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Puwell Technology Inc · 681 ratings · ★ 3.7
3.7
★★★★★
681 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
11 negative reviews mention this · 24% of all complaints
★★★★★ "Doesn't capture most of the alarm events. Most of the time it doesn't even work. update cameras won't even connect to phone anymore, or it might take 10 mins but after waiting for 5 mins I'm over it. do not buy this product it doesn't work …" - Your Kink
2
"work"
10 negative reviews mention this · 22% of all complaints
★★★★★ "Doesn't capture most of the alarm events. Most of the time it doesn't even work. update cameras won't even connect to phone anymore, or it might take 10 mins but after waiting for 5 mins I'm over it. do not buy this product it doesn't work …" - Your Kink
3
"cameras"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Doesn't capture most of the alarm events. Most of the time it doesn't even work. update cameras won't even connect to phone anymore, or it might take 10 mins but after waiting for 5 mins I'm over it. do not buy this product it doesn't work …" - Your Kink
4
"security"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Don't buy these cameras, they do not work with SD cards as advertised, corrupting all footage even when formatted correctly. The App is decent in itself, but unreliable with alerts. I advise against using these for security and only use for…" - R S
5
"cloud"
6 negative reviews mention this · 13% of all complaints
★★★★★ "you'll get charged twice. one from the third party who the cloud is under then from virtavo" - Gina Deveaux
6
"update"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Doesn't capture most of the alarm events. Most of the time it doesn't even work. update cameras won't even connect to phone anymore, or it might take 10 mins but after waiting for 5 mins I'm over it. do not buy this product it doesn't work …" - Your Kink
7
"video"
5 negative reviews mention this · 11% of all complaints
★★★★★ "this app and the products are a joke they require a subscription to use them then they dont even work they cant even figure out how to program the app to directly take videos which they ask for proof of troubleshooting even on a dead device…" - Stephanie Irving
8
"trying"
5 negative reviews mention this · 11% of all complaints
★★★★★ "App is spotty at best. Trying to review the camera crashes the app and it just restarts over and over. It happens way too much and it takes a long time to get a response. Save your time and money for a better system. I'm fed up with all the…" - Triple Freak
9
"works"
5 negative reviews mention this · 11% of all complaints
★★★★★ "never works when you need it, extremely unreliable" - Jesse Waltemyer
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Doesn't capture most of the alarm events. Most of the time it doesn't even work. update cameras won't even connect to phone anymore, or it might take 10 mins but after waiting for 5 mins I'm over it. do not buy this product it doesn't work and a wait of time and money.
My camera is connected to high speed internet and it still won't connect half the time, and if it does, the connection. is low. never even connecting over 1mb. Can you guys not do a better job?? I do not recommend this camera or app.
Very poor connection issues as will not pick up home connection despite phone picking up no problem
Hugely intrusive
you'll get charged twice. one from the third party who the cloud is under then from virtavo
this app and the products are a joke they require a subscription to use them then they dont even work they cant even figure out how to program the app to directly take videos which they ask for proof of troubleshooting even on a dead device where a video does nothing they just want to steal money from you!
camera is decent, service and plans are a joke. the "30days" is a complete lie, I could never replay anything more than 7days. out of all the days I needed the footage, the camera just so happened to not work and they couldn't explain why. customer service is a waste of time. dont waste your money on this app, it will just cost you.
would not and could not operate properly and everything is set up correctly
if you ever see these cameras on sale and think about giving these guys a try stay far away the app sucks takes forever to load the cameras will just randomly not load for no reason don't use this for serious home security because if someone breaks into your house and you're trying to load cameras they will probably shoot you dead before the stupid cameras load
never works when you need it, extremely unreliable
the worst video app,
no good
absolutely abysmal. won't connect to the camera, by the time I check it to see what happened it's already gone because it takes upwards of 2-3 minutes JUST to pull up the feed. I will NEVER buy another camera from this company again PEROID.
Looks good but I have tried for 2 hours to 'connect' Round and Round in circles - WONT connect! Everything else is working on WIFI but this guy refuses. I go through all the steps of connecting - message comes 'connected successfully' and then to next page, 'attempting to connect' and back to the beginning of 'connection failed'! Try Again!!!
