Review Insights · Google Play
IMO Car Wash UK
Eagle Eye Solutions Ltd. · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 79 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"wash"
21 negative reviews mention this · 27% of all complaints
★★★★★ "This app is absolutely 💩 It's supposed to speed up the process yet I'm stuck sitting in the vacuum bay waiting for it to process my order for the last 20mins. Absolute waste of time, will be using local hand wash companies instead." - Dean McMullen
2
"account"
11 negative reviews mention this · 14% of all complaints
★★★★★ "thought the whole point of pre-paying was supposed to speed things up. it takes about 30 minutes for your order to appear on your account and you can't proceed without the QR code. awful clunky app." - tom j
3
"useless"
8 negative reviews mention this · 10% of all complaints
★★★★★ "cannot reset password and therefore rendered useless." - Vishal Agarwal
4
"washes"
8 negative reviews mention this · 10% of all complaints
★★★★★ "The ap no longer works properly. I have previously purchased washes with no issue. The last wash I have purchased does not appear in my wallet and I can't send them an email through the app because I disabled the cookies. I want my money ba…" - Leisha Malcolm
📋 All 79 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
cannot reset password and therefore rendered useless.
Thoroughly unreliable - can take hours (or longer) for purchases to show up.
thought the whole point of pre-paying was supposed to speed things up. it takes about 30 minutes for your order to appear on your account and you can't proceed without the QR code. awful clunky app.
Won't allow me to change location as I've now moved. very frustrating
terrible app, tried to create an account with IMO just failed over and over. you can't contact anybody. clearly they don't want the money
Just would not allow sign up. Even with all permissions allowed.
This app is absolutely 💩 It's supposed to speed up the process yet I'm stuck sitting in the vacuum bay waiting for it to process my order for the last 20mins. Absolute waste of time, will be using local hand wash companies instead.
awful, cant sign up. Just doesn't let you submit your details ...... Grrrrrrr
I'm logged in and it tells me I need to set an account, even all is set. Unable to buy wash through the app. Uninstalled
I am unable to contact customer care through the app. I have a number of queries. I have repeatedly completed the form but it will not send.
Hopeless. Reports "connection failed" when all other apps are working fine. Can't get beyond landing screen.
Paid for a car wash through app and never appeared... attendant was confused. ended up having to pay again.
Can't login to my account - says this device has been previously registered. All I did was logout and now I can't log back in again!
horrible app
Complete Hi I visited Your IMO on Lichfield Road Wednesfield I notice the guy did not use the alloy spray only The body car wash form I ask him and started going all crazy and metal behaviour I want thew car wash And want back around And took a photo of the boad and pointed it out He started going all religious 🤪 crazy behaviour I said to him I contacted your people IMO about you behaviour I quickly press record on my phone as he was becoming dangerous to the pubic He came over to
Paid for 3 car washes as part of a bundle, waiting by the car wash for the washes to show in my wallet on the app, still not there. Went shopping and looked for the washes to appear, still not there. Went home without getting my car washed
Purchased over the app and usedat least 4 single wahses but the stil have only 1 point? What a scam!
i bought a triple wash sat 14th Feb , still not added to my wallet and i have emailed EMO 3 time and had no reply , i still have a dirty car and i am a very unhappy customer , can u add my wash or give me refund ????
my car was damaged during wash.and they refused to pay for repsirs .forcing me to use my own insurance and they would not cover my excess of £450. so beware.
bugs need fixing can't even log into my account 😒
App does not work. Don't waste time trying to make it work. It does not allow me to register at all..
can't log in cant reset password
Cannot complete accounts
Worst app I've ever seen, very expensive as well
IMO car wash in Washington Tyne and Wear. staff always asking for cash in hand for supposed extras! wheel wash etc. Just want to use the wash not fill someone's pockets!
IMO currently have an offer that I was going to go for... If only I could change my base location. But the app won't let me change to my desired location. I can change it, just not to where I want to. I can't imagine this is a desired feature. Sorry IMO fix the app or you won't get my coin!
Wash vouchers have a short expiry time. Better to stick with paying by card each time.
Avoid making online orders. If you buy a package of car washes, some of them automatically disappear. For a refund - forget it. This app is a scam.
cant create an account ,tried many times
misleading ads
Do not use it is a con You only get points if you buy one at a time maybe!!!!!
Not great. Filled in my information, and it wouldn't keep the data. Several special offers vouchers, all for a car wash 500 miles from where I live. Tried several times to get it recognise my actual address, but no success. Really can't see any value in using this app with these issues.
Wasted a part of my life trying to log in. Anything that wastes your life is scrap.
app not working, says connection fail no matter what you do
ask me updated account but do not let save or showings what's wrong so app completely useless as stuck in o update settings....
no reply to messages after an issue with the app
Keeps asking me to review within seconds of downloading the app. Here have 1 star.
A complete scam! They're more than happy to take your money instantly but 3 days later I'm still waiting for my carwash credit to appear in my wallet. This isn't even the first time this has happened either (I never should have given them a second chance). After giving up waiting the first time it took them 2 weeks to refund me.
the app',, doesn't allow you to change your car number plate. also the loyalty card doesn't update, knowing I have had over 6 washes.
I keep getting offers and discount codes but when I claim I have to subscribe like I'm a monthly business user.
Useless App. Waste of my time trying.
horrific app wont even open after install
Useless..... Can't even sign up
I have stopped using this car wash forever! I have used the car wash every Saturday since February, including subscribing to their prepaid service. my washes have never registered, nor have I received a free wash. at my last wash, the service was not good enough. They appied the pre-wash and washed it off after 20 seconds and wasn't even looking at my car when using the brush. Do not feel like I received a good enough service, so I have found somewhere else
can't even complete the sign up, option is just greyed out. uninstalled, waste of time.
The app won't even load. Stuck on the opening screen.
App is rubbish. Just purchased a Ultra HD wash. Can not find it anywhere on the app? I have email confirmation it's paid for. Very disappointed and annoyed.
Absolutely useless This app is a complete waste of time. You can’t even create an account-no matter what details you enter, the “register” button stays grayed out and unusable. If an app can’t handle something as basic as signing up, what’s the point of it existing? Don’t bother downloading.
Worst app I've ever used
The app won't even load just stuck on the opening screen. Worked when I used it a few weeks ago so I'm guessing a new update caused this but when it did work I couldn't add car washes I bought at the petrol station to the app anyway.
+ 29 more in the clipboard copy
Sentiment summary
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Positive (4-5★)
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Neutral (3★)
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Negative (1-2★)