Review Insights · Google Play
モバイルICOCA
西日本旅客鉄道株式会社 · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
14 negative reviews mention this · 23% of all complaints
★★★★★ "This app is way to slow to use as an IC card. it frequently logs you out, or pauses to load too long, etc. It needs a Wester ID which you can't set and will be difficult to remember to log in. I use an Icoca card, but if you want an app, us…" - Peek In
2
"doesn"
11 negative reviews mention this · 18% of all complaints
★★★★★ "awful l, doesn't work on phones from outside Japan. and good luck getting it to display in your language." - Chris Monington
3
"doesn work"
9 negative reviews mention this · 15% of all complaints
4
"phone"
8 negative reviews mention this · 13% of all complaints
★★★★★ "you can only use this if your phone has the felica chip and even then you need to register a credit card. I tried registering my credit card and they rejected it." - Sidney Wong
5
"japan"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Bought a Japanese Android so I have the FeliCa chip, went through all the hoops to register a wester ID...they don't accept charging from any of my debit cards. All cards work to charge the Apple IC card. I understand you need a Japanese cr…" - Valentin Ursu
6
"android"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Bought a Japanese Android so I have the FeliCa chip, went through all the hoops to register a wester ID...they don't accept charging from any of my debit cards. All cards work to charge the Apple IC card. I understand you need a Japanese cr…" - Valentin Ursu
7
"device"
7 negative reviews mention this · 12% of all complaints
★★★★★ "can not be used in my device" - Ariij Naufal
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This app is way to slow to use as an IC card. it frequently logs you out, or pauses to load too long, etc. It needs a Wester ID which you can't set and will be difficult to remember to log in. I use an Icoca card, but if you want an app, use Suica, it works.
you can only use this if your phone has the felica chip and even then you need to register a credit card. I tried registering my credit card and they rejected it.
Bought a Japanese Android so I have the FeliCa chip, went through all the hoops to register a wester ID...they don't accept charging from any of my debit cards. All cards work to charge the Apple IC card. I understand you need a Japanese credit card. I paid extra for a Japanese Android for nothing, JR West you are garbage!
ゴミ
can not be used in my device
awful l, doesn't work on phones from outside Japan. and good luck getting it to display in your language.
it's not usable
最悪
it's a pity this app can't run in android
can't open
アンドロイドで使用できないのになぜストアに載せるか、これ以上なく不明。
Doesn't allow on android. Useless
ダウンロード直後に使っている端末は使用不可とのことでした。
定期券を購入したいけど、出発か到着の駅を見つけられないから、購入できない。ログインすることも物凄く難しい。
useless
対応可能の機種が足りなさすぎる。残念だ。
I cannot use it eventhough my phone has NFC. As soon as the app is opened, it says "your device cannot use this app"
Antitrust... Not being able to use this app on non-Japanese Android phones is discriminatory and yet all iphones being allowed to use it is an antitrust issue.
Useless.
Unable to use on my device. Doesn't work. My phone was purchased in Japan and didn't work.
Really useless! I can't use it right after I open the app... So I immediately uninstall! Just because of phones didn't purchase in Japan. Then this app is useless for foreigners and bought phone outside of Japan! But iPhone can be use this APP from Apple store. Why is that? Because Apple pay company more fees?
Doesn't work on Android. Typical old fashioned Japan. Tech dinosaurs
Not compatible with my device (galaxy flip 3)
端末に対応してないとでる。NFC対応モデルなのに何故
Please review your app setting as it's unable to use for those Android devices out of Japan. If so, please remove it from Google Play instead!
アップルだけ集中しないで、こっちのアプリも何とかして🙄
Even though my phone was bought from a Japan cellular company it doesn't work. Typical Japan.........they are still 15 years behind
Doesn't work. Don't download if your phone is not from Japan.
Doesn't work on Samsung devices
Not compatable.
タッチしても反応しないことが多い！ 機種はGalaxy s23 Ultra.
Does not work on my phone (Galaxy S22 Ultra) despite being on the compatible device list...
Says it doesn't work on my phone. 2 years old Samsung Galaxy...
Apparently the app needs NFC to work - which it doesn't specify in provided information. So wastes your time and data package. No translation to English on start screen. Don't bother trying to use it.
Not available after installing
App doesn't work
Useless application with foreign Android. Hate you Japan sometimes....
It doesnt allow me to use it at all. stupid app if u cannot use it in the first place.
Didn't allow me to register a US Visa credit card.
使えない
Doesn't work and doesn't support most devices anyways
Cannot purchase ICOCA commuter pass, only allows commuter passes from JR stations even though at physical terminals you can get ICOCA commuter passes from any Osaka station.
自販機で支払うのは問題なかったのに、改札口でタッチするとほぼ毎回エラーになりました。
エラー時の親切さなど細かな面で完成度が低い。今後に期待。
Samsung Note 10 Plusで使えません
Galaxy Note9 利用できませんでした
Unable to register an account. It just keeps telling me to go back to the app.
Just like suica it works for a little while then bans my credit card for being foreign.
Does not work on my device
ｱﾌﾟﾘ内にて、追加する際に、ｸﾚｼﾞｯﾄｶｰﾄﾞ（以下、ｸﾚｶと書きます）が必要ですと書いてあったが、一部のﾕｰｻﾞｰはｸﾚｶ審査が通えないのでどうやって追加してﾁｬｰｼﾞしますか
+ 10 more in the clipboard copy
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)