Review Insights · Google Play
Imou Life
Huacheng Network (hk) Technology Limited · 321,412 ratings · ★ 4.3
4.3
★★★★★
321,412 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
4 negative reviews mention this · 21% of all complaints
★★★★★ "very bad experience with this update" - Kamran Hussain
2
"camera"
4 negative reviews mention this · 21% of all complaints
★★★★★ "worst cctv camera" - lakpa Csherpa
3
"video"
3 negative reviews mention this · 16% of all complaints
★★★★★ "video push bahut hota hai" - Pal Pradeep
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
They've added a 30 minute daily limit for downloading recordings LOCALLY!!!
very bad experience with this update
worst cctv camera
After the recent update the camera demands the password! Why this nonsense? Especially , if device' login was verified. Why all of this nonsense?? 😠😠😠30.04Now device is offline and whatever I do it's still offline!!
App is giving error message "Network not available"
Recorded videos are not playing.
Ok for regular live view. But download your videos from SD CARD, even with same network having daily limit on free plan. also it easily getting error while download, no resume, you will have to download again if it failed. and then the daily limit cap will be reached very fast. And they required you to subscribe to a plan for the limit to be lifted. But still easily getting failed to download, super slow. the app UI is rather complicated, and hard to navigate. very poor quality software an
I have two imou outdoor cameras. One is 4 mp and other 5 mp resolution. After latest firmware update,the new 5 mp camera stopped working.
3rd class app
worst app and device recording video and audio delay, video not clear
NO CUSTOM AUDIO FILE ALARM? IT'S ONLY HAVE OPTION TO RECORD VOICE. AND IT'S DEFAULT ALARM IS FREAKING BAD, ALL I WANT IS USING MY CUSTOM ALARM TONE AND YOU CANT DO IT. BAD APP, BAD BRAND
lost everything on the app showing live on PC offline intact all records are lost now and this cannot be recovered anyhow. dont waste time and money
It has multiple menus in different places. I'm contanstly struggling to remember th path to the needed setting. Battery life is shown only as max % during the day, no graphics.
This App/Camera can not be used in emergecy because the Account information of user keeps expiring.
after update, there is no search cctv button at upper right corner.
downloading from local storage (sd card) is insanely difficult
works sometimes
video push bahut hota hai
kindly show the screenshots when captured but video isn't available or shown, Atleast screenshot should be displayed as large when we are scrolling through so that we can find the proper clip
Sentiment summary
82%
Positive (4-5★)
5%
Neutral (3★)
12%
Negative (1-2★)