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IntrCity: Bus Ticket Booking
RailYatri - IRCTC Authorized Partner, IntrCity Bus · 72,186 ratings · ★ 4.5
4.5
★★★★★
72,186 ratings
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Top complaints - extracted from 47 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
13 negative reviews mention this · 28% of all complaints
★★★★★ "First time booking Intercity on 24th June (Kondapur to Vijayawada). Arrived 10 mins early with 8 others, but the bus drove straight past our stop! This "posh" app gives zero driver details, and customer care is completely useless-nobody ans…" - HEMAKANTH OPPO
2
"driver"
10 negative reviews mention this · 21% of all complaints
★★★★★ "First time booking Intercity on 24th June (Kondapur to Vijayawada). Arrived 10 mins early with 8 others, but the bus drove straight past our stop! This "posh" app gives zero driver details, and customer care is completely useless-nobody ans…" - HEMAKANTH OPPO
3
"customer"
10 negative reviews mention this · 21% of all complaints
★★★★★ "First time booking Intercity on 24th June (Kondapur to Vijayawada). Arrived 10 mins early with 8 others, but the bus drove straight past our stop! This "posh" app gives zero driver details, and customer care is completely useless-nobody ans…" - HEMAKANTH OPPO
4
"intercity"
9 negative reviews mention this · 19% of all complaints
★★★★★ "please never ever travel from this bus. they will take your money and cancel the ticket. and the agents of Intercity smartbus will never refund that money" - Om Kulkarni
5
"experience"
9 negative reviews mention this · 19% of all complaints
★★★★★ "I booked intercity bus ,but bus route changed by bus driver bus have not reached at the boarding point what was mentioned on bus route, it's was really bad experience , they didn't pick from boarding point, 😡😡😡😡😡 they are not professio…" - vicky verma
6
"ticket"
7 negative reviews mention this · 15% of all complaints
★★★★★ "please never ever travel from this bus. they will take your money and cancel the ticket. and the agents of Intercity smartbus will never refund that money" - Om Kulkarni
7
"refund"
7 negative reviews mention this · 15% of all complaints
★★★★★ "please never ever travel from this bus. they will take your money and cancel the ticket. and the agents of Intercity smartbus will never refund that money" - Om Kulkarni
8
"contact"
7 negative reviews mention this · 15% of all complaints
★★★★★ "First time booking Intercity on 24th June (Kondapur to Vijayawada). Arrived 10 mins early with 8 others, but the bus drove straight past our stop! This "posh" app gives zero driver details, and customer care is completely useless-nobody ans…" - HEMAKANTH OPPO
9
"support"
7 negative reviews mention this · 15% of all complaints
★★★★★ "very poor, there is no Support for Customer care, I am unable to find my Refunded amount" - Mohammedjunaid Naik
10
"staff"
6 negative reviews mention this · 13% of all complaints
★★★★★ "staff demanding extra money..just for one box bus attendant was demanding 200/- for luggage...it is strange to see his demand..it is embarassing..educate ur crew not to irritate passengers by demanding money..if the passenger likes they may…" - Azhar Ahmed Mohammad
11
"passengers"
6 negative reviews mention this · 13% of all complaints
★★★★★ "staff demanding extra money..just for one box bus attendant was demanding 200/- for luggage...it is strange to see his demand..it is embarassing..educate ur crew not to irritate passengers by demanding money..if the passenger likes they may…" - Azhar Ahmed Mohammad
12
"care"
6 negative reviews mention this · 13% of all complaints
★★★★★ "First time booking Intercity on 24th June (Kondapur to Vijayawada). Arrived 10 mins early with 8 others, but the bus drove straight past our stop! This "posh" app gives zero driver details, and customer care is completely useless-nobody ans…" - HEMAKANTH OPPO
📋 All 47 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
ekadam ganda baat se Ganda
please never ever travel from this bus. they will take your money and cancel the ticket. and the agents of Intercity smartbus will never refund that money
First time booking Intercity on 24th June (Kondapur to Vijayawada). Arrived 10 mins early with 8 others, but the bus drove straight past our stop! This "posh" app gives zero driver details, and customer care is completely useless-nobody answers. The crew literally "forgot" the stop. We had to flag down a different bus just to get the driver to contact our bus. Terrible app tracking and horrible management. Avoid this service!
