Review Insights · Google Play
Iberdrola Clientes
Iberdrola S.A. · 167,878 ratings · ★ 4.2
4.2
★★★★★
167,878 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"password"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Useless app. After the update you can't login anymore. Was working fine before the update. Tried a new install. says the password is wrong....... Tried to login on the website and that showed my credentials are working fine. Annoying to see…" - j smit
2
"funciona"
6 negative reviews mention this · 15% of all complaints
★★★★★ "No reconoce la contraseña a pesar de ser correcta (y funcionar desde la web). ¡Cómo es posible publicar una aplicación y ni siquiera comprobar si la funcionalidad más básica de todas funciona correctamente! Es inaudita semejante falta de pr…" - José Manuel Arnesto
3
"change"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Just impossible to log in. Log me out, trying to change password three times, still won't let me in. Absolutely useless app." - Frank Bloemen
4
"aplicaci"
5 negative reviews mention this · 13% of all complaints
★★★★★ "No reconoce la contraseña a pesar de ser correcta (y funcionar desde la web). ¡Cómo es posible publicar una aplicación y ni siquiera comprobar si la funcionalidad más básica de todas funciona correctamente! Es inaudita semejante falta de pr…" - José Manuel Arnesto
5
"login"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Useless app. After the update you can't login anymore. Was working fine before the update. Tried a new install. says the password is wrong....... Tried to login on the website and that showed my credentials are working fine. Annoying to see…" - j smit
6
"details"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Worst app ever. Yesterday, logged in with no problems. Today when I really needed to use the app, it would not recognise my log in details and when I try to change my password, there is no way to do it. Very very frustrating. I suppose I wi…" - Jeff Long
7
"useless"
4 negative reviews mention this · 10% of all complaints
★★★★★ "useless - I'm trying to connect with the same credentials that I connect successfully in web, and it's throwing a generic error. Contacted support via email for a few months back, still didn't reply back." - Moscalu Dorin
8
"access"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Had no access to Mi-Autoconsumo for over a month. ridiculous 🤬 Jan 26 now have no access to the app at all. Online direct limited information. whoo on a week off again. Rating is a minus. Pathetic technical team." - Roberto Cecere
9
"work"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Useless app. After the update you can't login anymore. Was working fine before the update. Tried a new install. says the password is wrong....... Tried to login on the website and that showed my credentials are working fine. Annoying to see…" - j smit
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
useless - I'm trying to connect with the same credentials that I connect successfully in web, and it's throwing a generic error. Contacted support via email for a few months back, still didn't reply back.
No reconoce la contraseña a pesar de ser correcta (y funcionar desde la web). ¡Cómo es posible publicar una aplicación y ni siquiera comprobar si la funcionalidad más básica de todas funciona correctamente! Es inaudita semejante falta de profesionalidad.
Useless app. After the update you can't login anymore. Was working fine before the update. Tried a new install. says the password is wrong....... Tried to login on the website and that showed my credentials are working fine. Annoying to see how many people have a problem with this app. WHEN WILL IBERDROLA SOLVE THE ISSUES????????
la app funciona fatal.
falla más que una escopeta. un día va y muchos días no. Te desconecta la app de la sesión y ni puedes entrar diciendo que introduces mal los datos cuando en la web si puedes entrar. Asi que ni puedes programar la carga bonificada de tu VE.. con los miles de millones que se hacen ni pueden hacer una app en condiciones
La aplicación va de culamen! no me deja modificar datos bancarios. Tanta tecnología para que luego no funcione ni lo más básico. Patético en una empresa tan grande como esta.
Had no access to Mi-Autoconsumo for over a month. ridiculous 🤬 Jan 26 now have no access to the app at all. Online direct limited information. whoo on a week off again. Rating is a minus. Pathetic technical team.
The login has been bugging since weeks
terrible. can't get the app to allow access.
