Review Insights · Google Play
Hole Puzzle: Collect master!
Freeplay Inc · 23,281 ratings · ★ 4.6
4.6
★★★★★
23,281 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
28 negative reviews mention this · 74% of all complaints
★★★★★ "this game went from way too easy to way too hard." - Allie Shepard
2
"update"
14 negative reviews mention this · 37% of all complaints
★★★★★ "I did love this game, but since the last update and changes, it is no longer as fun as it was imo, edit to give feedback, the entire look threw me off and seems to be a little wonky, the dynamite packs, the lightning bolts, the collection i…" - Big AL
3
"play"
10 negative reviews mention this · 26% of all complaints
★★★★★ "For some games, you have to watch a bunch of ads to generate ad revenue for devs & you don't need to purchase to play. Then you have games where after a few levels they want you to purchase things to help you play or pay for more time to co…" - Vegi Runner
4
"level"
9 negative reviews mention this · 24% of all complaints
★★★★★ "For some games, you have to watch a bunch of ads to generate ad revenue for devs & you don't need to purchase to play. Then you have games where after a few levels they want you to purchase things to help you play or pay for more time to co…" - Vegi Runner
5
"bombs"
6 negative reviews mention this · 16% of all complaints
★★★★★ "be better without bombs" - Cindy Richter
6
"playing"
6 negative reviews mention this · 16% of all complaints
★★★★★ "since the January 2026 update kind really sucks ... no way there is enough time on the levels to finish them ... unless u pay for more coins ... been playing this game for a while now im level 2622 ... and never had this issue .. disappoint…" - Iron Hos (Iron Hos Gear)
7
"games"
5 negative reviews mention this · 13% of all complaints
★★★★★ "For some games, you have to watch a bunch of ads to generate ad revenue for devs & you don't need to purchase to play. Then you have games where after a few levels they want you to purchase things to help you play or pay for more time to co…" - Vegi Runner
8
"levels"
5 negative reviews mention this · 13% of all complaints
★★★★★ "For some games, you have to watch a bunch of ads to generate ad revenue for devs & you don't need to purchase to play. Then you have games where after a few levels they want you to purchase things to help you play or pay for more time to co…" - Vegi Runner
9
"hole"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Worst hole game ever!!" - cherylyn1108
10
"ruined"
5 negative reviews mention this · 13% of all complaints
★★★★★ "This game USED to be fun. New changes decreasing prizes and changing how bombs, magnifying glasses, and size boosters work has RUINED this game." - Tandi Steffens
11
"spend"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Edit- they pushed out another update I hoped would fix it. it didn't. I'm deleting the app. A recent update ruined the app. It used to be challenging to play, but their recent update has added hazards that are very difficult to avoid and ca…" - Mark Kuck
12
"coins"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Edit- they pushed out another update I hoped would fix it. it didn't. I'm deleting the app. A recent update ruined the app. It used to be challenging to play, but their recent update has added hazards that are very difficult to avoid and ca…" - Mark Kuck
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
lots of ads
The graphics are very bad! Because the objects are blurry and pixelated! 👎🏼👎🏼👎🏼
be better without bombs
this game went from way too easy to way too hard.
For some games, you have to watch a bunch of ads to generate ad revenue for devs & you don't need to purchase to play. Then you have games where after a few levels they want you to purchase things to help you play or pay for more time to complete a level. THIS GAME IS BOTH. This game has ads after everything you do so you are hitting the ad "x" 3-4 times just to close the ad. After a few levels it's not fun anymore because you have to buy things or extend time to finish. SCAM! uninstalled.
game sucks. let's u make it to a certain leevel and makes it im impossible. don't waste your time
Worst hole game ever!!
This game USED to be fun. New changes decreasing prizes and changing how bombs, magnifying glasses, and size boosters work has RUINED this game.
the game itself was great the pop up ads with threatening messages were not. uninstalled
Edit- they pushed out another update I hoped would fix it. it didn't. I'm deleting the app. A recent update ruined the app. It used to be challenging to play, but their recent update has added hazards that are very difficult to avoid and cause you to lose the game. Then you can spend just shy of $5 worth of coins to continue or restart with too little time to finish the level. I plan to use up my coins and delete the game. There are plenty of other similar games to try.
New updates suck. I want the old game back.
The last update RUINED this game. It used to be a great fun game and now it is horrible!
New update has ruined the game. Not for me anymore.
