Review Insights · Google Play
Holiday Extras HEHA! Smart App
Holiday Extras · 48,643 ratings · ★ 3.9
3.9
★★★★★
48,643 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Basically doesn't work. Half the app doesn't work, you go around and around in circles confirming account with a 'one time' passcode which is always the same. QueueIQ button does nothing. Gave up and uninstalled." - Steve
2
"work"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Basically doesn't work. Half the app doesn't work, you go around and around in circles confirming account with a 'one time' passcode which is always the same. QueueIQ button does nothing. Gave up and uninstalled." - Steve
3
"account"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Basically doesn't work. Half the app doesn't work, you go around and around in circles confirming account with a 'one time' passcode which is always the same. QueueIQ button does nothing. Gave up and uninstalled." - Steve
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Basically doesn't work. Half the app doesn't work, you go around and around in circles confirming account with a 'one time' passcode which is always the same. QueueIQ button does nothing. Gave up and uninstalled.
simply doesn't work!
not very easy to find things
poooo
☠️⚠️⚠️⚠️ WARNING DO NOT DOWNLOAD THIS APP. After downloading this app I noticed my bank notified me of a suspicious payment taken out of my bank account for £14+ "CFR Calatori" is the payment taken from my account and without my knowledge. I'm now in the process of reporting it to my bank. Don't fall for this *SCAM*
too. many apps intruded on my phone!!!
doesn't let you in to the site
poor just trying to book a return flight from city airport to Liverpool. why is this so difficult?
Spam and FAKE offers getting sent via APP. Does not work well with Android phone.
wont let me open an account
It's fine. Kinda annoying that the app gives notifications to "secure your airport parking" when you've already booked airport parking for that very trip and the app clearly knows about it because it shows the booking.
instructions for parking poor and telephone number only works during working hours. Made a complaint and got a reply which just showed they hadn't even read it fully.
app doesn't load bookings , seems to be a issue but support don't have a clue how to sort it out. disappointed with service .
Sentiment summary
64%
Positive (4-5★)
18%
Neutral (3★)
18%
Negative (1-2★)