Review Insights · Google Play
iA Mobile
Industrielle Alliance · 15,236 ratings · ★ 4.8
4.8
★★★★★
15,236 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"company"
6 negative reviews mention this · 12% of all complaints
★★★★★ "brutal company to deal with. no communication." - Scott johannes
2
"service"
6 negative reviews mention this · 12% of all complaints
★★★★★ "worst app on the market for financial services" - Maxime St-Denis
3
"insurance"
6 negative reviews mention this · 12% of all complaints
★★★★★ "worst insurance company ever and service is extremely extremely extremely extremely bad and poor , with you previous insurance, i could go anywhere and submit the receipt, but IA, my option is extremely less ." - Prince H
4
"claim"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Not good. Claims can be submitted but if they ask for more dcuments for the claim it doesnt seem possible to add them. iA phone in support is also a 2 star." - Michael Poole
5
"submit"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Not good. Claims can be submitted but if they ask for more dcuments for the claim it doesnt seem possible to add them. iA phone in support is also a 2 star." - Michael Poole
6
"doesn"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Not good. Claims can be submitted but if they ask for more dcuments for the claim it doesnt seem possible to add them. iA phone in support is also a 2 star." - Michael Poole
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Incompetent workers. 5 phone calls and still not right
brutal company to deal with. no communication.
fails to load my documents after telling me I have new documents available
worst app on the market for financial services
a pain to use
I WANT WITHDRAW MY SAVING
iA is the most difficult benefit company. I've submitted physicians reports and they can't keep track of them and I am constantly delayed being reimbursed. unfortunately this is the company my workplace chose.
it is jumping, it is impossible to submit a claime online normally, your company did nothing yet, but already demands a feedback.
freezes constantly and takes forever to load a page
crashed when you try to submit the expense
worst benefits app I've ever had to use
no point in using the app when it tells you to go onto the website after you log in
absolute worst
never picks call worst
app crashes in the last steps of making a clain repeatedly, making filing claims harder. no explicit option to select Medicine expenses. its hard to use the app.
The app says to go to the website. why would anyone need an app to just say that
I moved from a different provider to IA. very inferior app, service and company compared to their competitors in Canada.
worst insurance company ever and service is extremely extremely extremely extremely bad and poor , with you previous insurance, i could go anywhere and submit the receipt, but IA, my option is extremely less .
cant submit insurance on site.
When a cie can't manage to do a thing as simple as making an app in which you can connect to your account, I am REALLY compelled to go see another insurance cie. It doesn't even send a verification code to neither my hotmail nor my gmail account. Way to go iA. App uninstalled.
The only message after login is "The service is currently unavailable"
I paid into the account and the money isn't there , every time yiu try to sign in there is an error code, after 3 or 4 attempts you get to see that there is a mistake on your account and good luck trying to contact anybody about any issues, they play phone tag until you are so frustrated yiu hang up
horrible experience
tried to make a claim. take a photo oof my receipt, goes back to the log in screen.
Interface changed with no improvement. Just slower
always shows an error .
Won't save password. Update to reply. Called your 800 number and sat on hold for 45 minutes. Thanks for valuing my time. I will begin moving my RRSP money somewhere else where they don't push me off to an 800 number and force me to use their in house message service that doesn't notify me.
Login fatiguant: on doit toujours entrer un code reçu via SMS ou courriel. Trouvez une autre façon! De plus, pour ce qui est des fonds d'investissement, les compagnies qui composent le portfolio de chaque fonds devraient s'afficher avec un click sur le nom du fonds et non pas en téléchargeant le fichier en pdf de chacun des fonds. C'est une tâche énorme et une perte de temps! On devrait être capable de voir la performance des fonds en temps réel. Temps de connexion en ligne bien TROP COURT!
transaction filters is one of the worst design I have ever faced.
doesn't work
app keeps logging me out when uploading receipts
app crashes during the claiming process upon uploading an image.
ia is the hardest insurance company to deal with. took two years even after the doctor sent in the paper for them to clear appointment. fighting now to get my adult child's dental approved even though she was in full time school. my dentist can't even get information on what's covered unless I am there in person. takes 6-14 days for pre-approval to go through. takes 6 - 14 days for payment to go through to our professionals.
Waste of time and space, this app did absolutely nothing to assist me in finding out what my options or coverage was.
Not good. Claims can be submitted but if they ask for more dcuments for the claim it doesnt seem possible to add them. iA phone in support is also a 2 star.
claims it has features it doesn't. staff give directions for app you can't follow.
App works good but do not recommend using there investments. Reason being charged a surrender fee's to transfer funds to another investment firm rather then transfering in kind.
when I need it to work it shows that it is unavailable
Every time I try to submit a claim there's some new reason it won't work.
Difficult to understand
Half the time I log in to make a claim, I get the message "This service is currently unavailable."
the House Spending account is missing from the app. can't check outstanding HSA balance. thanks
clunky and out dated user interface. Difficult to navigate.
there's no way to check my name and personal information
typical massive insurance conglomerate. quick to take my premium. then selective about what im covered for. for what I pay into it annually I won't get the coverage ( tooth crown, extraction, hearing aid, glasses) that I feel I pay in advance for. below average coversge
the apps is slow
always error logging in or app no service.
Extremely basic to a fault, I can't even see what I'm investing in, only balances. And other than contributions it doesn't have anything else. Just taking space on the phone
The concept is good but laggind user friendly options. Not easy to find search options to see if medication is covered under my group insurance policies. Also, not clear or written what is covered on specialized treatments under policies. Must call to get clearance. Self claim is also a hassle. Take pictures but not detailed under which sections. And then the app brings us back to the beginning and start all over again.
The app does not display remaining balances of services. Does not make it convenient for the paying client.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)