After the update you can not log in as the app is not recognising the user and or password. Also you can not reset password as the screen where you put the code in will not scroll up. So you can not access where the code has to go.
Después de la actualización, la aplicación no permite iniciar sesión con la contraseña anterior. Al intentar restablecer la contraseña, solicita introducir un documento, pero al escribir cualquier carácter aparece el mensaje de que el formato es incorrecto. Es imposible continuar: no se puede acceder a la cuenta ni recuperar la contraseña. Una actualización muy mal implementada. No se entiende por qué han estropeado algo que antes funcionaba correctamente.
Vaya ba su ra. Básicamente funciona malisima y punto
no abrió
I need this app in English.. as I don't understand it
La aplicación me da error al iniciar sesión desde hace meses..he intentado de todo y no funciona nada...
Just bad . they take double the price compared to other companies, manipulative they refuse for a whole month to give me the CUPS (without it i can't move to another company). Finally had to get it from an old bill from the previous owner. Not recommended.
La app no funciona. Imposible loguearse. Actualizadla o darla de baja de la PlayStore. Vergonzoso...
Very bad services, unreasonable prices, sorry that I stayed as a customer for a long time, thank God there are competitors who offer better than these
no funciona ,no deja ni entrar en la app
Just impossible to log in. Log me out, trying to change password three times, still won't let me in. Absolutely useless app.
EVITAR TRÁMITES CON COSTE. Solicité cambio de potencia tanto en punta como en valle, marqué ambos campos bien, pero al pasarlo a distribuidora se equivocaron y marcaron el cambio solo en punta, y para corregirlo me han cobrado otro cambio de potencia. Da igual que les llamara para corregir el error antes de que fuera efectivo el cambio. Literalmente me han timado 11 euros, dicen que no puedo demostrar que el fallo sea de ellos, pero ellos tampoco pueden demostrar lo contrario. App para estafar.
Cannot get it to change from Spanish to English on my Samsung mobile. This app does not appear to offer alternative languages. When I access the settings on the phone, it only shows me apps that support language selection and this one does not show.
This app will not let me change my mobile number
La aplicación va terrible te puedes conectar pero la informacion no carga una vez le das entrar. No puedo hacer nada con ella.
doesn't work! application opens and it crashs
can it get it to work
Can't change language
Pesadilla es una palabra bastante ligera
awful customer service in calpe
Worst app ever. Yesterday, logged in with no problems. Today when I really needed to use the app, it would not recognise my log in details and when I try to change my password, there is no way to do it. Very very frustrating. I suppose I will have to waste time talking to someone over the phone or even worse have to go to one of Iberdrolas shops, where last time we had to file a complaint because we arrived half an hour before there closing time but we were told to go away as they were closing.
I've been unable to login for the past month. I can however login to my account via their website with same account details? Frustrating that the App doesn't work anymore.
los excedentes ya no exiten? en el update mas reciente
The old version was great now the new version can't log in most of the time used be able to change my password now impossible because NIE number is not an option only DNI NIF password etc no NIE this app now seems a waste of time
Cannot login to the app - says login details are incorrect but they aren't. I'll have to stick with accessing my account through my browser.
Imposible to login, never works properly.
For days now cant log in changed my password and was loged in again. After afew hours was loged out again and now keeps saying My password is wrong. What ever is happening please fix it not funny any more
Fine when it works, but quite often fails to log in and tells me that details are wrong, even though they work fine on the website. Tried changing password but still can't log in.
was hoping to find a English language option in the app but sadly 😥 not
Does not recognise log-in details, so I can not use the app. It works on my desktop, but it does not fit in my pocket. After the last changes to the app, it has been terrible. Updates take ages, so you can not keep a daily track on your usage. Not fit for purpose.
This app is useless not worked now for over 4 months uninstalled and reinstalled over 6 times just says problems try later so now just use internet to check bills
Sentiment summary
82%
Positive (4-5★)
12%
Neutral (3★)
6%
Negative (1-2★)