I booked intercity bus ,but bus route changed by bus driver bus have not reached at the boarding point what was mentioned on bus route, it's was really bad experience , they didn't pick from boarding point, 😡😡😡😡😡 they are not professional ,they follow easy route not following actual route mentioned on an application ,they left passenger
its was my first time booking and the bus was not clean properly, and empty bottle on the place when asked the person he did not answer properly. Even after asking for water bottle, he just ignore. Bus is not clean -3457
very worst bus don't go
very poor, there is no Support for Customer care, I am unable to find my Refunded amount
totally waste. driver waste fellow
bkwas bus services no call no wait
one of the waste customer support and service not at all responding on time and wasting passangers time
Too much ads. Not able to use the app from a modest spec device. It's worse now.
Meri bus ke teen bus number aye captain ne bus stand pe sirf ek number pe call ki jab ki teen tickets ke teen number thei bus kashmiri gate pahuchke captain ne passengers ko contact sirf ek number pe kiya jab ki passengers vahi wait karrahe thei vaha se bus jab anandvihar pahuchi us waqt tak captain ko customer care ko kai baar call Kiya Gaya captain se jab baat hue usko request Kiya ki Anandvihar ruko hum cab se arahe par voh bola ki 5 mint ruk sakte jab ki cab 20 se 25 mint mei pahuch jaate 🙂
Third-class service. I booked a ticket from Delhi to Ujjain for 25 June 2026. I reached ISBT Kashmere Gate at 5:20 PM, well before the bus departure time of 6:00 PM. However, the bus did not arrive even by 6:30 PM. This kind of delay without any prior information is highly disappointing and reflects pathetic service.
ye log bus helper ya driver ka number nahi dete hai 24/6/2026 me gkp se delhi ke 4 ticket book kiya tha 5500 rs ka aur ye log ham log ko chord kar bus nikal diye baat karne par koi thik se jabab nahi deta hai bhaut bekar sarvice hai na to ye log refund karte hai agar aap log comments pad rahe hai to me to sabko ye kahunga ki inke bus se aap log travel na kare sarvice bahut kharab hai in log ki ham log gorakhpur se khalilabaad soni hotel tak bus ke piche piche gaye lekin ye log bus rokne ko tayar
Guys, do not book this bus ticket I had a luggage checked in, when I have received it in the morning its completely wet and all my belonging are badly impacted. I have to attend an important function but now I don't have anything to ware 😞 ... and the Intrcity Team is responded that will check on this and drop us mail to their support etc... now I had a question Are we paying for such a ridiculous service??? there support is very rude and harsh. these type of travels should be banned.
The Intercity Smart Bus service was the worst travel experience of my life. The behavior of the bus operator and staff was extremely rude, unprofessional, and unacceptable. Their attitude towards passengers was shocking and showed a complete lack of respect and basic customer service. I strongly advise everyone to avoid booking Intercity Smart Bus, even if you have an urgent travel requirement. The customer care team was equally unhelpful and behaved in a threatening and arrogant manner rather..
very bad experience because Intercity bus is the worst service, these people leave the passenger and run away and make someone else sit on that seat.
good experience
really West journey this bus ok I am traveled hyd to blr mid night 2clock ac off and early morning 5 clock bus break down blr to far away 120 km I am arranging own cad cost will 1800 but they will not give refund also only refund amount 450 rupees
worst service ever.... They can delay for 20-30 minutes. won't ever pick up calls. When pickup, call quality will be so bad that you can't hear anything. And can't even wait 2-3 minutes beyond boarding time. I got delayed because of pathetic bangalore traffic.
Services are not reliable, Nagpur office staff is very Cheap. They cancelled my Booked ticket without informing me and asked for a double amount for the same ticket. I registered my complaint on the same day, but still not responding. Horrible Services.
This is very disgusting or poor service by intercity for t Raebareli route. Today I face this situation during the booking dropping point mentioned Lalganj Bypass and Katghar bypass as well but actually there is no stoppage location by Ganga expressway route also there is not transportation facilities because that out area while as per intercity bus there is mentioned droppge near petrol pump but there is nothing rather than highway how can they mention fake informatio or droppag Locatio ?
