Review Insights · Google Play
IHOP®
Dine Brands Global, Inc. · 45,312 ratings · ★ 4.6
4.6
★★★★★
45,312 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
6 negative reviews mention this · 43% of all complaints
★★★★★ "won't work for android online ordering. theres an error that prohibits you from going past putting in your address." - la ly
2
"rewards"
4 negative reviews mention this · 29% of all complaints
★★★★★ "I've tried multiple times over the last SEVERAL visits to access the rewards section of the app. Yet EVERYTIME it says there's an issue and won't let me access the rewards section, DESPITE me being logged in. Tried checking my profile and t…" - Aurora Rowley
3
"place"
3 negative reviews mention this · 21% of all complaints
★★★★★ "At this point just shut the app down. I don't understand how this app is constantly crashing or not working. Repeatedly getting signed out, can't place order, cards getting declined, app crashing, etc./Update 4/26/26 I still cant order any …" - Daaim Watson-Willis
4
"having"
3 negative reviews mention this · 21% of all complaints
★★★★★ "receptionist having long conversations while people are wait in line, when I finally got my order no utensils in the bag." - T V (Mickey)
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the app never works
won't work for android online ordering. theres an error that prohibits you from going past putting in your address.
At this point just shut the app down. I don't understand how this app is constantly crashing or not working. Repeatedly getting signed out, can't place order, cards getting declined, app crashing, etc./Update 4/26/26 I still cant order any food
receptionist having long conversations while people are wait in line, when I finally got my order no utensils in the bag.
have had the app for less than 24hrs because I initially placed the order online and the app won't work. tried to Uninstaller and reinstall to no avail. perhaps I'll keep trying. 4/22/2026 still can't get this app to work so I don't know how it has 4.6 stars.
When I joined nothing was mentioned of points expiring. now when I finally want to take everyone out and use up all my points and get a bunch of free entrees, I find they have all expired.
I've tried multiple times over the last SEVERAL visits to access the rewards section of the app. Yet EVERYTIME it says there's an issue and won't let me access the rewards section, DESPITE me being logged in. Tried checking my profile and the app flat out closes out. FIX YOUR APP, IHOP! I made this review 2 years ago, and I'm still having the issue. FIX YOUR APP, IHOP!
Rewards bug. For a while now rewards can't be retrieved and can't be redeemed.
App crashes every time I try to place a pickup order.
Just a link to the web browser. The "app" constantly refreshes and automatically signed me out and deleted my order 5 times in 10 minutes, even with gigabit internet connection, also buffers and deletes your order immediately after placing the order.
The app rarely works and has lots of bugs.
the rewards never load to be able to use them . what's the point of having a program when you can't access it
I use the app to place an order, I had Rewards to use and my rewards was taking but no order was placed. It just stopped working after taking the rewards.
I'm never able to add my receipt to the app
Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
8%
Negative (1-2★)