Review Insights · Google Play
HIDIVE
HIDIVE, LLC · 8,518 ratings · ★ 2.3
2.3
★★★★★
8,518 ratings
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Top complaints - extracted from 79 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"anime"
17 negative reviews mention this · 22% of all complaints
★★★★★ "Hidive sucks... literally the only other paid anime specific site apart from Crunchyroll in Australia and it SUCKS. BUGGY AS HECK. CHARGED ME YESTERDAY FOR MY ACCOUNT AND IT WON'T LOG IN SIGNED UP WITH SAME EMAIL AND IT LET ME SO THEY DELET…" - Bee Bear
2
"watch"
16 negative reviews mention this · 20% of all complaints
★★★★★ "Almost every single time I use the app, something ends up happening: 1- Closed captions not appearing while they're enable (both streaming & on downloads) 2- Error loading the episode (happens more often with bad connectivity, but even with…" - Marc-Antoine Fréchette
3
"subtitles"
14 negative reviews mention this · 18% of all complaints
★★★★★ "I like that they are at least trying, which is far more than crunchyroll ever tries to do. but on the mobile app, there is no way to turn subtitles on or change audio. among the new problems, the majority of the old problems are still there…" - Michael Crowley
4
"subscription"
12 negative reviews mention this · 15% of all complaints
★★★★★ "Paid with Samsung store. No option to cancel subscription through either. Contacted both several times and they blame each other and will not cancel for me. Avoid like the plague." - PRL
5
"work"
11 negative reviews mention this · 14% of all complaints
★★★★★ "good selection, app frequently doesn't work, horrid UI" - Arden Houston-Kruger
6
"money"
11 negative reviews mention this · 14% of all complaints
★★★★★ "No collections anymore. The anime.is good but there is zero way to find the collections anymore. i am about to u sub because I am not going to pay for a sub to a service that I cannot use. Classic AMC experience, punish your customers, coll…" - Joe C
7
"trying"
10 negative reviews mention this · 13% of all complaints
★★★★★ "I like that they are at least trying, which is far more than crunchyroll ever tries to do. but on the mobile app, there is no way to turn subtitles on or change audio. among the new problems, the majority of the old problems are still there…" - Michael Crowley
8
"doesn"
9 negative reviews mention this · 11% of all complaints
★★★★★ "good selection, app frequently doesn't work, horrid UI" - Arden Houston-Kruger
9
"crunchyroll"
8 negative reviews mention this · 10% of all complaints
★★★★★ "I like that they are at least trying, which is far more than crunchyroll ever tries to do. but on the mobile app, there is no way to turn subtitles on or change audio. among the new problems, the majority of the old problems are still there…" - Michael Crowley
10
"something"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Almost every single time I use the app, something ends up happening: 1- Closed captions not appearing while they're enable (both streaming & on downloads) 2- Error loading the episode (happens more often with bad connectivity, but even with…" - Marc-Antoine Fréchette
11
"hidive"
8 negative reviews mention this · 10% of all complaints
★★★★★ "hardly anything in subbed and when you want to cancel your subscription they play a stupid game and say that they cannot cancel a subscription to there own website... seems pretty shady to me. Even after I canceled they still keep trying to…" - Lemon Wilson
12
"find"
8 negative reviews mention this · 10% of all complaints
★★★★★ "they want you to pay and not ever watch or find anything. good luck using the app or even the webpage." - Chris Marks
📋 All 79 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I like that they are at least trying, which is far more than crunchyroll ever tries to do. but on the mobile app, there is no way to turn subtitles on or change audio. among the new problems, the majority of the old problems are still there but much prettier now, so that's a start.
good selection, app frequently doesn't work, horrid UI
Almost every single time I use the app, something ends up happening: 1- Closed captions not appearing while they're enable (both streaming & on downloads) 2- Error loading the episode (happens more often with bad connectivity, but even with downloads!) 3- Some audio glitches (when listening with bluetooth headphones, only happens with this app) 4- Pretty bad at saving the watch progress (even worse with downloads) 5- Have to download one-by-one to stay in order & not download all simultaneously
no way to change subtitles or audio track within the app
that's not working .
Paid with Samsung store. No option to cancel subscription through either. Contacted both several times and they blame each other and will not cancel for me. Avoid like the plague.
hardly anything in subbed and when you want to cancel your subscription they play a stupid game and say that they cannot cancel a subscription to there own website... seems pretty shady to me. Even after I canceled they still keep trying to charge me and when brought to their attention, they said it's on me because I didn't cancel the scription to their website correctly even though they could do it in a heartbeat themselves. if you are having problems with HIDIVE talk to a lawyer... I am
Hidive sucks... literally the only other paid anime specific site apart from Crunchyroll in Australia and it SUCKS. BUGGY AS HECK. CHARGED ME YESTERDAY FOR MY ACCOUNT AND IT WON'T LOG IN SIGNED UP WITH SAME EMAIL AND IT LET ME SO THEY DELETED MY ACCOUNT AND STILL CHARGED ME FOR IT. I LOST MY PROFILE AND EVERYTHING. Will NOT be signing up again for this... not even worth $9 a month.
doesn't work for carp.
they want you to pay and not ever watch or find anything. good luck using the app or even the webpage.
