Review Insights · Google Play
iCSee
Zhejiang JAIFY Co., Ltd. · 227,253 ratings · ★ 4.0
4.0
★★★★★
227,253 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
6 negative reviews mention this · 21% of all complaints
★★★★★ "постоянные проблемы. то камеры виснут на 99%; то показывается только одна из них, а второй будто нет и никогда не было; то они вообще все исчезают из списка. живой поддержки видимо не существует - не отвечают. --- constant issues. cameras' …" - Ян Шустовицкий
2
"cloud"
5 negative reviews mention this · 17% of all complaints
★★★★★ "the fact that you have to buy cloud from them makes this one big 💩💩💩💩💩. I have a personal cloud(not local, as many of you can't make the difference) that can't be added to this app." - Bingert Eduard Christian
3
"cameras"
4 negative reviews mention this · 14% of all complaints
★★★★★ "постоянные проблемы. то камеры виснут на 99%; то показывается только одна из них, а второй будто нет и никогда не было; то они вообще все исчезают из списка. живой поддержки видимо не существует - не отвечают. --- constant issues. cameras' …" - Ян Шустовицкий
4
"support"
4 negative reviews mention this · 14% of all complaints
★★★★★ "постоянные проблемы. то камеры виснут на 99%; то показывается только одна из них, а второй будто нет и никогда не было; то они вообще все исчезают из списка. живой поддержки видимо не существует - не отвечают. --- constant issues. cameras' …" - Ян Шустовицкий
5
"without"
3 negative reviews mention this · 10% of all complaints
★★★★★ "постоянные проблемы. то камеры виснут на 99%; то показывается только одна из них, а второй будто нет и никогда не было; то они вообще все исчезают из списка. живой поддержки видимо не существует - не отвечают. --- constant issues. cameras' …" - Ян Шустовицкий
6
"update"
3 negative reviews mention this · 10% of all complaints
★★★★★ "app is okay but garbage same time. how is annoying when manually disabling ads, after few days it's auto enables. app auto update is disabled from marketplace. So App is enforced" - Za TA
7
"storage"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Once mounted: the camera cannot function without Cloud storage: what a waste of money and effort. Worst customer service." - HENK MOKITLE
8
"service"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Once mounted: the camera cannot function without Cloud storage: what a waste of money and effort. Worst customer service." - HENK MOKITLE
9
"cloud storage"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Once mounted: the camera cannot function without Cloud storage: what a waste of money and effort. Worst customer service." - HENK MOKITLE
10
"work"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible user experience! The application always work incorrect after last update. The developers added a lot of ADS and destroyed the app. Nice job 👏" - Max Norw
11
"fine"
3 negative reviews mention this · 10% of all complaints
★★★★★ "support is non existent, noone responds at all, my cctv is a nightmare works for short times then times out my broadband is fine and fast all other cctv works fine (different cameras and apps) would not recommend as its a nightmare trying t…" - Alisha (MzCwazy)
12
"help"
3 negative reviews mention this · 10% of all complaints
★★★★★ "support is non existent, noone responds at all, my cctv is a nightmare works for short times then times out my broadband is fine and fast all other cctv works fine (different cameras and apps) would not recommend as its a nightmare trying t…" - Alisha (MzCwazy)
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
why everytime open the app must show ads !? and the app itself is very lag!
постоянные проблемы. то камеры виснут на 99%; то показывается только одна из них, а второй будто нет и никогда не было; то они вообще все исчезают из списка. живой поддержки видимо не существует - не отвечают. --- constant issues. cameras' loading freezes at 99%; devices disappear from the list both temporarily and permanently without any warning. human support is nonexistent, they do not answer.
