Review Insights · Google Play
iFIT Workouts
iFit · 15,917 ratings · ★ 3.4
3.4
★★★★★
15,917 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"workouts"
13 negative reviews mention this · 24% of all complaints
★★★★★ "app only contains purchasable content, you Cant even look at past workouts except total time, all purchasable content is locked behind highly overpriced subscriptions" - daniel Wilson
2
"workout"
12 negative reviews mention this · 22% of all complaints
★★★★★ "Specifically the Samsung watch app is useless on my Samsung Ultra. it detects that I've started a workout but on clicking connect it rarely connects." - Richard Lush
3
"connect"
11 negative reviews mention this · 20% of all complaints
★★★★★ "Specifically the Samsung watch app is useless on my Samsung Ultra. it detects that I've started a workout but on clicking connect it rarely connects." - Richard Lush
4
"treadmill"
11 negative reviews mention this · 20% of all complaints
★★★★★ "Gave up this app because the app is virtually worthless. To build a workout you have to stand in a crowded gym on the treadmill itself. Not a good look. You can't create beforehand and load at the gym. They had this feature years back, WTH?…" - M B
5
"machine"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Extremely frustrating and non intuitive. Signed up for the Train level, unable to access on my machine. There is no way to filter what I can/ can not access by subscription level. Watch connected, then dropped. Bottom line, not going to pay…" - Talagan Forodren
6
"ifit"
9 negative reviews mention this · 16% of all complaints
★★★★★ "After subscribing to train memb I cannot upgrade to allow pair with pro-form bike with ifit, so primitive." - H Maraj
7
"subscription"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Extremely frustrating and non intuitive. Signed up for the Train level, unable to access on my machine. There is no way to filter what I can/ can not access by subscription level. Watch connected, then dropped. Bottom line, not going to pay…" - Talagan Forodren
8
"samsung"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Specifically the Samsung watch app is useless on my Samsung Ultra. it detects that I've started a workout but on clicking connect it rarely connects." - Richard Lush
9
"doesn"
7 negative reviews mention this · 13% of all complaints
★★★★★ "this app doesn't sync with my Samsung watch and doesn't sync with my Samsung phone either" - Mr. Cox
10
"membership"
7 negative reviews mention this · 13% of all complaints
★★★★★ "On my side it will not allow me to do any workouts unless I pay:) You can do much more with FitOn and it is much cheaper even for the membership if you choose to get one." - Galaxy
11
"watch"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Specifically the Samsung watch app is useless on my Samsung Ultra. it detects that I've started a workout but on clicking connect it rarely connects." - Richard Lush
12
"phone"
6 negative reviews mention this · 11% of all complaints
★★★★★ "this app doesn't sync with my Samsung watch and doesn't sync with my Samsung phone either" - Mr. Cox
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Specifically the Samsung watch app is useless on my Samsung Ultra. it detects that I've started a workout but on clicking connect it rarely connects.
After subscribing to train memb I cannot upgrade to allow pair with pro-form bike with ifit, so primitive.
Sees my S22i bike and when in a workout. Tap connect several times and nothing happens. Worked the first few times but never again. Galaxy watch ultra. Fix this please.
I was enjoying this but now the app won't run the right speed when you puck a workout. Tried fixing multiple times and no luck.
when launching the app, it gets stuck on ifit logo. have to force close several times to get it to my home screen. for what I pay a month, the mobile app should be working. fix it.
Extremely frustrating and non intuitive. Signed up for the Train level, unable to access on my machine. There is no way to filter what I can/ can not access by subscription level. Watch connected, then dropped. Bottom line, not going to pay for something that does not work. I intend to use manually until iFit becomes user friendly.
app only contains purchasable content, you Cant even look at past workouts except total time, all purchasable content is locked behind highly overpriced subscriptions
I started again rowing in my nordic track after some time. The only good thing I had from Ifit was the custom map workout. The machine updated and now it is behind a pay wall. I really have no words.
Gave up this app because the app is virtually worthless. To build a workout you have to stand in a crowded gym on the treadmill itself. Not a good look. You can't create beforehand and load at the gym. They had this feature years back, WTH? So this app is basically just for reviewing past workouts and has limited scheduling, unless you do their "suggested" plans. Not a powerful tool, and certainly not worth the subscription price with an app that is so weak.
Not Good, I recommend apps by Leap Fitness Group, or Google Health/Samsung Health/NTC/STRAVA/HEVY.
this app doesn't sync with my Samsung watch and doesn't sync with my Samsung phone either
ask what would make it better, ignore user, still ignoring the customer
On my side it will not allow me to do any workouts unless I pay:) You can do much more with FitOn and it is much cheaper even for the membership if you choose to get one.
Keeps saying I have the wrong password. I took screenshots to make sure I wasn't going crazy but I change my password and it still tells me it's wrong...
pay wallet. anything useful is behind a pay wall.
Very buggy. Does not resume workouts on many occasions. Very frustrating.
No funciona la app.
AVOID ANY PRODUCT USING IFIT SOFTWARE. Latest bad update of about 4. I was disconnected from ifit support while I was explaining my issue because I wanted an explanation for why they needed my phone number. This was because I was in contact with them over the constant issues ifit software has caused. This company has no interest in doing anything other than forcing you into a subscription model that costs more than Netflix just to use basic functions of fitness equipment.
Really liked this app last year. I used the free version to track my treadmill times and distance. This year they updated the app on the treadmills and it completely ruined the free version. The treadmills no longer tracks your times and distance for free and no longer give you a 10 minute warmup in manual mode. Im not logging into the app anymore because it's no longer worth it.