Subtitles don't work.
after 2 weeks, I think I'm gonna go back to crunchy roll. app is almost unusable. after 2 weeks with no issues. I can't stay logged in more then 5 min before I get the expired session msg. instantly logged out. hot garbage. I've done all the suggested troubleshooting nothing is working. I'll pass
show freeze , I tried to watch a show but it would stop, I couldn't exit or anything, I tried watching in the phone and same results.
app won't open anymore. it just stays on the HIDIVE logo for 5-10 minutes
app and website used to be better till they redid it and I kind of stop using the app I'll use it very few the app needs to be done or go back to how it used to be it is a pain to use now and I know with that it makes it so I don't want to use the app or website. I also make making my own icon for my account. also when watching something when you try to go back and watch it sometimes it's hard to find it again unless you know the name or have to be a whole work around for it just to try to watch
Pride month section? ffs
Worst app can't even get the subs to work. You go in settings and try to change them. And hit save doesn't save. I got tired after an hour of trying, so don't waste your time on this app.
App only works the US. So I paid a yearly subscription and just watched it while having a VPN on. Now they updated it so I can't use hidive while having a VPN on. So I can't use it on the app or website. And then they complain about piracy.
No collections anymore. The anime.is good but there is zero way to find the collections anymore. i am about to u sub because I am not going to pay for a sub to a service that I cannot use. Classic AMC experience, punish your customers, collect money, trust they will take it. This is why I boycott their theatres too.
no translation of Japanese text in English dubs, you miss half the story. so annoying 😑 🙄
How hard is it to make a good looking and functional UI? Bunch of idiots
Paid for a subscription. Everything is still locked after an hour. It's almost as if they took my money and gave me nothing. I requested a refund through Google. I don't have time for whatever the issue is with this service.
one of the worst app for anime, sometime no english subtitles not a lot of anime and bug a lot don't pay for that
This app being stupid again, why should I pay twice for a service/steaming app I already paying for??? wouldn't allow watch anime through the app, but allow watch through the website. Also did that login and logout a few times still didn't want to work. it's a pain in butt and neck, it's annoying and I just give up. (sigh)
got it for one show. halfway through watching the season of watching it subtitled it removed that option for me. I contacted their help and had it implied i had changed settings. just go pirate your anime. forget these hack companies trying to leech off of creative.
app doesn't work. xbox app doesn't work. It treat browser and console apps as different accounts even with the same email.
just cancelled my subscription. they just got rid of the dub category where it puts everything in alphabetical order, the movies that are dubbed are no longer separated. these ppl are morons, they just made there site worse
Constant stuttering, volume loss, and quality going down definitely six dollars worth for a streaming app. You absolutely get what you pay for but when it works it's not that bad.
PLEASE go back to crunchyroll or something. They have their own issues but at least their app works and I dont have constant issues with streaming.
Don't subscribe! been trying to login to my account; ones I did it still told me to purchase a plan when they already toke my money. dont bother honestly.
Putting your catalog on Prime Video without dubs for multiple seasons is GARBAGE. Greedy mediocre streaming platform. Just sail the high seas and do not bother with this app. Hopefully it's absorbed by something better or shuts down entirely. 🤡
Used to be a great anime hub but they totally changed the user interface they took away the dubbed section and now you have to click every anime to figure out if it's dubbed or not it's assanine for the love of God put it back up so we don't have to do this smh until you bring it back my review will stand
watched one show and already hate it, let alone a month. the ui is straight out of 2012. the browse page is abysmal, with no way to filter if a show has a dub at all. it also auto rotates the screen regardless of if you have that on or off which is the worst idea ever, who watches a show in vertical? i mean the selection is pretty good but the app feels like its trying to discourage you from using it. boo
it's not free.
it's not very good at all so are you the one star I don't like it at all and when I tried to watch anything at the only able to watch three episodes that's not fair at all then I have to pay for a month or a year I can understand like why they trying to do it by the same time y'all taking money out of your pocket ain't nobody really got money like that to spend
why is it so damn hard to cancel this subscription? absolute trash site. poor performance and streaming quality. I'm switching to crunchyroll. dont use hidive.
5% ok 5% good 90% trash maybe 100 shows soooo weak bro nothing compared to crunchyroll ...
UI is done in a lazy manner, the tracking of episodes watched is faulty, and constantly have issues with captioning disappearing and leaving one to consider learning Japanese. If you want to draw more customers into your service, then might I suggest taking pride in your work and actually make something presentable?
Warning this App does not accept Google Pay. #1 Most poorly coded app on the internet. how do they even make money? not worth the effort attempting to subscribe. i like that they finally added the ability to choose your subscrition plan within the app, unfortunately the app crashes every time i select one, so nothing has changed.
they delete my user info like every hour so I have to relog in every hour
sells your email.
The app doesn't have the anime I want to watch which is My Hero Academia and all the animes I saw on here were ones I've never even heard of
App is not very good episodes won't go to next episode, I tried another round of subscription and the app got better slightly but now they say something is going to come soon and most shows have been out for a while or the episode won't play. most things also don't have subtitles when other episodes do. I pity the anime makers who give exclusive rights to this company as most of their content is misrepresented or badly managed. I won't be subbing again.
Some of the anime subtitles are not correct or missing.
I hate this app it's a complete ripoff they barely have anything in their anime catalog they only are like one or two animes each season subtitles don't work.
There aren't any subtitles available when watching on the mobile app. This issue has been persistent for over a week.
terrible setup and layout, terrible loading and rendering time, auto play next episode don't exist so gotta manually go to next episode, constantly freezes after a couple episodes so you gotta fully restart the app constantly, it's like a terrible nock off from Crunchyroll which is way better than hidive, get castly app and then anidub and vidhut for 4.99 a month, Hidive is just a terrible app in general and needs professionals to fix the entire app
On my chromecast the ui is unusable. the lag is nasty, which makes trying to find my shows very difficult.
cant even log in
no subtitles, no subtitles under the settings menu. absolute dealbreaker for an anime app.
+ 29 more in the clipboard copy
Sentiment summary
28%
Positive (4-5★)
7%
Neutral (3★)
65%
Negative (1-2★)