Review Insights · Google Play
Hero
Hero Health, Inc. · 3,890 ratings · ★ 4.6
4.6
★★★★★
3,890 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
6 negative reviews mention this · 32% of all complaints
★★★★★ "item worked great untill the "24/7" customer support just tells you to goto the app. when you try and get a person just get voice mail no matter how many calls. if your email can't get updated you can't get into you account to fix anything …" - Atoxic Gamer
2
"device"
5 negative reviews mention this · 26% of all complaints
★★★★★ "The device is nightmare to get setup. It fails on anything but the oldest networks, its fails registration over and over, the support repose (from a sales person) was to return it. In my experience, the device is completely unreliable and I…" - Jeff Farkas
3
"support"
5 negative reviews mention this · 26% of all complaints
★★★★★ "The device is nightmare to get setup. It fails on anything but the oldest networks, its fails registration over and over, the support repose (from a sales person) was to return it. In my experience, the device is completely unreliable and I…" - Jeff Farkas
4
"machine"
5 negative reviews mention this · 26% of all complaints
★★★★★ "item worked great untill the "24/7" customer support just tells you to goto the app. when you try and get a person just get voice mail no matter how many calls. if your email can't get updated you can't get into you account to fix anything …" - Atoxic Gamer
5
"update"
5 negative reviews mention this · 26% of all complaints
★★★★★ "item worked great untill the "24/7" customer support just tells you to goto the app. when you try and get a person just get voice mail no matter how many calls. if your email can't get updated you can't get into you account to fix anything …" - Atoxic Gamer
6
"return"
4 negative reviews mention this · 21% of all complaints
★★★★★ "The device is nightmare to get setup. It fails on anything but the oldest networks, its fails registration over and over, the support repose (from a sales person) was to return it. In my experience, the device is completely unreliable and I…" - Jeff Farkas
7
"service"
4 negative reviews mention this · 21% of all complaints
★★★★★ "item worked great untill the "24/7" customer support just tells you to goto the app. when you try and get a person just get voice mail no matter how many calls. if your email can't get updated you can't get into you account to fix anything …" - Atoxic Gamer
8
"hero"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Customer support is garbage! This is a machine designed to dispense medication. Good luck getting a hold of a human to help you with any issues. If you like chatting with AI that gives simple solutions that you've already tried, go for it. …" - John Watson
9
"anything"
3 negative reviews mention this · 16% of all complaints
★★★★★ "The device is nightmare to get setup. It fails on anything but the oldest networks, its fails registration over and over, the support repose (from a sales person) was to return it. In my experience, the device is completely unreliable and I…" - Jeff Farkas
10
"experience"
3 negative reviews mention this · 16% of all complaints
★★★★★ "The device is nightmare to get setup. It fails on anything but the oldest networks, its fails registration over and over, the support repose (from a sales person) was to return it. In my experience, the device is completely unreliable and I…" - Jeff Farkas
11
"customer support"
3 negative reviews mention this · 16% of all complaints
★★★★★ "item worked great untill the "24/7" customer support just tells you to goto the app. when you try and get a person just get voice mail no matter how many calls. if your email can't get updated you can't get into you account to fix anything …" - Atoxic Gamer
12
"today"
3 negative reviews mention this · 16% of all complaints
★★★★★ "mostly great experience, today it marked my AM medication missed; DOGS NOT MISS IT. I've at times gotten alerts in the wee hours reminding me to take needs already taken hours earlier. software seems to be having issues. they don't make the…" - Pamela Curry
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The device is nightmare to get setup. It fails on anything but the oldest networks, its fails registration over and over, the support repose (from a sales person) was to return it. In my experience, the device is completely unreliable and I cannot deploy it in good conscience given its need to be reliable. Very disappointed in a premium device.
item worked great untill the "24/7" customer support just tells you to goto the app. when you try and get a person just get voice mail no matter how many calls. if your email can't get updated you can't get into you account to fix anything on said app or make a new account to work the machine. terrible service after 8 years it was great until you actually need them to support what they claim on the website. better off finding a better way to deal with meds especially if you havea memory problem
Customer support is garbage! This is a machine designed to dispense medication. Good luck getting a hold of a human to help you with any issues. If you like chatting with AI that gives simple solutions that you've already tried, go for it. otherwise save your money. Good luck canceling, because they'll just direct you to the same AI chat bot that won't help anything. Edit:replying to Hero Health's response-I have called, I have emailed, left messages, waited for your AI chat for over 2 hours.
Worst Experience Ever!, DO NOT get this App or device, if you have it return it!! They charge a crazy amount for subscription service.. there is no customer portal online every this is force to be done through the app, which is horrible. I cant get my insulin because FSA wants a receipt for HERO annual subscription which I have no access to!!!!
They are vile people. The machine locks you out of your meds. gives wrong doses and they have the worst customer service. Would never recommend this device.
Received the device today. Downloaded the Android app. It crashes immediately upon opening. I cleared the cache, restarted the phone, reinstalled the app - always the same result. I tried installing the app on another Android phone with the same result. I assume this is a bug that the developer needs to fix, but it has rendered the pricey subscription useless.
unable to use the app on my phone or tablet it's saying that it has a type of bug
not very intuitive and easily is touchy
IT SHOULD BE STATED OUTRIGHT THAT THE HERO ONLY CONNECTS TO A 2G NETWORK AND IF YOU HAVE A MULTIBANDWIDTH NETWORK IT NEEDS TO HAVE SEPARATE PASSWORDS. ALSO WOULD LIKE AN EASIER WAY TO RETURN THIS VERY NOT USEFUL PRODUCT. I DO NOT ENJOY HAVING TO GO BACK AND FORTH EMAILING MORE THAN 2 TIMES TO CONFIRM THE RETURN REQUEST.
Cant even view status on my phone, wont let me update software or bypass the notice to do so. Basically makes monitoring completely unavailable unless I buy a new phone, which I simply can not afford. At least give us basic use even on older phones.
customer support non existent. app does not reliably support multiple dosages at different times on different days. skip it
Customer service lied. The guy told me I owned the machine and only have to pay for the subscription. once I canceled the subscription, I got a threatening texting saying return the machine in 8 days are we will add 1500$ to collection. So I could be paying for this for 50 years and NEVER on it. SMH.
New update broke the app. Machine works but you cannot update med changes since you cannot access the app. Hard to get support when you enter an error loop when you log in.
Do not sign up. After you are done with it they will send you to collections if you do not pay a ransom of $1,500.00
downloaded the update and now program won't load
mostly great experience, today it marked my AM medication missed; DOGS NOT MISS IT. I've at times gotten alerts in the wee hours reminding me to take needs already taken hours earlier. software seems to be having issues. they don't make the monthly call expect me to call them; not happening. it's their duty not mine!
new update won't allow me to open app.
its broken today. has a bug.
The latest App update isn't compatible with my smartphone; making the app useless. I can dispense but most management features no longer work. Hero device is practically useless. Now that it can't update the system Medicare doesn't get updated and they want be to pay the whole fee. It's no longer covered by Medicare. It has a few things I would like fixed but those are moot point now!
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)