Review Insights · Google Play
Honest Greens
Honest Greens Barcelona SA · 634 ratings · ★ 4.1
4.1
★★★★★
634 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
11 negative reviews mention this · 27% of all complaints
★★★★★ "payment method keeps freezing and then goes blank so cannot confirm if my order went through!" - Nazia Zubair
2
"work"
6 negative reviews mention this · 15% of all complaints
★★★★★ "pretty useless - tried ordering whilst in the restaurant,gps didn't work,it "thought" I was 500 metres away. Also it didn't pick up a promotion I downloaded it under. I have no reason to keep this app on my device." - V Bo
3
"experience"
5 negative reviews mention this · 12% of all complaints
★★★★★ "terrible experience" - Peter Minchev
4
"been"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Keeps stopping and screen goes blank. no way to know if the order has been taken. restart app it should say something like order not complete. made new order and paid only to receive 2 emails with orders. according to host im not the only o…" - David Judd
5
"ordering"
5 negative reviews mention this · 12% of all complaints
★★★★★ "I am standing in front of HG (PT), location is allowed and vpn is off. I am still shown the wrong store over 400k away... switching to another store isn't possible. this hasn't been fixed in the past 12 months (when I was in ,ES). going bac…" - Emery Walter
6
"food"
5 negative reviews mention this · 12% of all complaints
★★★★★ "It asks not only for registration/login but also for permissions for «modifying system settings». An app for ordering food shouldn't need that." - Alicia Boya
7
"doesn"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Doesn't allow paying with Google Pay. They say it's possible but I tried again and it forces me to use a card. Pls help" - Andrea Rezzadore
8
"portugal"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Irrelevant to Portugal; confusing and unfocused UX." - Amnon Gilboa
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Amazing restaurant but whoever developed this app has no idea what they're doing. It's a complete mess full of bugs and UI issues.
payment method keeps freezing and then goes blank so cannot confirm if my order went through!
terrible experience
Keeps stopping and screen goes blank. no way to know if the order has been taken. restart app it should say something like order not complete. made new order and paid only to receive 2 emails with orders. according to host im not the only one
I am standing in front of HG (PT), location is allowed and vpn is off. I am still shown the wrong store over 400k away... switching to another store isn't possible. this hasn't been fixed in the past 12 months (when I was in ,ES). going back to ordering in store...
It asks not only for registration/login but also for permissions for «modifying system settings». An app for ordering food shouldn't need that.
a lot of glitches lately, in last 2 weeks almost impossible to use
Needing an account to order food? downloading an app is already too much for me, but come on... eating "healthy" and promoting unhealthy digital practices, we can be better.
the app is not working from 20:00 on 22 december 2025
Please just let me order food without asking too many questions.
I just want to order food in the restaurant. I don't want an app tracking my activity. I also don't want to look at my phone in a restaurant
Irrelevant to Portugal; confusing and unfocused UX.
So unclear how to use it inside the store. especially for tourists not speaking Spanish. It takes me to talk to the staff 3 times to get the whole flow.
the sign in doesn't work with Google. it keeps taking me to the browser. the app is useless
I love honest greens, but I hate this trend of everything being an app nowadays. There is literally no point for this app to exist. That being said, it works fairly OK. edit: oh I don't mind doing things digitally at all. my point is this app could have been a website instead of forcing everyone to install stuff on their phones
i could not order cos I was too far from the shop?!?! plus, they ask system access to your phone, to "improve" your QR experience ?!
There are 9 restaurants of this chain in Portugal, but unfortunately, the app and the loyalty program do not work here. Priority ordering through the app is also unavailable. This is disappointing, as it limits the experience for both local and visiting customers
took over 30 mins to order with the app.
Garbage app - incredibly spammy
Hice el pedido por la aplicación y, cuando llegó el paso de pagar, me pidió que abriera la aplicación del banco, y, cuando ésta lo autorizó, la aplicación de Honest Greens no reflejó el pedido como pagado. Solicité ayuda en el Honest Greens de Gran Vía, pero no me solucionaron el problema. Lo intenté con distintas tarjetas de crédito. Me parece una pérdida de tiempo. No me parece serio que funcione mal una aplicación después de que les he dado tantos datos míos.
Disappointing. Thinks I'm in Spain, and unable to use to order food in Lisbon. Unable to set non Spain address or select a store from the map outside Spain.
Isn't working in Portugal
Quise comprar cafe con la app para sumar sellos y me marcaba que eata lejos del honest greens de tuset, lo elegi manualmente y aún así me daba error. Tuve que comprar sin la app que no sumar sells
Cannot add a card
Pretty bad app experience: need to keep reopening app for it to realize kitchen is open, opening items is slow, was unable to pay (tried three different times with different cards). Ended up having to order in person after fighting the app for 20min
Envíos tarde, fallos de ubicación, dirección y nombre... Casi dos horas esperando. Soy muy habitual pero lo de hoy a sido una malísima experiencia. La actualización tiene demasiados fallos y a pesar de llamar y escribir para corregir fue un fallo detrás de otro. No fue por la repartidora, fue la app. Y encima dicen q sólo fueron 21 minutos de demora. En fin...
Useless app, they don't have a full menu there. All the garnishes are missing. So what's the point if you can't order what you want to eat.
It doesn't work in Portugal although there are several Honest Greens locations in Lisbon.
No me deja confirmar mi dirección entonces no puedo hacer pedidos. Hay que solucionar esta cosa para poder usar el app
Deleted it.
Not privacy firiendly, always asking for location even when not needed
Once you write 1 review... you cannot write comments for future reviews
I will give it 2 at the moment, because there has been a critical bug in the app for weeks now, this needs to be fixed ASAP.
it's been a few months now since I can't enjoy the free monthly sweet treat anymore, please fix the bug in the app! 🙃
Update: when getting your montly free protein ball, you need to restart the app for it to apply. One less star. It would be an OK app for ordering, except when specifying a delivery address, even when entering precise address with zip code and city, it sometimes offers you a different location on the Confirm location screen, which cannot be modified (nor interacted with). This is really horrible UX. Just take the address as text data, not the one from visual map data.
Doesn't allow paying with Google Pay. They say it's possible but I tried again and it forces me to use a card. Pls help
pretty useless - tried ordering whilst in the restaurant,gps didn't work,it "thought" I was 500 metres away. Also it didn't pick up a promotion I downloaded it under. I have no reason to keep this app on my device.
Blocks you from picking your free dessert, doesn't get your location right all the time either.
Does not work in Portugal! I find it disappointing that the chain includes Portugal locations but doesn't roll out basic infrastructure (like the app and the loyalty programme) to these locations. There is no excuse in 2024 guys.
Can you integrate with Google Pay??... Oh it is a god awful experience to set a new Edenred card: get card number, log into edenred, get edenred verification, fill in manually the 4 card details fields in hg app, payment process stops, edenred requires an extra verification. 5min later... Man. Speechless. A decent UX should consider the very beginning of the user Journey: where am I getting the card details from in the first place. Instead: Google Pay, thumb verif, done.
The 10% discount on the first order simply does not work and when you appeal they can only do a delayed credit. If you have issues on subsequent orders you are told to use chat facility which is onerous when items are not available. Best not use the app post first order.
Sentiment summary
70%
Positive (4-5★)
0%
Neutral (3★)
30%
Negative (1-2★)