Review Insights · Google Play
IMVU: Social Chat & Avatar app
IMVU, Inc. · 701,397 ratings · ★ 4.5
4.5
★★★★★
701,397 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"imvu"
7 negative reviews mention this · 20% of all complaints
★★★★★ "The ads are unbearable. Every time I enter a room, a freaking ad plays! I'm not buying VIP just to stop the ads. IMVU was better back in the day. Better 18+ rooms (didn't require AP) and no excessive ads. Rooms barely or never load due to t…" - Micah Williams
2
"update"
6 negative reviews mention this · 17% of all complaints
★★★★★ "it's take to long to open the game and the update is horrible" - lola lunna
3
"game"
5 negative reviews mention this · 14% of all complaints
★★★★★ "it's take to long to open the game and the update is horrible" - lola lunna
4
"room"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The ads are unbearable. Every time I enter a room, a freaking ad plays! I'm not buying VIP just to stop the ads. IMVU was better back in the day. Better 18+ rooms (didn't require AP) and no excessive ads. Rooms barely or never load due to t…" - Micah Williams
5
"something"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Can't receive the free room reward. I tried claiming it, see inventory, nothing's there. Even those other rewards not in my inventory. idk if it's bug or something" - Miss Lin
6
"money"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I purchased about 89,000 in coins. Imvu took the money out my bank account and never gave me the coins, Even when I sent them screenshots of my chat with the bank as well as the successful purchases with no coins. beware of these scam artis…" - Janeka Love
7
"account"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I purchased about 89,000 in coins. Imvu took the money out my bank account and never gave me the coins, Even when I sent them screenshots of my chat with the bank as well as the successful purchases with no coins. beware of these scam artis…" - Janeka Love
8
"into"
4 negative reviews mention this · 11% of all complaints
★★★★★ "yes I am having trouble, logging into the main website." - Katie Tipton
9
"delete"
4 negative reviews mention this · 11% of all complaints
★★★★★ "It seems that my messages were automatically deleted, and now they are all gone. Can it be recovered?" - R
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I purchased about 89,000 in coins. Imvu took the money out my bank account and never gave me the coins, Even when I sent them screenshots of my chat with the bank as well as the successful purchases with no coins. beware of these scam artists
we need greeter program back
i have already did chat with customer care support and i didn't get any response from there and they didn't solved my problem this is the reason why i am not using imvu nowadays because you guys are now forcing to people to buy credits instead of giving free credits i was a active users before but after imvu made daily limit i really don't like to go on imvu you should think about this otherwise not all people are rich to buy credits and normal users don't have much real money to buy
yes I am having trouble, logging into the main website.
Credit wall offers are scams, they don't work half the time and just want to put trackers on your device to get your information. I have 12 convos just from IMVU notifis all from different official bots. I also have multiple clothing items that appear broken after purchase, I've reported them as broken and nothing has been fixed. The ads have gotten awful, they will play when loading into a room and often lead to loading failures. It's almost impossible getting into a room now.
It seems that my messages were automatically deleted, and now they are all gone. Can it be recovered?
Still at a 1 star for bad policies. But have you guys finally taken down AP clothing restrictions in regular rooms? It's seriously harming the usual rooms i host, and its hugely bothersome and useless.
why won't this app allow me to delete my posts... I carry out the action but then once I return to my page they reappear 🤦🏾♂️on top of that,this app is deleting my personal messages like what gives🤔 Every time there's an update something else stops working**UPDATE** That didn't work!!!
the more you fix this app, the worse it get the still avatars that move always reset in the dressing room
Cannot purchase anything too buggy
soo slow
too pricey.
updated; first one wanna thank the Dev and team for looking into my issue and fix it for, but sorry im lowering my rating because now when I delete a post it shows up please fix
every time imvu do new update it's getting worse please fix my account after recent updates I try to delete some of my post from my feed and it's not deleting no matter how many times I try it's frustrating please fix also inventory do not load do something thy told me to delete the app download again now it's gets more worse not inventory loading no avi loading it's taking time like 10 min to late
keeps saying having technical difficulties please try again later and it keeps saying it and still doing the same thing after I did what you sent me to do, I had gave 5 stars until now still doing it
the new update made the application very slow
This new update is terrible. I've been playing this for years, here are the things I'm going to complain about. The blush does not show up on the skin no more since the last update. I would like a color wheel of skin tones to match the heads. for example I would like to pick a head that matches any skin tone that I pick. This update everything that I searched does not show up no more.
they can do better I've dealt with alot of stuff on imvu and I'm tired of it.take it off the shelf put a better version of imvu make it different
why I keep crashing
pretty cool app, was fun, was free . I deleted the app due to not using it often, tried to log back in after a couple months to find out my account was banned for no reason. meh.. deleting it again for good
trash
Server error on a basic sign up. Please test your application before you ship it to the public.
I used to be very active on this game.. After 5 years, I wanted to return and continue to play but that's when I realized that this game was so cool until this new update.. The forced ads are the only thing that keeps this app from being a 5 star review..i don't think I'll return until it's fixed.. i dont want to be forced to buy VIP especially if the ads continue to pop up.. :( the game is now ruined, RIP IMVU 2024. i will not be returning because you continue to FORCE others to buy VIP.✌🏻
this game was fun one time now this game is stupid you can't have fun no more you got to be VIP to have fun you're so stupid 👎👎👎
I genuinely can't think of any way you could make this worse
👎🤬
The ads are unbearable. Every time I enter a room, a freaking ad plays! I'm not buying VIP just to stop the ads. IMVU was better back in the day. Better 18+ rooms (didn't require AP) and no excessive ads. Rooms barely or never load due to these ads. Edit: Once again, I must have Google Play installed in order to play IMVU.
it's take to long to open the game and the update is horrible
Can't receive the free room reward. I tried claiming it, see inventory, nothing's there. Even those other rewards not in my inventory. idk if it's bug or something
Has constant network errors
I akways love the styling competition of this game, but recently I can't access a lot of my accessories from there. in my wardrobe, they're available just fine. please fix it.
I needed to edit because why is it when i try to gift/buy stuff to my friends I need to have credits like I got it to buy some stuff for myself but credits as in to gift, this is a problem for me since very long time and now like why can't I use my own credits I use to buy stuff for myself, plus I need to buy real money for everything like hello? but this is still a good game but just please change this I'm begging thank you for reading
I Used To Like & Love Being On There & Loved DJing As Well As Being A Developer Until Something Happened To My Account After Investing So Much Money Into My Account After Being On There Several Years & Became A Developer After I Joined Except I Will Not Ever So It Again So It Can Or Will Be Taken Over Again.
my pictures won't delete when I click delete
I did find a few nice people but most of them are creeps or weirdos
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)