Review Insights · Google Play
IGA - Food Is Everything
Sobeys Inc · 12,541 ratings · ★ 4.0
4.0
★★★★★
12,541 ratings
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Top complaints - extracted from 53 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
8 negative reviews mention this · 15% of all complaints
★★★★★ "I had to downgrade my two star to one star, and that is still very generous. The last app update literally convinced me to find a better option than this miserable IGA app to order my groceries. I did and it's called PC Express, it works gr…" - Martyne Guilmette
2
"doesn"
6 negative reviews mention this · 11% of all complaints
★★★★★ "The latest fix still doesn't fix the app, THere are at least 3 stores that the app doesn't work at. This is ridiculous. I've contacted support to explain the situation and how to recreate the problem and clearly they don't care if their app…" - N N
3
"offers"
6 negative reviews mention this · 11% of all complaints
★★★★★ "more offers tab is lagging like crazy" - Moog • 38 years ago Updated 1 month ago
4
"store"
6 negative reviews mention this · 11% of all complaints
★★★★★ "The latest fix still doesn't fix the app, THere are at least 3 stores that the app doesn't work at. This is ridiculous. I've contacted support to explain the situation and how to recreate the problem and clearly they don't care if their app…" - N N
5
"scene"
6 negative reviews mention this · 11% of all complaints
★★★★★ "update: 04-24: shopping list does not show total amount, also, it would be nice to see the total number of scene points of a given shopping list." - Giovanni
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I had to downgrade my two star to one star, and that is still very generous. The last app update literally convinced me to find a better option than this miserable IGA app to order my groceries. I did and it's called PC Express, it works great I highly recommend. Bye Bye IGA!
tried MANY times to create an account. Un successfully
The latest fix still doesn't fix the app, THere are at least 3 stores that the app doesn't work at. This is ridiculous. I've contacted support to explain the situation and how to recreate the problem and clearly they don't care if their app is broken. If you prefer I continue keep going to Metro, Super C and Maxi (all 3 are in my neighborhood) then I will. Your choice. Their apps aren't broken.
more offers tab is lagging like crazy
useless to me as I can't add my iga shop in Alberta
Garbage and useless, always signing out and changing permissions for the worst and most expensive grocery store choice, bad on top of bad.
awful
update: 04-24: shopping list does not show total amount, also, it would be nice to see the total number of scene points of a given shopping list.
app is completely broken. When selecting a store close to me I can't search product anymore, as if the store was empty.
How am I supposed to log into my account when I'm not given sufficient time to do so? And even when I do get the code in, it still doesn't allow me access.
THE NEW APP SUCKS!!!!!
On iOS the app was ok but on Android 13, it struggles, long time to load the info... when it does. Edit: now in November, it crashes at start up. Edit 2: it's been finally fixed. Edit 3 for 2026: changing an interface just to change it completely, no real gain on the customer side, just money for developers.
Changed from 5 stars to 1 since the update app is terrible, when I click on flyer item doesn't appear correctly in my list, can't see my scene points unless I search for them and always glitching!
again just a buggy mess. now says: *something went wrong* and can't see the scene card or offers. putting a lot of effort into making something that was barely good into a trash app
The 2 last updates are a disaster, further more, it amounts to false advertizing as the digital offers don't load when we pass the cash out. IGA is attracting customers on false pretences.
Edit: I have have contacted the company and the app ia only good for Quebec. this should be listed in the title or description. can't see anything but Quebec flyers and offers. I go to store locator and get nothing for BC
This app is not free. We pay for it in our groceries and since IGA is one of the most expensive grocer, we deserve better. The latest update is a major step back. Only 1 shopping list, items can't be checked, just deleted, no landscape anymore, looking for produce doesn't show brands or prices, offers are not bringing points,... the list is endless. Can't you get proper developers? If not improved, I'll soon be looking for another grocer with a proper app. Don't tell me to contact you, fix it!
