Review Insights · Google Play
Informed Delivery® Mobile
United States Postal Service® · 471 ratings · ★ 3.7
3.7
★★★★★
471 ratings
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Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"mail"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Works OK for letter mail but every time I want to check on a package it says the details are unavailable and to try again. Trying again has the same results and package tracking is why I need the app." - Jeff Murphy
2
"email"
8 negative reviews mention this · 18% of all complaints
★★★★★ "it's blank and doesn't tell me anything about my mail or packages. it says zero and I am set up for informed delivery and I do get emails from the USPS but sometimes it goes 6 weeks without sending me the email so I hoped to use this app bu…" - Judy Beil
3
"work"
7 negative reviews mention this · 16% of all complaints
★★★★★ "it don't work every time I try to log in it keeps sending me the code and making me try again and then it log me out again" - Jamila Burnett
4
"useless"
7 negative reviews mention this · 16% of all complaints
★★★★★ "can't get into app! 2-step verification is the issue! MFA will not send to phone number, not enough time to enter by email. Hands are deformed because of severe Rheumatoid arthritis. app is useless. used to work fine without MFA" - Eileen A. Vlasick
5
"login"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Annoying Web Login. Please add your own web URLs to the supported web addresses list of this app, so that everytime a link is sent by your email to the default web browser automatically opens this Informed Delivery Mobile app. Very annoying…" - Toufue Chang
6
"every"
5 negative reviews mention this · 11% of all complaints
★★★★★ "it don't work every time I try to log in it keeps sending me the code and making me try again and then it log me out again" - Jamila Burnett
7
"doesn"
5 negative reviews mention this · 11% of all complaints
★★★★★ "it's blank and doesn't tell me anything about my mail or packages. it says zero and I am set up for informed delivery and I do get emails from the USPS but sometimes it goes 6 weeks without sending me the email so I hoped to use this app bu…" - Judy Beil
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
it don't work every time I try to log in it keeps sending me the code and making me try again and then it log me out again
Works OK for letter mail but every time I want to check on a package it says the details are unavailable and to try again. Trying again has the same results and package tracking is why I need the app.
keeps crashing
it's blank and doesn't tell me anything about my mail or packages. it says zero and I am set up for informed delivery and I do get emails from the USPS but sometimes it goes 6 weeks without sending me the email so I hoped to use this app but it's not even recognizing that I have this service.
keep crashing have to keep logging in over and over fixit!!
can't get into app! 2-step verification is the issue! MFA will not send to phone number, not enough time to enter by email. Hands are deformed because of severe Rheumatoid arthritis. app is useless. used to work fine without MFA
Biometrics never work. always forces you to log in manually which takes forever. The prompt for your thumb comes up, it reads it, and doesn't do anything afterwards.
It seems like I'd tried this app before, but I don't see a previous review. It's not completing the login. I enter the code for the MFA and then it spins forever, never logging in. The need to make me login through the website really defeats the purpose of an app. And the website has the same issue as AARP does: too many redirects. My PC can deal with that. But my tablet can't. The app would run a lot more smoothly if we just login to the app and see app info. Cut the BS of opening my browser.
Had this for past 8 months. STILL CANNOT LOG IN and I've never used app or online versions. Have contacted cust serv at least once per month. They just say reinstall, empty cache or tell me I'm entering the pw wrong. At least email notifications work. It's no wonder the USPS will soon be non-existent. Worst support, cust service, and service all-around. Some of the reps should think about changing careers!
I was happy with this app but now it will not let me login into
Have not received any notifications of mail arriving or delivered since installing the app earlier this week. I thought the app would be better than checking my email but it is not. My app notifications are on so I know this is not the issue.
won't let me log in. constantly crashing before it loads.
It used to be usable. However, since they implemented 2FA, they ask for a code to my text. When I go to the status roller shade to get my code, the app, having lost focus, closes the browser window, which prevents the input of the 2FA code.
After having this app for a couple of weeks. Using biometric login, I am now in an endless login loop! I have called for technical support! DID NOT GET HELPED
Can't even make an account
it is to finicky just go to the website.
awful. I can't authenticate my email, since the app resets when I move to my email. absolute garbage.
the app resets when I go to the email app to retrieve security codes, then they're no good, the app screen resets. Start over, waste of time.
App Auto logged me out and won't let me log back in no matter how many times I try to log back in it just takes me back to login screen
Terrible
Error message after error message. Useless garbage app.
biometrics is useless, have to keep signing in with both user name and password again if you log out of the app...
Address ineligible??? My HOME address? Isn't that 100% the point of this app? To see whenail is coming to your home? Completely useless app.
Im trying to pay my PO box fee, it should be easy but that not the case.
Can't install on my Google Pixel 8
Terrible way too much security just to see what coming to my house Mailbox what a joke
will not allow uninstall!!
Useless app, not even able to report missing mail
doesnt work
did not work
It doesn't work.
it doesn't let me know when I am getting mail. it's been letting me know about the packages so far.
hands down one of the worst apps on Google! Not only does it never verify who you are, but it also makes it impossible for you to open up an account! Horrible app, just like the service.
I was supposed to receive my package on the 28th is now the 30th it says package has been delivered but the package was not delivered check the tracking number and alls it says is the system's down
trying to get setup where I know what is coming in mail! horrible experience and excuse
half the time cannot log in. doesnt show most of my mail anymore too
Absolutely useless! Just an app to gather your personal information! Shows ZERO information for my address every single day and I cannot find an option to delete my account.
give you guys the most honest and detailed review that I can when I first started the app it was very easy to use and I genuinely liked it. The issue started arising when my mail went missing and I tried to contact them I got no response I moved n try to make a different account got stuck in an enrollment loop which has been an issue for the last 5 years and now my original account has been disabled for no reason. it's honestly better to waste your stress with just checking your mail manually
I tried to sign up for informed delivery but the app was hard to navigate
app refused to install several times.. i changed my address permanently march 6 and you said the temporary forward expired.. this supposed to be awful and make u wana use someonelse?
Annoying Web Login. Please add your own web URLs to the supported web addresses list of this app, so that everytime a link is sent by your email to the default web browser automatically opens this Informed Delivery Mobile app. Very annoying that I have to logging on the default web browser with authentication everytime your email sends me to the web browser. Thank you.
MFA authentication makes it impossible to sign in using only phone. Instructed to check email for the code but when you return to the usps app, it refreshes and you can't enter the code. I have to check my email on a different device keeping the usps app open. to authenticate.
biometric login never works. it "accepts" my fingerprint and doesn't advance. just sits at the login screen. have to use password login every single time.
suck, it wong show me a proof of delivery photo
it ask if you want notification 2 times every time you sign in and only shows half the mail you get. almost completely useless
Sentiment summary
66%
Positive (4-5★)
6%
Neutral (3★)
28%
Negative (1-2★)