Review Insights · Google Play
IKEA
Inter IKEA Systems B.V · 248,066 ratings · ★ 4.7
4.7
★★★★★
248,066 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"ikea"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Seperate app language from app location. If I want to use Ikea for Lithuania, I don't need to learn Lithuanian to use the ikea app. It is insane that I can't pick English while using another country's location." - James
2
"login"
8 negative reviews mention this · 14% of all complaints
★★★★★ "For years I used to be able to login with my email address but suddenly IKEA says it isn't a valid email even though they use it to send me marketing." - Andy Swales
3
"product"
6 negative reviews mention this · 10% of all complaints
★★★★★ "false marketing, showing ads of different products and when coming to the app shows different product, completely scam and fraud app" - Ashutosh Gupta
4
"store"
6 negative reviews mention this · 10% of all complaints
★★★★★ "I ordered MÖRKRÄDD(89kr) but the item I got was LEDFYR(49kr) - I tried to call the store but no one answered my call. I was about to return it but I needed to pay for the shipping again. What? Its not my fault in the first place. I'm not go…" - Irene Torres
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
"new design" only to get your personal information. insta uninstall
false marketing, showing ads of different products and when coming to the app shows different product, completely scam and fraud app
It stops working, and I can't use my shopping cart. And I can't add anything which sucks when you're trying to pick out furniture.
not opening at all
this app doesn't work on android I guess im sitting next to my girlfriend who has an iPhone and is on the app and when I try on my android it just doesn't want to work lol
For years I used to be able to login with my email address but suddenly IKEA says it isn't a valid email even though they use it to send me marketing.
Pain to use, frequently wrong stock information and puts things in wrong cart with no way to resolve other than to start over!
don't log me out at random. I was in front of the queue looking for my family card and the app logged me out for no reason. why? all these people waiting for me
Lackluster, unable to change language in different regions. Make it easier to use for non-native speakers in other countries. #translations
quality is not great most product not available
Completely useless. In order to access any of the design tools, you need to log in. This login goes into an infinite loop. You get a one-time passcode, it accepts, and then it asks if you want to log in. The process repeats. I bet the design tools are great, but the login is literally turning customers away.
No matter how often I log in (which works on the website), either with password or one-time code, I am being redirected to the login site and I cannot use my account. The app is a joke.
For a world famous company, they really have a poor app. it's not user-friendly at all. Also, assortment is an issue.
noch nie eine derart schlecht programmierte app gesehen
no customer service function
can't get past the privacy settings
blocking VPNs screams "we want to abuse your privacy"
bad
I have scanned and added every product I liked, but all vanished, they don't even have scan history, then how I am supposed to find those products I have scanned, now I am less interested in finding again and buy your products
The app is very bad! It is almost impossible to plan anything!
Sucks
not able to use the app, when opening it , showing error , please help me to get rid of it?
the app sucks online's better
Worst App ever. Unable to log in without a code but when you go to your email and then back to the app you have to start over. Impossible to log on and when I asked in the new store I was told I need 2 phones or a phone and a tablet or it will keep resetting.... unable to use my birthday gift from Ikea unless I can get on the app they told me...
tried to login from sweden and it asks for my email and keeps me trying to create new family account.
I found that ikea has best things so I downloaded but they're not offering any product to my city .. which is very disappointed 😞 😥 ..
Fraud
Lists disappeared from the app
stop making it so i have to spend 40 dollars before i can ship it
toThe same product is available elsewhere for around ₹10,000, whereas it is priced at ₹30,000 here, which seems significantly higher. Pricing products too high initially may impact the sustainability of your online business. It is important to focus on attracting customers and building trust, as money is earned through consistent effort and value.”o expensive
Refund not processed even after a month of follow up.
pickup and delivery charges 200 each? no thanks, I'm never ordering from you guys again
forced bloatware
poor
okrutnie nieintuicyjna aplikacja, dostępność produktów zmienia się jak w kalejdoskopie, przeklikanie zmiany sposobu dostawy graniczy z cudem i zajmuje 5 minut żeby w ogóle znaleźć taką opcję. domyślnie wybiera się odbiór osobisty w sklepie lub droga dostawa kurierem. ok, jak już znajdziecie tą opcję i chcecie dodać coś do koszyka okazuje się, że dostawa do paczkomatu jest jednak niedostępna. nigdzie nie wyświetla się, że ten czy ten produkt jest za duży - po prostu ta opcja znika. TRAGEDIA
Overpriced / Bad Presentation / Data privacy issue
This is a horrible store they never give me anything I ordered 😡😡😡😡 and I already paid for it. then the employees are so rude especially the blonde chick 🤬🤬😡😡😡😡😤 DON'T EVER GO THERE!!!!!
very bad
Scanned several items while in store to review later and nothing was saved.
商品検索はできない
I'm suddenly logged in as the wrong person...
I reinstalled app on Moto g35 5g (UK) after having had no previous problems last time the app was on the same phone. This time I can't get to login at all. Been on IKEA chat who've said uninstall, reinstall, clear cache etc and no joy. Can log in on webpage but was in IKEA and app didn't load at all. Anyone else had this?
ikea service is less than 1 star according to me experience regarding describing things exaggerating too much when it comes to return then they finding excuses for not returning...
Forget my pass, trying to login. Any activity requires confirmation with code from email. Which I never receive! not in spam, nor anywhere. I thought it's just for confirmation, and tried to create new acc. same problem happen. Your email service does not work!
Useless. I'm in the store trying to scan items, but it keeps dumping me on a page where I have to select a store and then tells me there are no stores.
My phone has crashed twice months apart when I opened the IKEA app in IKEA - it's never done it another time
slow and nonresponsive. Useless like the staff. App didn't complete payment yet Google wallet showed confirmed. Couldn't get receipt and had to wait forever and 2 staff to complete the transaction. you're better off going to Kmart. Ikea get some staff that put serving customers over chatting with other staff
3rd class process hai login ki
Seperate app language from app location. If I want to use Ikea for Lithuania, I don't need to learn Lithuanian to use the ikea app. It is insane that I can't pick English while using another country's location.
Constant errors, unintuitive, feels like a chore to use it.
+ 9 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)