New update is rubbish. i used to really enjoy playing this. they have now spoiled it. basically they want you just to spend more money. so goodbye
this game WAS amazing! I played it literally every day several times a day.... but after this last update they changed EVERYTHING and now I hate it... I played this because it was a fun way to kill the time without stressing out... but now they've changed everything and I no longer want to play it at all!!! EXTREMELY DISAPPOINTED with the new changes that killed this game for me... The bombs used to just reduce the size of your hole and now they end your turn... DO NOT INSTALL!!!!
I have been playing this game for over 2 years now, I got it because it was a good mind calming game and wasnt as hard to to. with the new update it become like 80% harder to pass a level. There is like 4 times more bad things you can pick up and the instant death bomb is so easy to pick up. the whole goes a lot slower and I have collected a lot of extra money throughout the years but i am having to use them all the time now. For me its seems like they are doing this so you have to buy stuff.
used to LOVE this game, but after it's last update it's IMPOSSIBLE to win levels without spending a LOT of real money. used to be fun, affordable and challenging. VERY UNHAPPY. it WAS one of the few games that you could spend real money to get cool bonuses but now if you DON'T spend a fortune you can't get through a level. uninstalling.
I don't like the new updates the blocks are hard to distinguish as the colours are to similar and there are to many bombs and things. also you can't watch adds to get extra time, it is no longer fun.
absolutely loved this game played all the time (level 1268). Great no brainer when you wanted just to shut your brain off and plenty challenging when it needed to be. But I will be unloading it because the new update totally ruined this game. Dynamite now ends the game and they are EVERYWHERE! Tons of hazards everywhere. Its now become a game where you have to continuously pay to play. The fun is gone and stress is now the focus. Dam shame, so much that this is my first review I have ever posted
in game purchases always come back with an error not from my end. new update sucks game play erratic and boosters don't work. why bother playing? when time runs out there is no longer an option to watch an advertisement to resume game play. they want all my coins
Game is way too difficult and unplayable after Jan 26, 2026 update. Uninstalled.😕
Absolutely insulting customer support. I told them of a glitch, without asking for anything, and they implied that I don't know how to play the game while insisting it works perfectly. Was fun until this happened. Most apps appreciate being told of glitches, since you can't fix an issue until you know about it.
invasive and unskipable ads every minute of play time. unplayable unless you pay.
Boring 👎👎👎
If you like to spend money, this game is for you. You have to have extras to do anything.
adds not good
I was loving this game but I'm on the emoji level like the 5th level and it freezes up every time I try to play everything was brilliant before this level 😔I've cleaned up the crèche but still it freezing up and stays stuck and I can't get it to continue play 😭
I understand ads at the end of a level, but ads in the middle of a level? FFS get it together. UNINSTALLED and it's a pity because the game was great...
I did love this game, but since the last update and changes, it is no longer as fun as it was imo, edit to give feedback, the entire look threw me off and seems to be a little wonky, the dynamite packs, the lightning bolts, the collection icons even the level up, it all changed and I enjoyed the simplicity of how it was before
since the January 2026 update kind really sucks ... no way there is enough time on the levels to finish them ... unless u pay for more coins ... been playing this game for a while now im level 2622 ... and never had this issue .. disappointed...
Not a fan of updated version. There should be another option other than the dynamite totally destroying the hole. Your points will never keep up with all the bombs placed in the new version. I liked it better when the hole went small and you needed to work at getting it to the size needed again.
I used to really like this game but since the latest update it is now just like all the other black hole games. Bombard you with items. Not enough time. And then there are the bombs and other obstacles to avoid. I feel like this is a way to get players to spend money. Creators did too much with latest update that is not helpful
Hate the update. Ending the game because of the dynamite is very annoying and no option other than coins to continue. Very frustrating. won't be playing as much now 😐
i get that levels get harder, but when ALL the objects on the board are too large to increase the size, you are stuck. the player is forced to buy more rewards. no thanks, I'm not that deep. I'll delete app and download another one. just don't make it stall like that... maybe i might buy rewards for less. no where at or near $10. times are too hard...
Quite interesting game, but after a while it's get boring.
I really liked this game a lot, it was fun but the ads are just so much and so often. I watch ads, they do help a lot in the game but now it is irritating and frustrating and no fun at all, this game ran its course
Disappointing. In these "hole" games, time is important and every second counts. While playing Hole Puzzle there is constant pausing and glitches during game play. Fix the issues please.
Has to be the most aggravating game I've ever played, field of view is far too narrow, too many different paths to go down in the short time they give you to complete levels, very stingy with power ups and coins, and of course ads, ads, ads and more ads, not short ones either and all require multiple interactions and play store redirects. Fancy holes is a much more enjoyable game.
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)