't recognise me as a regular customer - wants me to sign up for an account!?? Last week I didn't want a delivery, but I was unable to log onto the app to cancel. They sent me 3 meals of their choosing, but no recipe cards! The veg were of a poor quality. I was happy with the service until recently.
kept making me reinstall it before I could even open it
Former 5 star reviewer. The app will not let me continue until I do an update. There is no update available so I hit open to continue using the app. The same message saying I need to update the app pops up. There is no update available. It's an endless loop of not updating or having the ability to use the app. I've restarted my phone, uninstalled and downloaded the app again, nothing works.
the app won't update
have tried to update. and uninstall re install. still says I need to update and won't open
keeps asking me to update but will not let me update the app
I can't even open the app anymore- it keeps saying I need an update but there's no update option available in my phone- and I uninstall and re install same thing
can't get into it as say needs update but can't update
Stuck in a "you need to update the app" loop. Even though I literally just downloaded it.
this app is always having issues. right now it told me I needed to update, but no update is listen. I uninstalled and reinstalled and it still says it needs an update.
the app is broke it keeps telling me to update then brings me to the app store and there's no option to update just to open and then it's a never ending loop 😡 I even uninstalled and reinstalled and it is still broke.
Can't open the app after the update. it says the app has a new version, sends to the app appsstore, where there are no updates
It worked great on my Samsung tablet until the last update. Now it gives me a message to update the app every time I start it and won't go any further. I've reinstalled several times to no avail. The app I used on my tablet to set up orders is now totally useless!
won't log in. circle to ooh look at our new features. log in ooh look at our new features log in ooh look at our new features log in ....
Tells me to update app but won't let me. Uninstalled it and it still won't open
Terrible app that does not open and requires you to upgrade app on a consistent basis.
won't let me open app after it's installed
I can't see anything!
your systems are down. latest version of the app brings me in a loop, stating that i need to download the latest version...
it's saying it needs updating but can't do now can't get on at all
despite having the most recent version of this app, every time I try to open it it tells me there is a new version available and I need to update and it won't let me open the app until I update it, but there's no update available because I have the most recent version. I even tried uninstalling the app and downloading it again and it still didn't work. it's an endless loop of opening it, being told to update, being sent to the play store, clicking open and then starting all over again. useless.
Cant even open it. I've only just installed and it tells me to update but theres no update!
has completely stopped working. pop up tells me there's an update but doesn't seem to be any update in app store. now can't access app at all.
keeps asking to update but the store does not offer an update. app is now unusable
new update not working
stuck in a loop... App says i need to download the latest version. Go to play store and I already have the latest version... keeps going round, can't use the app. I'm trying to cancel next week's box, so If I get charged whilst not being able to use the app, I wont be happy.
App is busted
needs a dark mode the bright white screen is painfully bright for people who work third shift in dark environments and are light sensitive, also this app has no way to suspend account till budget can afford to resume only skipping a week or two then forgetting can cause one to deplete and overdraft account soo this is not user friendly 🤔.....
LOW QUALITY APP WHY DONT U INVEST IN UR DANG APP BRO
App keeps crashing! When click the tracking link, it crashes!
crooked company. nearly impossible to delete account
Why can't I browse all recipes or search by keywords? I should by able to type and search "shepherd's pie," for example, in the app to find the recipe. Why are you now defaulting to all 3 meals being pork? 4 weeks in a row, I've had to change the meals to prevent me from getting all 3 pork dishes. Why do I always have to sign back into this app? Every time I click on it. How are you pushing "your meals are ready" if I'm not signed in? Your chicken smells really terrible.. . .. ... . . ... ..
Ok
This is The Most Expensive food service I have ever tried. And their menu doesn't support an average American family. It's Way to High Brow for us. We couldn't eat most of what they sent. I wasted $hundred+ hard earned money just to try out. It's NOT worth it, don't waste your Dollars like I did. Don't just walk away, RUN away to save your nerves and everything else.
I have tried to cancel many times and they still keep sending them it's annoying I am so done .Please Stop
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Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)