Ever since the update, it deleted my account I can no longer pair with my phone. and it won't let me create a new account. it says i have one.
See, I knew I wasn't the only one having the issues I faced. I signed up for the free monthly subscription available on Samsung Health and set it up. Well, I thought I did, but I couldn't access the videos because they were locked. I used a lunch break at work to try to get it ready for later that day, but I ended up wasting my break. By bedtime that night, I still couldn't figure it out. I'm willing to try again. I missed messages from Bodi, and I apologize for not responding.
not working
ifit membership is more expensive than a gym membership.... crazy. I do more than just run on a treadmill so this isn't worth the price.
Ifit's software gets worse with each update. And these updates come so often that you'll be watching grass grow on your machine every time you turn it on. Advertised features don't work. Supported devices won't connect. And if you do get it all working, your machine auto adjusts your workout as if you're a triathlete even though it has access to your entire workout history where you've done moderate walks. Literally injured my calf trying to use its purportedly "smart" tech. Beware and avoid.
The app constantly stops during my treadmill workout which disrupts my rhythm and more importantly it just stops the belt when I'm not expecting to stop or slow down. This is a saftey issue. You guys need to fix you app so it doesn't do this. Someone could get injured.
doesn't connect
garbage
horrible app, free tier is about as useful as hemorrhoids, no track length option? only 400 m? free should include creating manual workouts with simple incline-intensively options, if free simple X min hard x min easy intervals do not exist without payment. paid $1000+ for equipment to pay again monthly? no offline ability at all? 120mb app 30mb data and it can't do anything without internet? why?
Doesn't work at all and won't pair with my phone
I have used this app for 6 years. It has been a long time since rated it. I got an email saying that the developer has responded to your review. I look and my review has gone! I use the app with my proform elliptical and recently the metrics display has been dreadful: useless metrics take up too much screen space and useful ones are all lumped together, meaning that you can only see one at a time! It's a great app, but this is too distracting during workouts to ignore.
worse decision ever. They want to charge you by everything. You paid thousands for an equipment then you have to pay it again for using it. that sounds like abuse to me.
idk the point of this app without a subscription
Fails to load workout.
A recent update has caused this app to no longer display elapsed time when connected to my exercise bike; it went from 6 stats displayed on screen to 4. I was pleased with the app before this happened. Further, I get a submission error when trying to report this issue within the app. This app won't let me connect to the Strava app with a free account. It requires me to subscribe and pay a monthly fee to do this.
way too EXSPENSIVE!!! way more than going to a gym! bring down the price!!! I don't even need pro which is WAY over priced! i need plus and they wont even offer a yearly plan, only monthly!!! well you are not gonna get my money! do better! oh and the app.is mediocre!!!
The workout menus are all jumbled up now. I select a walking workout to use with my elliptical and the app no longer allows me to pair my Pro-Form cross trainer with ANY workouts. Not sure what has changed but this latest update for android stinks.
I cannot connect to my treadmill
Just wondering with all the advancement in technology app is still doesn't have a rewind/forward feature also workouts are not available through web browser.
I bought the $1500 treadmill - they raised the price of the service plan. To get full functionality on the treadmill I went from $100 a year to $300 a year. I couldnt afford that so I just bought the basic membership which allowed you to watch the videos on your phone and a select few on the treadmill. Now I can pay $300 or only use the manual setting on the treadmill. All that and they can't even make the app work right on my phone or online. Rivs is the only good thing about iFit. Horrible!
Bought an x16 eliptical, have an account with a membership... won't connect to the machine. When I log into the machine it doesn't acknowledge the membership. But thankfully it keeps advertising for me to upgrade. This was a very expensive machine that nordictrack has the gall to want $40 month on top of... for an app whose functionality feels like its been vibe coded. Maybe hire someone to fix your technical issues before charging that kinda money.
👎
impossible to cancel your membership and re-up somewhere else. in fact, it's impossible to upgrade your membership or do anything with your membership. it's useless
cant really do anything
we specifically purchased the pro subscription so we can use it at home. We had a roku, and the app wasn't loading, and wasn't even showing our favorites when it did load that section. the other categories took 20+ minutes to load and only showed the workouts not the series, and isn't showing all of our completed workouts. I thought it was my TV, so I bought another tv with Google operating system, and the same problem. what's the point if you can't get to the workouts. go to pelaton!
I can no longer connect to workouts on my treadmill. I get a message to upgrade to Pro. I can't upgrade via the machine or my phone- I get an error that my membership is handled via a 3rd party - Google Play. My Google Play membership expired 4/7/26; however, when I log in to IFIT my membership status still says IFIT Train. There's a message saying If you’ve canceled your subscription through Google, please check back on Apr 7, 2026 to renew here - but there is no way to do so. I need help.
I've only been able to connect once to my Treadmill from my Samsung Watch. App needs further development.
Google health integration needs to happen
works sometimes
the app used to be really good for doing my treadmill workout outside since my treadmill stopped working. now you can only do certain workouts without the machine. I have the bike which I do, but I switch up and go outside for my run/walk. I've had this app for over 5 years so I'm very disappointed this feature has changed I don't want to be limited. this has forced me to look for another app and possibly cancel this membership. for the price of membership you shouldn't limit the access
Update 2026: Fantastic, now rebooting during workouts 🤦♀️ 2025: can't even open strength workouts now. tried clearing cache etc. Epic fail. I thought it couldn't get worse, but it did. I'd contact support if this wasn't such a regular thing. What a waste. Almost looking forward to the machine breaking so I have a reason to get out of this terrible app ecosystem. Will miss the trainers.
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Sentiment summary
56%
Positive (4-5★)
7%
Neutral (3★)
37%
Negative (1-2★)