Péssimo, o layout do aplicativo é relativamente normal, porém de resto em tudo que os desenvolvedores poderia. falhar eles falharam. Se você estiver com pressa para acessar a câmera, ou estiver em alguma situação de emergência esse aplicativo vai ativamente te prejudicar com anúncios quando você entra no aplicativo e quando você acessa as câmeras, sem contar o fato de alguns anúncios pop-ups que te tiram do aplicativo. Isso tudo sem contar no preço das assinaturas que é muito mais do que vale.
app is okay but garbage same time. how is annoying when manually disabling ads, after few days it's auto enables. app auto update is disabled from marketplace. So App is enforced
the fact that you have to buy cloud from them makes this one big 💩💩💩💩💩. I have a personal cloud(not local, as many of you can't make the difference) that can't be added to this app.
Once mounted: the camera cannot function without Cloud storage: what a waste of money and effort. Worst customer service.
Terrible user experience! The application always work incorrect after last update. The developers added a lot of ADS and destroyed the app. Nice job 👏
Person detection is. bad, detect trees as move by wind all the time
support is non existent, noone responds at all, my cctv is a nightmare works for short times then times out my broadband is fine and fast all other cctv works fine (different cameras and apps) would not recommend as its a nightmare trying to get help to resolve any issues!
don't record
Not working on my GBox
It was working fine in the beginning and now the cloud storage has stopped working. I did the live chat but can't seem to get support or a response from live chat. Horrible!
forces ads , cannot turn off
Terrible experience. Getting charged recurring payment even though I canceled the subscription. Support is terrible. Update: just sent an email regarding my problem. Waiting for your response. Update: just got an email response and they don't see anything wrong with my account. Still I'm getting charge every month 7$. I asked them to check any subscriptions under my name and cancel the recurring payment. No help. Conclusion, avoid this app. You will be doomed to pay recurring payment for ever.
You have more negative and people wanting to give 0 ⭐️. Since more than 3 years now nothing have changed at all technology have changed but not this app. still taking too long to load up its taking over 30sec and sometimes longer. for a security camera app it should open up soon as the app opens up. All security camera app are so slow it should be called slow security services apps.
DO NOT DOWNLOAD. I've been trying for 3 years to cancel my account. Cameras no longer work and app freezes and glitches. if I could give it 0 stars I would.
It has MALWARE - this app silently copies the user's clipboard, which often has sensitive info eg recently copied passwords etc. Needless to say accessing a user's personal clipboard is completely irrelevant and unjustified for any function of the app. Pure piracy.
too many permissions, creates background tasks instead of using fcm
aplicativo horrível, cheio de propagandas, frequentemente apresenta erro. vou jogar a câmera fora e comprar uma que o app não seja tão ruim.
where is recordings settings, now the camera is not cycling recording, just record when I'm in the app, of not, the camera doesn't record anything
don't sign up for cloud service - extremely difficult to cancel - buy a card -
The camera still wont connect to the app consistently, I power off the camera, it reboots, connects fine to internet. You can view the camera in the app once only after that it shows offline but the camera is working it follows you round the infered works at night but fails to connect to the app more that once, to view the camera anymore you need to power down then reboot and it will work 1 further time please help, 3 times asking, no help from app live chat.
stopped allowing saving videos or recording in SD cards . unless you buy a cloud storage from them.
the cameras constantly go offline. There is never anyone available with customer service. there's a 5 second delay on the camera. it doesn't track motion like it should but will when there's nothing there.
very annoying adds. realy, if i would know about such crappie behavior, woulnd by corresponbent camera for sure.
**Editted** 3 emails sent! Still no reply UNSUBSCRIBE ME!!! Love the bird feeder. I did have to turn off the notifications and eventually delete the app because I had so much activity that it was draining my battery lol I just realized that even though I deleted the app, I am still getting charged 3.99 a month for the past 10 months. Your app is not letting me log in to unsubscribe, it will not recognize my email.
Just for one i would like to see what is happening around the area of my house where I mount this thing without it starting up with ADVERTISEMENTS!!
i dont understand why it suddenly stopped sending notification if someone is infront of the house or sudden movements
good
Sentiment summary
74%
Positive (4-5★)
6%
Neutral (3★)
20%
Negative (1-2★)