Review Insights · Google Play
Ink Cards
Sincerely · 20,596 ratings · ★ 4.8
4.8
★★★★★
20,596 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
11 negative reviews mention this · 48% of all complaints
★★★★★ "lost my free card. go figure. the worst app ever. don't waste your time" - Maria M Cardenas
2
"service"
7 negative reviews mention this · 30% of all complaints
★★★★★ "I've asked for reprints 3 times after not receiving the cards I purchased. Each time, AI said a supervisor will contact me within 24 hrs. I asked for the number for costumer service and AI said there is no number for costumer service. I pla…" - my name
3
"ordered"
6 negative reviews mention this · 26% of all complaints
★★★★★ "I have ordered two Christmas cards and they're both the same Christmas card and as of now and they still have not been delivered" - Phoenix Ortiz
4
"cards"
5 negative reviews mention this · 22% of all complaints
★★★★★ "I have ordered two Christmas cards and they're both the same Christmas card and as of now and they still have not been delivered" - Phoenix Ortiz
5
"order"
5 negative reviews mention this · 22% of all complaints
★★★★★ "I have ordered two Christmas cards and they're both the same Christmas card and as of now and they still have not been delivered" - Phoenix Ortiz
6
"shipping"
4 negative reviews mention this · 17% of all complaints
★★★★★ "The worst shipping experience ever! Not interested in making any more purchases" - Ann Watler
7
"received"
4 negative reviews mention this · 17% of all complaints
★★★★★ "several cards/gifts never arrived, service is abysmal. I ordered a condolence card for a friend and a $50 gift. it never arrived. I had to ask multiple times to get a human to reach out to me. this supposed human then emailed me with instru…" - EG R
8
"having"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Yes they have great choices but waiting over 2 weeks and then not having it in time was definitely not 5 star worthy. Can't get any information except it was sent out...." - Hannah Tyler
9
"times"
3 negative reviews mention this · 13% of all complaints
★★★★★ "I've asked for reprints 3 times after not receiving the cards I purchased. Each time, AI said a supervisor will contact me within 24 hrs. I asked for the number for costumer service and AI said there is no number for costumer service. I pla…" - my name
10
"customer"
3 negative reviews mention this · 13% of all complaints
★★★★★ "usually I love this app But right now I'm having trouble Checking out my Order and need Customer Service Help" - Cari Jester
11
"customer service"
3 negative reviews mention this · 13% of all complaints
★★★★★ "usually I love this app But right now I'm having trouble Checking out my Order and need Customer Service Help" - Cari Jester
12
"mail"
3 negative reviews mention this · 13% of all complaints
★★★★★ "would not let me log on to my account and said would send an email it never did." - 1Love Orosco
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
lost my free card. go figure. the worst app ever. don't waste your time
I have ordered two Christmas cards and they're both the same Christmas card and as of now and they still have not been delivered
The worst shipping experience ever! Not interested in making any more purchases
I've asked for reprints 3 times after not receiving the cards I purchased. Each time, AI said a supervisor will contact me within 24 hrs. I asked for the number for costumer service and AI said there is no number for costumer service. I placed my order on November 17th and they were to come November 22nd. its now December 2nd
used it for years. I think it stopped working 😔
usually I love this app But right now I'm having trouble Checking out my Order and need Customer Service Help
I got my card in the mail and my photo on the card is like melting not cool
several cards/gifts never arrived, service is abysmal. I ordered a condolence card for a friend and a $50 gift. it never arrived. I had to ask multiple times to get a human to reach out to me. this supposed human then emailed me with instructions on how to use the printout in the card THAT NEVER ARRIVED. then I checked on other cards sent this year and only ONE had arrived. I only received a refund after threatening to file complaints with my credit card and better business bureau
I ordered a birthday card for my niece & it never arrived so I cancelled the order. Very disappointed since the other card I had ordered arrived
I never got the card! The address is correct. Terrible company. Update: In response to their reply, as of 7-3-25 (today), I haven't received the redone card in the mail, and I can't reach a live person! This is a scam! Please don't pay them. As for the money I spent on shipping, you guys keep it, you need it more than I do, obviously.
they offer a free card to get you in the door that never arrives. seems like an unethical business practice
Never got Mother's day gift. ordered on May 4th and got the run around on shipping from AI not actual customer service! Had to wait until 5/19 to request a refund! Will never use again! Thanks for ruining a mother's day gift! ***UPDATE*** i was going to return the gift card if it showed up because I requested a refund and got it. But it never showed up in the mail so It's obvious they never mailed and lied about the entire shipping process!***
Never received product
I ordered a card for my mom, and it said it would be here May 12, which was one day late and I was fine with that. ever since then I have never got my card yet to this day I've been waiting every day for it so I spend my money on something I never got so everyone please be careful.
absolutely horrid customer service. They messed up my order and I have no way of getting into contact with then except their chatbot
Order 2 weeks before the holiday and it never came
The pic printed on the card is a horrible quality. you can get better pic cards from walmart.
Yes they have great choices but waiting over 2 weeks and then not having it in time was definitely not 5 star worthy. Can't get any information except it was sent out....
would not let me log on to my account and said would send an email it never did.
share to much info about a person. dislike extremely
The service is great, but the app is terrible. There is no way to zoom in on the card to check for typos and the some text colors are poorly chosen. It takes three times as long to create when constantly having to take screen shots so I can actually read what I am typing. When double checking the recipients on my guest list, it has light gray words on a white background. 🙄 Phone screens are too tiny to not offer zoom or design your app for readability.
They delete your creations before you can get them paid.
I've used this app for years but they now use the United States postal service and this I can no longer see when cards are received. shipping therefore takes a very long time. update June 2025: I used to love ink cards but now my orders never arrived on time. I ordered Father's Day cards June 6th and they didn't arrive. I will be looking for a new service for cards.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)