Review Insights · Google Play
IHG One Rewards: Book Hotels
IHG Mobile · 246,213 ratings · ★ 4.9
4.9
★★★★★
246,213 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"check"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Not being able to do mobile check in sucks in this day. Please add a tablet layout for foldable devices. Foldables are in their seventh generation and need to be supported properly instead of giving us a stretched out app with poor usage of…" - Rove McClain
2
"points"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Tried to book a hotel with points and cash, it said "Sorry were unable to process your request, please try again later, or contact us." It charged me 3 times. It took 2 hours on the phone with cust rep to get refunded over $800, as soon as …" - Josh Rodia
3
"business"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Tried to book a hotel with points and cash, it said "Sorry were unable to process your request, please try again later, or contact us." It charged me 3 times. It took 2 hours on the phone with cust rep to get refunded over $800, as soon as …" - Josh Rodia
4
"work"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Can't remember last time it worked. Won't even let me log in anymore. Even without logging in, search function cannot find any hotels. Useless." - Barrie Robertson
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
some platforms are much cheaper than their website, totally trash!!
Wasn't worth having on my phone.
Can't remember last time it worked. Won't even let me log in anymore. Even without logging in, search function cannot find any hotels. Useless.
Stupid app if I select 2 adults it shows the room, but I add my 6 year old kid it says no room for 3 persons. So I need to book separate room for my 5 year old what logic is this. If I just book 2 adults and go they will ask why didn't you mention kid.
Not being able to do mobile check in sucks in this day. Please add a tablet layout for foldable devices. Foldables are in their seventh generation and need to be supported properly instead of giving us a stretched out app with poor usage of space. Please add Dark Mode support. This has been a feature in Android since version 9.0. We are in version 16 of Android and we still don't have this feature support from you guys. It's unacceptable. No one wants to look at all this blinding white in 2026.
can't use it because it wont except anything I put in the destination section
Tried to book a hotel with points and cash, it said "Sorry were unable to process your request, please try again later, or contact us." It charged me 3 times. It took 2 hours on the phone with cust rep to get refunded over $800, as soon as 7-10 business days. Thanks to this app there goes my vacation.
ihg hotels steal customer deposits. very shady business practices.
slow to load
I'm a diamond member but the app keeps kicking me out and I can't use my finger print to log back in. I use this almost everyday traveling for work. But when I can't Ill will use another motel.
aweful app! Can't believe anyone can use this app. Won't even let me log in.
wow so expensive...but no choice
in map view, you can't see the map
they use dynamic pricing so if you search twice they increase the price by 10%. rip off
needa map feature ...too much trouble check them all
TERRIBLE!!!!! Cannot even log into the app!!! Not a good look for new users!!!! UNINSTALLING!!!!!!!!!!!
what a joke! cancel reservations because they jacked prices up!
There's no option to download PDF (printable version with credit card I used) invoice for business trips. Digital Concierge doesn't work! Download bill after digital checkout also doesn't work (Something went wrong message)
randomly stops working. today I had to reset password. uninstall and reinstall 3 times and the app still will not allow me to log in. now I am stuck waiting 24 hours for IT to sort it out. had zero issue yesterday and I use this app for work, with reservations being made every week. incredible hassle to change password and go thru the Uninstall process all to have no solution. previous solution worked, but now app is unavailable yet again. this is almost weekly at this point.
I have used this app off and on, every time I use it. I understand why I've not been using it. I recommend, skip this one.
The app works half the time to check out and the rewards aren't very good.
can't use points
Was not able to use some or any of my rewards points.If I can't use the points what good are they.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)