Review Insights · Google Play
HESTA
HESTA · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
7 negative reviews mention this · 19% of all complaints
★★★★★ "I installed twice. it doesn't even open. hopeless. I have a brand new phone...there should be no installation issues." - Samadhi Selena Marr
2
"login"
5 negative reviews mention this · 14% of all complaints
★★★★★ "The App would be great if it worked. After I put in my verfication code, I receive the message "We nee to verify your identity when you log in". All I can do is logout again, which takes me to the login page. If I log in, I receive the same…" - Holger Ragowski
3
"account"
5 negative reviews mention this · 14% of all complaints
★★★★★ "this app sux, was told to login an go to my inbox to read messages on my account, there is no inbox, dumbarses, I'm using my mobile phone" - Garmen Miles
4
"into"
4 negative reviews mention this · 11% of all complaints
★★★★★ "despite 'updates' I'm unable to log into the app. uninstalled and reinstalled many times and still nothing" - Kate Grant
5
"access"
4 negative reviews mention this · 11% of all complaints
★★★★★ "'Super with Impact' That's for sure, has negatively impacted me too many times and I know I am far from alone. FINALLY back online but still cannot access on app or on my PC 👎 'Somethings not right' - Well that's not new. Update: Still do …" - Russell Harvy
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App won't let me get past "allow notifications" page when I log in. Not good
I installed twice. it doesn't even open. hopeless. I have a brand new phone...there should be no installation issues.
The App would be great if it worked. After I put in my verfication code, I receive the message "We nee to verify your identity when you log in". All I can do is logout again, which takes me to the login page. If I log in, I receive the same message again "We need to verify your identity...".
app no longer progresses past the first notification screen.. please fix this bug!
I can never log back in after the update. the app is absolutely hopeless. it popped up something like say yes to notification then never work
despite 'updates' I'm unable to log into the app. uninstalled and reinstalled many times and still nothing
They don't care about their members at all and would not recommend to anyone.
tired of all the up dates
this app sux, was told to login an go to my inbox to read messages on my account, there is no inbox, dumbarses, I'm using my mobile phone
It crashed. I can't even log in now
have to reinstall the app every single time I want to use it. complete waste of time.
'Super with Impact' That's for sure, has negatively impacted me too many times and I know I am far from alone. FINALLY back online but still cannot access on app or on my PC 👎 'Somethings not right' - Well that's not new. Update: Still do not have full access. unable to access my account on HESTA App
App only shows last three contributions. Those contributions aren't even recent ones. I was disappointed with the whole setup in your website. So, I thought I should try the app which is even worse. The app doesn't show any details of my employer or time of contributions or amount. You should design the app such a way that we could see individual contributions with the correct dates and the amount each time it's done by the contributor. That's how it used be in the website.
App refuses identication documents and customer service is no help. They have worded the Name details incorrectly and if followed you are denied and unable to have identification process reinstated
it's a waste of time
It's really frustrating installing and uninstalling and logging in and anything happening 😠😠😠.
Worst experience ever. Absolutely dont recommend.
It is very frustrating. uninstalled and reinstalled. App wont open to login. I hope you iron out these glitches as I see others have had the same problem.
since u guys stuffed around with app i cannot log in. it just sends me around in circles. fix it plz
won't open, now 4 days later and it's still not letting me log in, Made it worse when I followed the recommendations and uninstaller as I reinstalled now I can't get into it to add my account details
keypad doesn't open on app?
Once the limited services period is over I will be changing funds, this is unacceptable for a super fund to deny access to my account, funds or to make changes.
TERRIBLE!
my app is not working it won't let me open it
Can't open the app..I have uninstalled and re-installed and it still is not opening.
Have downloaded the app & still can't access my heist account!!!!!!!! How do I uninstall the app. Doesn't give that option.
Ok app, but who doesn't include inbox in the app ? To look up if hesta has actioned on a submitted form,with time period of 7 working days, which they don't, even after a fortnight, have to login into the main website every time to find nothing has been done about it. So yea, that's hesta for you.
Down loaded the app, after logging out wont let me log in again, just tells me I've successfully logged out and goes round and round.
Won't load
Downloaded the app, and it won't open after the log in button is selected
This is not an app, it is simply a link to their Web portal. Ridiculous.
Login screen doesn't open, just rotating circle
I've downloaded the app but it won't open, just get the title screen.
Great if u only want to do SIMPLE things. Cannot ask a question. If u need to You are told to contact them by phone. Please install a🔍when we can ask more in depth questions.
I can't get into the app.
This app is the most frustrating I've ever come across. Wants me to add my state, gives me options and yet, doesn't accept it. Don't know how I'm supposed to be able to access anything when it's a useless app. People wonder why I'm old school. Just send me stuff in the mail in the future. I can't be f**** with technology
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)