Review Insights · Google Play
Holidu: Vacation Rentals
Holidu GmbH · 5,228 ratings · ★ 3.8
3.8
★★★★★
5,228 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Absolutely appalling service!! Our villa was not as described, plug sockets hanging out, loose wires in bathrooms, dirty, mould and beds and bedding were appallingly bad. I documented all the proof with photos and video and Holidu didn't wa…" - Sam Hallimond
2
"booking"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Just sends to booking com. Couldn't find an important German city" - A PD
3
"customer"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Awful. Terrible experience while abroad. Horrible host & customer service were terrible at helping. Left the villa after 1st night!! Won't be using again & suggest you don't either." - phil nicholson
4
"customer service"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Awful. Terrible experience while abroad. Horrible host & customer service were terrible at helping. Left the villa after 1st night!! Won't be using again & suggest you don't either." - phil nicholson
5
"actually"
3 negative reviews mention this · 17% of all complaints
★★★★★ "This app says that properties are from, for example £50 a night but when you actually look at available dates the prices are more like £250 a night" - John Havers
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Absolutely appalling service!! Our villa was not as described, plug sockets hanging out, loose wires in bathrooms, dirty, mould and beds and bedding were appallingly bad. I documented all the proof with photos and video and Holidu didn't want to help! Please don't use this company. And don't use Vrbo or Expedia. I welcome contact if you require proof
Just sends to booking com. Couldn't find an important German city
Awful. Terrible experience while abroad. Horrible host & customer service were terrible at helping. Left the villa after 1st night!! Won't be using again & suggest you don't either.
Don't like giving out my personal details
Too many pop up adverts from trust pilot to review even before knowing whether booking successful or not. so annoying. making it irritating to book. not enough direct info on how to follow the booking process Annoying as hell.
It sucks! It's impossible to give phone number. Failing for many days already.
Atrociously bad customer service . A customer service that doesn't work at weekends and closes at 2pm during the week . No idea what they are doing when you do eventually get hold of them, only to find yourself going round in circles . If you're thinking of using this app . Do yourself a favour and please don't
Bad customer service. I booked for a holiday which was confirmed and even contacted the company after an hour of booking to ask if it was confirmed as I was sent an email regarding a problem with my booking and was told by one of their staff to disregard the email as it was wrongly sent. Then I went for my holiday, only to be THREATENED and RUDELY asked to leave the premises by the owner as it has been cancelled without even trying to listen to my side of story. DO NOT DOWNLOAD THIS APP.
Useless, doesn't show availability correctly. Just an aggregator from other booking sites
would love to use the app rather than website but unfortunately it will not allow you to select the age of the children travelling. you click on the age and it just resets itself. shame really. hope that bug can be fixed soon
This app says that properties are from, for example £50 a night but when you actually look at available dates the prices are more like £250 a night
What a rip off. They charged me for every single person 45 a day for a house we rented for 8. Even charged me for my children. They charged me for electric that i cant belive in one week we used $150. That would mean in one month electric was $600.00. We were not even there have the time. And the house was actually small compared to what we thought on the pictures they showed. Then i tried to call the office about charges. And got charged again because the office was in Norway. They were rude.
Do not recommend, do not waste your time and money
Mdmuhkles mia
Waste of time. Showing places as available, but nothing actually is
available once you are redirected 👎
available once you are redirected 👎
Very bad app in the world
Stole cc info and charged $600.
Angaben teilweise fehlerhaft und Fotos entsprechen eventuell nicht den vor Ort gebuchten Unterkünften. App ist jedoch praktisch zu bedienen.
Sentiment summary
65%
Positive (4-5★)
11%
Neutral (3★)
24%
Negative (1-2★)