SD card is useless if you can't pull videos from it to a computer and the app is skippy
this app only parts of videos from the camera is very slow need to cancel this app from Google play been trying for since December without any luck need a refund from December to March please help google play with this cancelation and refund
Won't open up
Not working, many emails, accounts, missing passwords, and possible leaks
not compatible with my BRAND NEW chromebook it says.
Sound quality is terrible. People at my front door have NO idea what I am saying.
Horribly slow application. Takes almost a minute and a half to bring up a camera when you want to see live feed. By then the crime is already committed. Doesn't always pick up people coming and going. I had people in my yard for almost 45 minutes the other day and the camera never alerted to anything. The cameras have very nice picture quality. And they were easy to set up with the performance is so horrible, it's almost useless for any kind of security. Cameras continually disconnect from cloud
All of a sudden will not let me log in! Tried reinstalling and contacting customer support but nothing!
Just buy it if you want to be frustrated. It only works for me to see live image. It is pretty much impossible to see any recorded image. So if you are looking for a recording camera, this is NOT the 1. I would give zero stars if it was an option
For the past week or so, the app keep force closing every time I try to look at the live video or the cloud video storage. Basically making everything useless.
App keeps crashing when trying to view recordings
You suggested to update a App that was working perfectly fine and then we update the App and things no longer work. That person or persons should be fired . Do you not test before you suggest to update. Obviously your not the only clowns that do this but still there should be some accountability on your screw up. You want a job have some standards of excellence which I know that's been on a downward spiral for quite sometime.
Camera and audio sucks I will purchase a better home security video system but if you want something for cheap then this is the best one
Not worth it. Stay away It sucks...
The app keeps eliminating my security camera and I have to continuously reinstall the camera. All permissions are on. No idea why it keeps deleting the camera. Finally got it to work after lots of trial and error.
App contact us for any issues does NOT work. I'm trying to find out why my account, which has been working, no longer works. This is the 3rd time after an update has been applied that has removed my account.
Absolute trash! Does not always record. You get none of the services on the app if you don't have a subscription. Now the app will not let me log in even after resetting my password.
Never wants to work or load properly
Only detects and records motion if I open the app and am looking at the live stream. Got it to watch any motion in the back garden and seeing as I have loads of birds coming into my garden everyday it didn't detect or record ANYTHING for over 45 minutes despite me watching birds flying around out my window and me going out into the garden twice during that time and as soon as I went into the live stream it started detecting immediately so totally useless for security purposes.
Update the whole app actually has became unusable....When it works correctly it's not too bad but motion zone (all of it) has became unusable....won't let me set zone..
Cameras constantly going offline or take 2-5 minutes to load, app is not helpful at all
Don't buy these cameras, they do not work with SD cards as advertised, corrupting all footage even when formatted correctly. The App is decent in itself, but unreliable with alerts. I advise against using these for security and only use for pet sitting purposes, etc.
App is spotty at best. Trying to review the camera crashes the app and it just restarts over and over. It happens way too much and it takes a long time to get a response. Save your time and money for a better system. I'm fed up with all the problems and I'm not sure I'll keep it much longer.
here we go again another update and new problem. can't view cloud can see thumbnails but won't play. hubby's is fine on IPhone
the recordings aren't good. I only 30 seconds at most. I also get disconnected a lot and error messages. Picture quality is good. Most importantly, I am going back and reviewing videos and thats what I want most.
I get it's not the top of the line camera but it works well. I just don't see why I'd have to pay separate bills for each camera I have in order to reap the benefit of using the cloud. Why can it be on one bill???????????
It can't be moved to my SD card and taking up too much memory.
ALWAYS SO SLOW LOADING VIDEO 😡
Doesn't work well. I don't get notifications when I should, but get them when there's nothing on the camera
suddenly Unable to log into the app to view cameras. What's going on with the app?
App Not Showing History
I just got the cloud and it doesn't even work. I had the ups guy here and it didn't recognize or recorded anything. Imma try the free trial if I see nothing I'm cancelling the service.
Sentiment summary
67%
Positive (4-5★)
10%
Neutral (3★)
23%
Negative (1-2★)