Review Insights · Google Play
Il Fornaio
Thanx · 54 ratings · ★ 3.2
3.2
★★★★★
54 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"keeps"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Keeps crashing" - A Google user
2
"crashing"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Keeps crashing" - A Google user
3
"keeps crashing"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Keeps crashing" - A Google user
4
"crashes"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Crashes every time I dare to click on Begin Your Journey on Passporto. You guys need an immediate bug fix update on this app. Moto Z Play. I should NOT be seeing "Il Fornaio has stopped. Close App, Send Feedback." when i click on Begin Your…" - Travis Aeris
5
"fornaio"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Crashes every time I dare to click on Begin Your Journey on Passporto. You guys need an immediate bug fix update on this app. Moto Z Play. I should NOT be seeing "Il Fornaio has stopped. Close App, Send Feedback." when i click on Begin Your…" - Travis Aeris
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can't login anymore with Facebook.
Love the restaurant don't like the app. When I try to add a caller to the current call (Samsung Galaxy S7) this application launches instead. There are other occasions when this application launches without me activating it. I go to the restaurant often enough to say this app is a nuisance and I will probably delete it and use the website. PLEASE fix this application
I love my experiences at the IL Fornaio restaurants, however I have a very different opinion about this app. It hasn't worked properly in months, and I even uninstalled and reinstalled it. I can't make reservations on the app any longer and it hasn't uploaded my receipts for the last 6 months. PLEASE fix this app!!
never works
App updated yesterday Sill same issues. Does not show 2018 activity
The updated app crashes often and randomly. Very bad way to roll out their
new program. Black eye for Il Fornaio!
new program. Black eye for Il Fornaio!
Keeps crashing
Keeps crashing. Bugs bugs bugs.
Keeps crashing. App needs to be tested before being released.
Keeps crashing.
Where are my rewards? Last three dinners ? muussing
Just downloaded the latest update. Crashes every single time I try to look
at my activity to see if I've been credited for recent visits. Logged out
and logged in, restarted the app, nothing helps.
at my activity to see if I've been credited for recent visits. Logged out
and logged in, restarted the app, nothing helps.
Crashes every time I dare to click on Begin Your Journey on Passporto. You guys need an immediate bug fix update on this app. Moto Z Play. I should NOT be seeing "Il Fornaio has stopped. Close App, Send Feedback." when i click on Begin Your Journey on the Il Fornaio app on my Moto Z Play smartphone. I need this fixed so I can claim the stamp or whatever it's called for ordering from the Passporto menu.
Sentiment summary
50%
Positive (4-5★)
9%
Neutral (3★)
41%
Negative (1-2★)