Review Insights · Google Play
Instamart: Groceries & more
SwiggyInstamart · 1,583,214 ratings · ★ 4.7
4.7
★★★★★
1,583,214 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"delivery"
8 negative reviews mention this · 30% of all complaints
★★★★★ "“The app promises fast delivery, but I had to wait for a very long time. Not satisfied at all.”Very disappointing experience. Payment was completed online, but the order was delayed for a long time and the service showed ‘temporarily unavai…" - SUJAL VERASIYA
2
"service"
7 negative reviews mention this · 26% of all complaints
★★★★★ "“The app promises fast delivery, but I had to wait for a very long time. Not satisfied at all.”Very disappointing experience. Payment was completed online, but the order was delayed for a long time and the service showed ‘temporarily unavai…" - SUJAL VERASIYA
3
"order"
4 negative reviews mention this · 15% of all complaints
★★★★★ "extremely poor management. can't eve. return order you do by mistake" - Black Goku
4
"refund"
3 negative reviews mention this · 11% of all complaints
★★★★★ "no customer support is available and they will not give your refund . froud aap .😡😡" - sapna sharma
5
"payment"
3 negative reviews mention this · 11% of all complaints
★★★★★ "“The app promises fast delivery, but I had to wait for a very long time. Not satisfied at all.”Very disappointing experience. Payment was completed online, but the order was delayed for a long time and the service showed ‘temporarily unavai…" - SUJAL VERASIYA
6
"deliver"
3 negative reviews mention this · 11% of all complaints
★★★★★ "“The app promises fast delivery, but I had to wait for a very long time. Not satisfied at all.”Very disappointing experience. Payment was completed online, but the order was delayed for a long time and the service showed ‘temporarily unavai…" - SUJAL VERASIYA
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
no customer support is available and they will not give your refund . froud aap .😡😡
no return or refund policy on damaged received products..
worst quality vegetables and fruits and charge very high price 😡
extremely poor management. can't eve. return order you do by mistake
“The app promises fast delivery, but I had to wait for a very long time. Not satisfied at all.”Very disappointing experience. Payment was completed online, but the order was delayed for a long time and the service showed ‘temporarily unavailable.’ No proper updates were provided 🤬
worst refund policy ever never buy product from here if you are not satisfied fully.. they never refund user's money. worst worst worst.
worst delivery app
3rd class application I never seen , isme sab Epstein file ke victims ko kaam pe rkha hai jisko hindi chat karna nhi aata hai
smart 🤓 app logon kuu ulu bananey
I dii an order i paid online but order wasn't showing in my app so I had to order again for same order I had to pay twice
very bad and late delivery service... I ordered 1 hour ago at 9.47, I couldn't deliver till now...
bad app the delivery was more than one hour late and the delivery guy was very rude too never ordering again.
worst service ever experienced😡👎, if you buy a cold drink they will deliver you a warm water not a cold drink.
i will tought to choose the blinkit because it has been nit sarvisable at my area but all grociece delivery app ate sarvisable at my place
Offer items not Provide
totally fraud 😤
i have to leave my home and travel 4-5 km to collect the delivery, how this service is good ? i suggest either you start delivery in my locality or i never change this rating. worst service ever, blinkit is much better than you
itna ghatiya app hai ye bs hme pagal banata hai expire food dete hai ye log health ke sath khelte hai ye log mai to bolugi boycott kro is app ko
Whenever I try it says unserviceable evertime
very bad service my bas apne order ka address change krna chah rha tha to cancel krne ko bola aur cancellation fee me pura paisa kat liya fraud hai ye aur coustomer support me call lag hi nhi rha hai
offers is only to confuse customers.I have bought this but didn't get any discount on payment from bhimpay.
I did not receive my 2 case water no call from your side very bad feedback
worst service, I ordered from website I put my nagpur address and it delivered to Hyderabad location, while payment checkout address is not visible....I want my money back, extremely worst service.....
No Cash on delivery option 🤕
very complicated
good service 👍
It was quite good when I downloaded it but with time it just became worse . Takes too much time to deliver orders , delivery partners are often rude , I often get bad asf packaging. Needs improvement
Sentiment summary
92%
Positive (4-5★)
4%
Neutral (3★)
4%
Negative (1-2★)