Review Insights · Google Play
Hers: Women’s Healthcare
Hims & Hers · 1,872 ratings · ★ 4.0
4.0
★★★★★
1,872 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
9 negative reviews mention this · 16% of all complaints
★★★★★ "COMPLETE SCAM. Do not use. it is incredibly misleading. they promise a refund if you don't qualify for meds, which is a slimy tactic. I paid 40 dollars for a CHATBOT to say I should take vitamin b12. which apparently counts as qualifying fo…" - Lauren White
2
"work"
8 negative reviews mention this · 14% of all complaints
★★★★★ "App doesn't work 1/2 of the time." - Rebecca Poor
3
"customer"
7 negative reviews mention this · 13% of all complaints
★★★★★ "A friend referred me to this app for GLP-1 pills. After ordering, I waited so long, only for the package to be returned without delivery. Strangely, my profile says 'Delivered.' This app is an absolute disappointment; there’s no customer se…" - Arezoo Safaee
4
"support"
6 negative reviews mention this · 11% of all complaints
★★★★★ "so unfortunately I am allergic to the product and only got to use 3 weeks worth of 5 months worth of product and was refused a partial refund. Don't try it just try herbL supplements. As I'm going to have to continue to search for a route w…" - Amanda Rangel
5
"scam"
6 negative reviews mention this · 11% of all complaints
★★★★★ "COMPLETE SCAM. Do not use. it is incredibly misleading. they promise a refund if you don't qualify for meds, which is a slimy tactic. I paid 40 dollars for a CHATBOT to say I should take vitamin b12. which apparently counts as qualifying fo…" - Lauren White
6
"been"
6 negative reviews mention this · 11% of all complaints
★★★★★ "A friend referred me to this app for GLP-1 pills. After ordering, I waited so long, only for the package to be returned without delivery. Strangely, my profile says 'Delivered.' This app is an absolute disappointment; there’s no customer se…" - Arezoo Safaee
7
"customer service"
6 negative reviews mention this · 11% of all complaints
★★★★★ "A friend referred me to this app for GLP-1 pills. After ordering, I waited so long, only for the package to be returned without delivery. Strangely, my profile says 'Delivered.' This app is an absolute disappointment; there’s no customer se…" - Arezoo Safaee
8
"charged"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Horrible service, Their customer services is horrible and they take forever to answer you. I was charged the membership fee for the assessment and was determined i was eligible for the treatment. Been trying to get the medicine it was recom…" - Geovanna Pena
9
"screen"
6 negative reviews mention this · 11% of all complaints
★★★★★ "can't use my password even after I have reset it multiple times and then screen says acces with ease with bio. and won't let me move off screen." - Tanya James
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
so unfortunately I am allergic to the product and only got to use 3 weeks worth of 5 months worth of product and was refused a partial refund. Don't try it just try herbL supplements. As I'm going to have to continue to search for a route with a loss of $175 SO THE DEVELOPER REACHED OUT AND AS I CONTACT SUPPORT THEY TOLD ME THE SAME THING. JUST IF YOU KNOW YOU ARE NOT ALLERGIC GO AHEAD ABD PURCHASE BUT IF YOU DONT KNOW DONT DO IT. ITS A WASTE OF TIME AND MONEY WHICH WE KNOW HOW BAD THE ECONOMY I
COMPLETE SCAM. Do not use. it is incredibly misleading. they promise a refund if you don't qualify for meds, which is a slimy tactic. I paid 40 dollars for a CHATBOT to say I should take vitamin b12. which apparently counts as qualifying for meds. You don't see a doctor on video, the chat takes hours to reply, and you don't get refunded. complete waste, don't use this service and don't let loved ones use it. edit: the reply they sent just sends you to a FAQ type troubleshooting page. no contact
They keep sending weight loss push notifications and I'm not interested. They won't let you turn this off. Not everyone is suffering from weight. Stop perpetuating harmful advertising. Stop shoving weight loss down everyone's throats.
horrible service take days to respond no live chat for help in the moment drs are rude worst service ever
Scam company who refuse to refund when services are not rendered. DO NOT USE.
A friend referred me to this app for GLP-1 pills. After ordering, I waited so long, only for the package to be returned without delivery. Strangely, my profile says 'Delivered.' This app is an absolute disappointment; there’s no customer service or responsive agent. I struggled to find a phone number, and no one answered anyway. My refund attempts have been futile as they ignore all emails. This is a complete and utter scam. Avoid at all costs.
Horrible service, Their customer services is horrible and they take forever to answer you. I was charged the membership fee for the assessment and was determined i was eligible for the treatment. Been trying to get the medicine it was recommended and they want me to pay again for the membership. All of this is a scam
can't use my password even after I have reset it multiple times and then screen says acces with ease with bio. and won't let me move off screen.
Snake oil. 6 weeks and I lost one pound. One. And that was with dieting hard. Only change was that I felt tired from injecting some mysterious, un-approved substance into my body. All of the feedback is AI nonsense, a different "nurse practitioner" every time. Micro-dosing has no scientific backing and the dose is so minute it does absolutely nothing to help you lose weight. Diet and exercise remains the only true answer. Ap sucks also.
They don't tell you it will be weeks-months before you will get your medications after you pay $149 for membership and $149 for the pills. When you reach out via their text support they give bot like generic responses. You cannot speak with anyone and you cannot get an answer about when your product will ship.
lied it was supposed to to be 39.99 to start and than 149 a month but no they are charging me 149 there is no 39.99to start
not charged the amount it listed and almost impossible to actually reach someone about said issues. still waiting
App doesn't work 1/2 of the time.
will not open.