There should not be a wallet in a bus booking app. I accidentally transferred my money to the wallet, and now my money is stuck. They are refusing to return it, not even a partial refund. This has never happened to me before.
don't believe in night travels...I was book 12:30am....and 12:10 am start for going busstand but suddenly called and reached at 12:10am and I was said wait 5 mins I will there...but on time 12:15am i reached and no bus..and I call 12 :15am no response🙏🙏 thanks for all teams and bus drives etc.......and thank you thank you sooo much for intercity team.....00000/10...I lost 388...once again am saying don't believe or don't book in night travels ...🙏🙂
Dear IntrCity Management, I am a frequent traveler with IntrCity and would like to raise a serious safety concern regarding your Chennai to Hyderabad route. I have observed that only one driver is assigned for a journey that lasts approximately 12 hours. Expecting a single driver to operate continuously for such a long duration poses a significant safety risk to passengers. Driver fatigue can lead to reduced alertness, slower reaction times, and potentially dangerous situations on the road.
bilkul bakwas hai yatra nhi kre isme
Worst experience I have ever had. The bus did not pick me up. First, the bus was delayed, and the captain informed us that it would arrive at 4:00 PM. After that, we were asked to wait until 4:15 PM. However, at around 4:10 PM, they suddenly informed us that the bus had already left and asked us to contact the IntrCity support team for a refund. The support team did not respond, and my money has still not been refunded. The bus captain misled us, and the customer support service was extremely p
gattia bus hai driver conductor ka number nahi diya hota is liye muje bahin shod ke chale gaye bahut gattia
itna vibrate Karti Hai Bus Koi so bhi nahin Sakta
WORST bus transport ever found... If you are planning to travel this bus should be a NO a BIG NO.. No contact support, Rash driving, no live location support of bus, water leakage in bus Goa to Mumbai and I paid 2000 for it just waste atmaram is 100 times better.. plz don't loot people justify money you take
No time sense.Delayed more than 45 min.But no proper response also
worst experience
bad, not giving space for luggage, they told me to keep it down where I sit. To everyone . they don't want to do their duty, never book again
worst service. bus left early, no driver contact number
fake miles system and irresponsible staff behaviour sometimes. and these useless fellows don't provide proper refund if the bus has breakdown in the middle of the road in the midnight
poor service
Worst Customer care and Bus Contact support, last night I have travelled in Intrcity which left passengers on road without bus crew contact and Bus Staff are very rude always no answer and response, customer support is more than Bus crew when I asked for support they told me to cancel my ticket where my bus left without boarding my family and we have chased to board bus, the reply driver gave me stunning that bus operator asked them to leave. NEVER RELY ON INTRCITY
worst experience
First of all, I was having severe stomach pain and needed to use the washroom, so I politely asked the driver. However, I was spoken to in an inappropriate manner. If there are no washroom breaks or designated stops on the route, passengers should be informed in advance. It is not right to make fun of or be rude to someone who is facing a medical issue or an emergency. I hope better behavior will be shown toward passengers in the future. Either provide proper washroom facilities in your vehicle
drop location was Teen haath Naka but was forced to get down 5 km before the location
Don't book this Intercity Smart Bus. The staff's behavior was rude and disrespectful, making the journey unpleasant. A professional and customer-friendly attitude is expected but was completely lacking.
Very disappointing experience with IntrCity. My Delhi to Lucknow bus (19 June, 10:45 PM from ISBT Kashmiri Gate) was suddenly cancelled at 10:09 PM while I was already on the way from Gurugram. No prior notice, no valid reason. Customer support was unresponsive, and instead of helping with an alternative, they simply processed a refund. I am a regular customer (2-3 round trips every month), so this kind of service is really unacceptable. Because of this experience, I will not be choosing IntrC
worst service ever. If you are on intrcity, even if they dedicatedly halt for dinner, don't go to eat. They will just leave you and go. Afterwhich you will not be able to contact the driver or customer care. Now the time is 11.20PM. I'm somewhere away from Thrissur. Booked my ticket to chennai. As we're eating, they just left us and moved. They didnot even attempt to call us back. We know how quick to have dinner during such time bound travel. Still we are left. All our luggage is in the bus.
staff demanding extra money..just for one box bus attendant was demanding 200/- for luggage...it is strange to see his demand..it is embarassing..educate ur crew not to irritate passengers by demanding money..if the passenger likes they may give some tip..but not like demanding.but the bus is good and it is pleasent journey
Heavy rash driving and worst experience. I am just giving stars for the bus amenities and ambiance. This rah driving may cause severe accidents. so try to avoid this intercity buses
worst app not reliable
good
Sentiment summary
88%
Positive (4-5★)
2%
Neutral (3★)
10%
Negative (1-2★)