Review Insights · Google Play
ieGeek Cam
SHENZHEN GLOBALEBUY CO., LTD. · 19,066 ratings · ★ 4.5
4.5
★★★★★
19,066 ratings
🎯 Build a better version
Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
7 negative reviews mention this · 37% of all complaints
★★★★★ "please send all ads to email addresses if people are subscribed. not when you open up the app to view the cameras. thanks." - DB
2
"cameras"
6 negative reviews mention this · 32% of all complaints
★★★★★ "please send all ads to email addresses if people are subscribed. not when you open up the app to view the cameras. thanks." - DB
3
"useless"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Shows live picture but never receive any notification of motion , support asked me to reset the camera and still no notifications, the phone settings are enabled to receive notification from the app, I receive the notifications of the batte…" - Tati Sebi
4
"work"
4 negative reviews mention this · 21% of all complaints
★★★★★ "I have to keep powering off and powering on my cameras to get them to work" - Matthew Ramsay
5
"another"
4 negative reviews mention this · 21% of all complaints
★★★★★ "cameras are great and clear. you can't view different cameras once you have the app opened. it will usually load one, but to view another you must close the app and reopen it. that also doesn't always work. 50/50" - a macn
6
"view"
3 negative reviews mention this · 16% of all complaints
★★★★★ "please send all ads to email addresses if people are subscribed. not when you open up the app to view the cameras. thanks." - DB
7
"shows"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Shows live picture but never receive any notification of motion , support asked me to reset the camera and still no notifications, the phone settings are enabled to receive notification from the app, I receive the notifications of the batte…" - Tati Sebi
8
"motion"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Shows live picture but never receive any notification of motion , support asked me to reset the camera and still no notifications, the phone settings are enabled to receive notification from the app, I receive the notifications of the batte…" - Tati Sebi
9
"reset"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Shows live picture but never receive any notification of motion , support asked me to reset the camera and still no notifications, the phone settings are enabled to receive notification from the app, I receive the notifications of the batte…" - Tati Sebi
10
"detection"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Shows live picture but never receive any notification of motion , support asked me to reset the camera and still no notifications, the phone settings are enabled to receive notification from the app, I receive the notifications of the batte…" - Tati Sebi
11
"load"
3 negative reviews mention this · 16% of all complaints
★★★★★ "cameras are great and clear. you can't view different cameras once you have the app opened. it will usually load one, but to view another you must close the app and reopen it. that also doesn't always work. 50/50" - a macn
12
"changed"
3 negative reviews mention this · 16% of all complaints
★★★★★ "was great until they changed the amount of time you can watch from 30seconds to 6 seconds" - Day Wheatley
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Shows live picture but never receive any notification of motion , support asked me to reset the camera and still no notifications, the phone settings are enabled to receive notification from the app, I receive the notifications of the battery going low on camera but never any motion detection so the camera does not send them, get a TP link or any other brand name this one is useless.
I have to keep powering off and powering on my cameras to get them to work
This camera worked fine for a year plus however after the latest software and app updates, it no longer connects regularly even when I reset the whole thing. It's now useless and worthless, no matter how much I refresh it or even go back to the older version it no longer works well.
The app is ridiculous, when people come to ring the doorbell and you enter the app a stupid ad appears to get their monthly charge. it disrupts the ability to see who is at the door, in times like this, knowing who is at the door and if they are carrying a weapon is the most important thing. the ad takes up the whole window space and also the constant warnings that there is someone at the door even though you press ignore keep on appearing. I would never buy again.
awful, cannot contact them for help in changing password
was great until they changed the amount of time you can watch from 30seconds to 6 seconds
Absolute garbage now. Endless spamming of their subscriptions. One third of the home screen is non-removable adverts. App and cameras constantly trigger and yet fail to capture the source. Also cannot download footage over WiFi- only over their expensive subscriptions.
Take note that when you subscribe to ieGeek you won't see an option ANYWHERE to Cancel Subscriptions. I've contacted them to request them to cancel and they've asked for the s/n numbers of all my cameras which are located on the camera's themselves and I can't get to them as I'm disabled and paid someone to mount my cameras. Why would they need the serial numbers anyway? They have nothing to do with Subscription payments, I didn't need the s/n numbers to sign up to pay so why now? Dodgy!!!!
Terrible. Can't connect to the camera half of the time, I try to restart the camera and it says it failed, humanoid detection doesn't work, I can't view my motion detected recordings, and when it actually allows me to it takes over a minute to load
Old camera app was ieGeek, bought another ieGeek camera but app now ieGeek Cam app. Can't use one app for both cameras. Also find the bracket to wall mount design has changed so screw holes can't be reused. New app is slow, and clunky compared to earlier Sricam. Why isn't there stop start rewind button for clips either, makes viewing a slog. These are now landfill.
App and server is horrible. Can't watch video feeds for more than a few seconds before video playback stops working. Wasn't like this before so either fix it or scrapping your cams and service.
since the newest update the app has been playing up a lot!! I can't even get the live feed most of the time now and my alert notifications for humanoid detection are absolutely useless!! even though I have reset the device and changed the settings on many occasions now and it still won't work properly!! not impressed at all as I rely on this device to keep me and my family and my car 'safe'!! if I can't get it sorted then I will be buying another brand instead 😑
it won't load on my phone
ieGeek has turned this app into a sneaky way to push iegeek owners to the iegeek subscription service. My camera now shows the 1st 7 seconds of video from their free cloud storage and THEN starts recording on our SD card, and by that time, whatever triggered the motion detector, is long gone. The free 7 seconds is not long enough and they ALWAYS push an upgrade to their subscription service. I really wish I had bought a cam from another company.
camera stopped working, shows as connected but comes up as lens disabled. tried restarting it but nothing, waste of time and money at this rate. anyone know how to put it right?
please send all ads to email addresses if people are subscribed. not when you open up the app to view the cameras. thanks.
cameras are great and clear. you can't view different cameras once you have the app opened. it will usually load one, but to view another you must close the app and reopen it. that also doesn't always work. 50/50
Excessive battery drain, shown as most use of all apps in battery stats. Even if I've not used it!
it is a very basic app, very primitive, we can't even see what IP address it has been allocated, most useless information we don't need is available but any crucial piece of information is not shown, oh yeah let's hear it again, security c*a*, right? if you create an app, make sure it is usable.
Sentiment summary
90%
Positive (4-5★)
4%
Neutral (3★)
6%
Negative (1-2★)