Terrible app and terrible customer service. For whatever reason, this app does not allow you to remove a weigh in entry after it has been entered and it's been more than a day. For as much as this treatment costs, it astounds me that something so simple as allowing a user to delete an entry during their weight logging is such an "advanced" feature. What's worse, they don't even have a way for a system administrator to delete this entry on behalf of the user. This app is TRASH.
scam or good if u don't care about money
The app currently had a bug and keeps crashing on my phone.
glitching constantly
App keeps stopping working and logs me out all the time
absolute garbage. I had the audacity to change my email and now I can't get into my account even after password resets. the captcha isn't readable and if you play the captcha it sounds like a demon telling you about its day.
Most recent update makes the app repeatedly close. I will be deleting
This app doesn't work. I can't complete my check-in, either the keyboard doesn't pop up, or it doesn't move on from one screen to the next. All these complaints and developers still haven't fixed the issues. This program is too expensive for the junk they're putting out.
The medication options that Hers offers are behind the times. Bupropion (antidepressant) and Topirimate (anticonvulsant) should not be used for weight loss. Did you know you have to carefully wean off both of these medications when you stop? I did from my own experiences but not everyone is going to know that and Hers certainly didn't bother to say anything. I am ditching Hers and looking at the new companies who use actual weight loss pills like Wegovy. Hers, you need to step up your game!
Provided my CC to start my plan downloaded app as instructed and kept saying my password was wrong...even though I just logged in on the site. Updated password 3x and it continues to tell me its incorrect in both the app and the site...now I cannot get logged in to do anything. Horrible experience and I haven't even started anything.
Very, VERY, POOR!! Difficult to use, and you can tap the function keys until Jesus returns, and they STILL DON'T WORK!!
Clunky, Glitchy, Annoying You want me to use this app desperately but it literally crashes for appointments. I can't answer simple check in questions. It barely works. The dosing instructions glitch when to click on different medications. Did you test this app at all before pushing it out!?
don't like the face access for getting into app. Haven't been able to get into the app
subscriptions are next to impossible to cancel. beware
Still waiting over a month for my prescription. App is okay, customer service is okay, they just can't deliver their product. I don't recommend going with Hers!
currently does not work on my Samsung galaxy. does not show enough of the screen for me to select anything
Not intuitive and the support/help gives search results unrelated to what you seek. Every week, it's like starting over sorting out what I need to do. Cannot update or correct initial info, either, but you can sure update your PAYMENT information. alright.
My 1st video appointment was this evening and every time I clicked the "join video call" the app crashed. I hope tomorrow night it works.
Very poor and inconsistent support. Discriminate to customers.
slowest shipping possible and the most expensive.
This app is not at all user friendly. It is just one giant ad for Hers to try and sell you more products. There are features that the AI chat support tells you to use that don't exist on most accounts and they have to have someone enable the feature.
This has been horrible! I got on this app for weight medication because I got tired of jumping through hoops through my PCP. I ordered the medication 3 weeks ago and I'm still in "shipping" stage. I have reached out on the app multiple times, trying to understand what's going on and why my medication isn't being shipped, and I keep getting told it's "processing", and it "the last stage, and should be getting a shipping and tracking number within 1 to 3 days" this has happened for the last 2 week
app keeps crashing. website doesnt offer same info. VERY frustrating.
Abysmal communication - over 40 days and no response. The support is essentially nonexistent. I finally received a bot response and now (allegedly) a person who is not aware of the original question.
They won't except my HSA card. It is my card for medical payments. Makes me think this is not legit.
My body only needed half the prescribed amount. Next order date comes up and it is charged/shipped with no standard warning email. $300 gone for an order I didn't need cause I still had 6 months left from the 1st order. Found out I can't return an already shipped order. Can't adjust future orders due to set pill amounts. They said I will continue to get pills whether I need it or not and to just dispose of excess. Can't adjust how often you get orders either.Wasting my money on a whole new level
their customer service is garbage. they will literally keep you on hold for hours only to continuously try to redirect you to their website. an absolute headache to deal with. not worth the hassle at ALL.
hers will charge you without telling you and ignore you when you reach out to customer service. I had a reaction to the medicine they prescribed and reach out to see if I had other options.(about a week and half into treatment) I asked if I'd be charged and the assured me I wouldn't. they talked to me a bit about some other kit then I was charged 200 dollars. now I'm asking what I was charged for and they're ignoring me. scam website
places fraud out to take your money
trrrible charged for 2nd shipment after i cancelled
poor customer service, at best. horrible shipping times, refusal of refunds, the list goes on. product works well, but good luck getting any.
The $39 is not for the price of the meds like they want you to think it is! That $39 is for 2 months. That cost then becomes $345 a month! What a huge let down, and very disappointing I must admit. I was ready to pay the $39 and I fortunately had this notice on my screen. Disappointment Overload!
I'm really not sure about this yet I was approved but still have not received my product.its been paid for .no response. no nothing .not very happy
until I get the results I will give my opinion
An easy way for people to get drugs without any accountability. These providers will sell you drugs without checking health history or ensuring they are a good fit for you at all. It blew my mind how easy the process was. They don't do anything to make sure that you're safe or monitor you. If you report side effects or problems with the medication, you're told that it's normal and that it just takes longer for things to work like they're supposed to. They have zero concern for your well-being!
I placed my order on 3/5/2026 and today is 03/14/2026 and they just told me that there is an issue with my order it got canceled and they are investigating it?? I will update in a couple of days.
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Sentiment summary
71%
Positive (4-5★)
8%
Neutral (3★)
21%
Negative (1-2★)