Review Insights · Google Play
HomeAway Vacation Rentals
Vrbo · 67,139 ratings · ★ 4.5
4.5
★★★★★
67,139 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"currency"
14 negative reviews mention this · 26% of all complaints
★★★★★ "I can't see the currency change on your end" - Mohamad Alkhisra Ummer
2
"change"
14 negative reviews mention this · 26% of all complaints
★★★★★ "I can't see the currency change on your end" - Mohamad Alkhisra Ummer
3
"booking"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Worst experience ever. Zero customer service, after taking two lots of money out of my account, refusing to refund then telling me there is no booking!! I will never use this platform again" - Glynese Evans
4
"prices"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Unable after many attempts to change the currency from NZ$. I live in France have given a French address and want the prices in Euros." - Keith Byner
5
"change currency"
6 negative reviews mention this · 11% of all complaints
★★★★★ "downloaded app but couldn't find how to change currency to australian dollars so not much use . it was coming up in nzd" - Gary Schaudin
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Rubbish
I have tried to leave a positive review for Cabin in the Dam, followed the instructions but there is no 'write a review' option for this property. Very disappointed.
I can't see the currency change on your end
Unable after many attempts to change the currency from NZ$. I live in France have given a French address and want the prices in Euros.
very bad and no improvement since the last review a yr ago. It is still a hassle to modify currency and language.
Worst experience ever. Zero customer service, after taking two lots of money out of my account, refusing to refund then telling me there is no booking!! I will never use this platform again
friend sending me places to stay but doesnt go to it instead it takes me here even though I have downloaded the app
This app is extremely hard to navigate. The descriptions on the properties are vague at best, whilst they list all amenities in great detail, there is nowhere on the property description of how many pets you can have. Hence once you book you can contact the property provider and have a discussion with them. Be aware even if you cancel the booking within hours of making it you will only receive 1/2 of your deposit back. Yes I'm ticked now out of pocket for nearly $400 and have to find another
virtual assistant is useless. Can't manage my booking at all!
useless. I want to change my email address. also being told I have no bookings, which i do.
Booking confirmed stay 6 days ahead. Host cancels morning of check-in with no warning, total chaos finding expensive last-minute alternative. Refund eventually, but zero help for extra costs and stress. Emailed support with no reply at all. Stayz is a joke and support is non existant. Never again. Avoid this app!
when trying to update email your app says something went wrong on your end. I can't access a message from The owner as it when I click it says I don't have a booking.
cannot open links
trying to share my booked trip and I keep getting Home Away page....
it's supposed to be VRBO why am I getting Home Away?
the virtual assistant is virtually useless...
Can't change the currency
impossible to change the device of travel it's defined automatically in NZL
coming from German site fewo-direkt.de Prices only shown in NZ with no option to change. This is an issue since at least 1-2 years. please FIX IT.
Only shows price in NZ dollar... and no option to change. Came from German website "FeWo direkt"...
Geteilte Links können nicht im Browser geöffnet werden.
Useless, hosts have 24hrs to respond so it freezes the money in your acc only to be told it fully booked and unavailable.
Inbox doesnt work
will not let me access a pre-existing booking or messages from the host
Signs me in then freezes and won't go any further
The VRBO platform is very poor. Getting support as an owner is impossible
My currency is set to $NZ and can't change it. Totally puts me off using this app. Really useless.
Absolutely horrible organisation avoid at all costs. We booked 7months in advance host went missing 3months out. Was advised to cancel & book something else, however due to the event we were attending no reasonable options available. Stayz wouldn't honour their guarantee to assist because I notified them before the end of the full refund period. They suggested other options that weren't available, weren't near the event, weren't suitable for 4mates traveling together or cost 4 X more 🤦
Unable to login and zero options for contacting Stayz, making a complaint, or even letting them know about technical issues awful
During peak busy periods hosts have cancelled on myself and friends many times so they can rebook for a higher fee. There is no way to report them or complain.
gives prices in NZ dollars. I live in Germany, we don't use NZ dollars because Germany is in Europe and use the Euro!!!!
It is not possible to change the language of the UI and the currency (NZ$ is default). If such fundamentals are not working, what happens while booking?
please could you fix the currency. I have Australian address and phone number and am getting NZ currency. I inputted info but won't change currency.
ADS are forced upon us.Could not get messge from sender but ads forced upon us instead.unwarranted
no customer service
all prices in NZ$ not Au
it gives my currency in new Zealand dollars..I am in France! half my holiday was billed by abritel, the other by bookabach
Insusts to show prices in New Zealand dollars.
Randomly showing rates in NZ when i am in Australia. Not easy to navigate and confusing.
messaging does not work at all
get unnecessary emails
I can manage my Abritel booking in France very well with this App....as long as I accept it's in New Zealand dollars via bookabach. What is wrong guys?
Cant browse via a map, have to know where you want to go....
stuck in NZ currency and no way to change it. no way to ask for help. no way to even find out.
I see that prices are given in NZD. But I need it in AUD. There is no way of changing the currency...
couldn't change the currency
Absolutely impossible to share accommodation pages with others. The share page + link on both app and website just takes you to the page to download the app even when someone already has the app, opens the app and doesn't take you to the accommodation page that was sent. Painful.
I just installed the app and the currency is,wrong and I am unable to check my message from guest! Where are the messages and how do I contact a living person?
downloaded app but couldn't find how to change currency to australian dollars so not much use . it was coming up in nzd
The cancellation policy can mean that your entire full payment can be forfeited even months before. 🙄 I prefer to use other sites that allow cancellation till just days before. 👍 😝
+ 4 more in the clipboard copy
Sentiment summary
88%
Positive (4-5★)
3%
Neutral (3★)
9%
Negative (1-2★)