Review Insights · Google Play
HP Print Service Plugin
HP Inc. · 3,023,593 ratings · ★ 4.1
4.1
★★★★★
3,023,593 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"printer"
7 negative reviews mention this · 24% of all complaints
★★★★★ "v23.2.6.x[SDK35!]: "Settings" are a CRUMPLED SUBSET OF ACTUAL PRINTER CAPABILITIES - like no fit-to-page. When will "Printing Self-healing" be *backported," so that it becomes an UNIVERSAL HP feature???" - ano nymo
2
"print"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Last update breaks the plugin, I can't print normally on A6 paper, instead it will print a smaller print size on A6 resulting in smaller printed docs on A6 paper. I tried to send message on Support email but got a reply saying the email is …" - Adrian Halim
3
"doesn"
6 negative reviews mention this · 21% of all complaints
★★★★★ "terrible UI, doesn't work half the time" - Vishal Ranga
4
"printing"
5 negative reviews mention this · 17% of all complaints
★★★★★ "v23.2.6.x[SDK35!]: "Settings" are a CRUMPLED SUBSET OF ACTUAL PRINTER CAPABILITIES - like no fit-to-page. When will "Printing Self-healing" be *backported," so that it becomes an UNIVERSAL HP feature???" - ano nymo
5
"work"
4 negative reviews mention this · 14% of all complaints
★★★★★ "terrible UI, doesn't work half the time" - Vishal Ranga
6
"connect"
4 negative reviews mention this · 14% of all complaints
★★★★★ "sorbet doesn't connect most of the times" - Mutahira Iqbal
7
"doesn work"
3 negative reviews mention this · 10% of all complaints
8
"phone"
3 negative reviews mention this · 10% of all complaints
★★★★★ "My android phone is no longer being recognised by my printer (my laptop and android tablet have no such problems). The HP App on my phone can't find my printer. I have tried the recommended solution, still no joy, so for me, zero stars woul…" - James Murray
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
flaky
Last update breaks the plugin, I can't print normally on A6 paper, instead it will print a smaller print size on A6 resulting in smaller printed docs on A6 paper. I tried to send message on Support email but got a reply saying the email is not actually a Support email. So here I am writing it on comments. EDIT: if I print A4 docs on A4 paper, it will print it as A6 on A4 paper. This latest update breaks it all.
the worst brand in this world
printer won't print
i should not have to sign into an app to see my printer is out of ink... when I bought my printer it used to tell me on the printer screen if my cartridges are low or empty
useless it is a sequence of 4 screens before asking you to install the HP.
not better
doesn't work at all
Terrible!
horrible
it took over 5 minutes for my document to print. I had even canceled the document and printed it on my computer and after 5 minutes then it printed.
sorbet doesn't connect most of the times
Simply doesn't work
The app is crashing most of the times, interrupting smooth printing experience.
printing over WiFi does not work, and direct to printer asks for location services for some reason. If you've recently bought an HP printer my only suggestion is to return it while you still can.
My android phone is no longer being recognised by my printer (my laptop and android tablet have no such problems). The HP App on my phone can't find my printer. I have tried the recommended solution, still no joy, so for me, zero stars would have been appropriate.
unreliable
So I had an evening free, because I knew direct printing from phone would be an almost impossible task. I was proved right. First off, my router has not connected to the Internet tonight, so I needed to print from my phone. I followed all the instructions. And there were many variations on how to do it. The pin on the back of the printer was wrong. After googling, I got a print out with password details. tried these. Then another password valid for 2 minutes. Gave up. Rubbish software.
RUBBISH
Full!!! With misleading ads. Can't connect. To my printer. Disappointed.
unreliable af. so annoying.
Doesn't connect to print using my phone half the time. Fed up with HP.
most of the time it won't connect to either of my printers
terrible UI, doesn't work half the time
v23.2.6.x[SDK35!]: "Settings" are a CRUMPLED SUBSET OF ACTUAL PRINTER CAPABILITIES - like no fit-to-page. When will "Printing Self-healing" be *backported," so that it becomes an UNIVERSAL HP feature???
It's not working! It doesn't load up so can't print anything using the app
It was doing well at one point, now it hasn't been working.
clunky, sometimes gets it right, sometimes not
very slow printing
Sentiment summary
77%
Positive (4-5★)
7%
Neutral (3★)
16%
Negative (1-2★)