depuis la mise a jour, je suis même plus capable d'ouvrir l'application. l'écran flash blanc et noir pendant plusieurs dizaines de secondes. ensuite parfois la page principale arrive... et toute est vide.
ne fonctionne plus du tout, inutilisable, impossible de sélectionner la langue (français)
I don t like the app anymore, to many changes and can t order from the app anymore, forcing us to order from Voilà app, this is a real pain. Sometime changes are not good and this is one of them !! 😡😡😡
lousy app for contests all those little games would start but you can't play them it continues to have the loading circle preventing you from playing.
work fine until the new update. most items are out of stock or no images and no choice of size it is just misleading,confusing and unworkable! until big changes you lost a customer..plz bring back the older version.
App was working perfectly fine until the Feb.2026 update. Now it won't even open & keeps bugging. I am thinking about uninstalling it because it's become unusable. Why change something that was working well prior to that update ?
L'application ne fonctionne plus depuis quelques jours déjà. On me dit que je suis hors-ligne alors que ce n'est pas le cas. MISE À JOUR - Problème promptement réglé par le support technique. Se mérite de nouveau 5 étoiles 😊 Depuis un certain temps, l'application ne m'est plus d'aucune utilité. En effet, peu importe le produit recherché, la réponse est toujours la même, c'est-à-dire "Aucun résultat trouvé pour...".
stopped working says I'm offline. cleared cache and data. restart the phone. Uninstaller and reinstalled. same error Samsung S20 FE
Stopped working.
I tried a million times to login. even created a new account. always my account is temporarily locked out. so frustrating, spent 20 mins standing in IGA trying to figure this out. it should not be like this. and I know my husband is an app developer.
l'application ne marche pas. un bel écran rouge et rien ne passe.
beaucoup trop compliqué pour rien!
It takes forever to open up.
cant sign in. i put my email/password and it verifies that im human but nothing happens, so i tap "login" again and it asks for the same thing, email/password/verify. and nothing happens... now im locked out of my account. what a piece of garbage app
too complicated.. look at moi.. app has the card number
not useful
terrible. I get a message that I cannot connect to the server. I must be in Canada to do so. HELLO! I AM!
completely useless to me... automatically set my favorite IGA store... in Quebec... 2,000kms away... won't allow me to change it and doesn't recognize my IGA store location that is mere blocks from me... I don't need Quebec flyers/prices for shopping!!!
app sucks
scam in advertising
Rewards (coupon) don't work half the time
worst app ever, can't see offers, already add my scene card. i works once. but now says that I need to add my scene card. I tried not working... I hate it. Don't border with this. It's a waste of time!
App doesn't show my location in BC and automatically has my store set to Quebec. Completely useless.
Downloaded it, open the app, it stays a pink screen without anything further
This is the most ridiculous app that I ever used keeps forgetting my password and login information and I end up losing points every time I want to make a purchase not worth having it total bogus
Not very nice. Always having issues with the Province and my email address for Scene+
Keep getting signed out once in a while. Very inconvenient when I'm at the cash register and waisting my time. I keep an screenshot of my card instead and take more steps to find it. It's frustrating to keep signing in.
Cannot access iga stamps record, wont accept scene number. Go figure
When I open the app, it gets stuck on the "What are you shopping for?" screen. I cannot save or exit the screen. Time to delete the app.
not user friendly for online shopping
What's with the new update! Searching for items has become a chore. Missing images, missing products couldn't even find "farine d'amande" in the French interface it kept deleting my apostrophe in the search box. I had to enter the product manually. Some portion of the app is nice but I miss the old way of searching. I'm asking for a certain product I'm getting everything else that includes the ingredient instead of getting the ingredient itself. Disappointing!
Was fine until the recent update made you choose your store.... Bought the items that were downloaded didn't receive any points 👎
it keeps saying that I am offline when I'm connected to wifi or data.
+ 3 more in the clipboard copy
Sentiment summary
71%
Positive (4-5★)
14%
Neutral (3★)
14%
Negative (1-2★)