Review Insights · Google Play
INTVL
INTVL PTY LTD · 8,942 ratings · ★ 3.9
3.9
★★★★★
8,942 ratings
🎯 Build a better version
Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"running"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Worst running app I've ever seen. Whenever I try to hit my pb, it flags my run, and the run doesn't pass the manual review. The app also fails randomly in the middle of the run, and the full run isn't recorded several times." - Vansh Rajpoot
2
"subscription"
7 negative reviews mention this · 21% of all complaints
★★★★★ "free trial requires agreeing to paid subscription if you don't cancel. that's predatory and signals that you don't think users will keep using your app. if it was that good, after 7 days I'd want to sign up, and then I would, that's not pre…" - John Gill
3
"free"
6 negative reviews mention this · 18% of all complaints
★★★★★ "free trial requires agreeing to paid subscription if you don't cancel. that's predatory and signals that you don't think users will keep using your app. if it was that good, after 7 days I'd want to sign up, and then I would, that's not pre…" - John Gill
4
"doesn"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Worst running app I've ever seen. Whenever I try to hit my pb, it flags my run, and the run doesn't pass the manual review. The app also fails randomly in the middle of the run, and the full run isn't recorded several times." - Vansh Rajpoot
5
"runs"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Fone for runs under 5 miles. The whole thing stops working beyond that. And everyone in my city apparently does 100 mile runs on the regular..." - Matthew Jordan
6
"idea"
5 negative reviews mention this · 15% of all complaints
★★★★★ "bad app you cant use it unless you pay 50 bucks they had a good idea and ruined it woth greed not ever app needs to be a monthly subscription" - Kaden hippler
7
"know"
4 negative reviews mention this · 12% of all complaints
★★★★★ "free trial requires agreeing to paid subscription if you don't cancel. that's predatory and signals that you don't think users will keep using your app. if it was that good, after 7 days I'd want to sign up, and then I would, that's not pre…" - John Gill
8
"didn"
4 negative reviews mention this · 12% of all complaints
★★★★★ "at first, it was fine. tracked my running, captured territories, told me how far I went. Then one day, I went on a long run, and when I finished, it turned out the app didn't track it. I thought I just had my battery settings wrong and the …" - Theo
9
"track"
4 negative reviews mention this · 12% of all complaints
★★★★★ "at first, it was fine. tracked my running, captured territories, told me how far I went. Then one day, I went on a long run, and when I finished, it turned out the app didn't track it. I thought I just had my battery settings wrong and the …" - Theo
10
"work"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Fone for runs under 5 miles. The whole thing stops working beyond that. And everyone in my city apparently does 100 mile runs on the regular..." - Matthew Jordan
11
"phone"
4 negative reviews mention this · 12% of all complaints
★★★★★ "gps is unreliable but otherwise fun it stops tracking when your phone turns off and it does that automatically, please add bike tracking I can't run because of a hip injury, it's too hard on my hips but biking is easier" - Connor
12
"support"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Wouldn't trust the 7 day trial. They take your money no matter what. furthermore, they fail to respond to any support chat or direct emails" - M De Jong
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst running app I've ever seen. Whenever I try to hit my pb, it flags my run, and the run doesn't pass the manual review. The app also fails randomly in the middle of the run, and the full run isn't recorded several times.
free trial requires agreeing to paid subscription if you don't cancel. that's predatory and signals that you don't think users will keep using your app. if it was that good, after 7 days I'd want to sign up, and then I would, that's not predatory. especially with that price tag. dude, we in a recession and I don't even know if people in my area use the app, cause I couldn't even see the map. lol. at least let me see the map and the app UI/UX before you ask for money. wow scummy UI behaviors
at first, it was fine. tracked my running, captured territories, told me how far I went. Then one day, I went on a long run, and when I finished, it turned out the app didn't track it. I thought I just had my battery settings wrong and the app was automatically closed. I then changed my settings. go on another run the next day. Doesn't track. still think it's my fault. change more settings. repeat 3 more times. my conclusion, the app does not like it when I run for long periods of time. Deleted
they want 50 USD per year for this. no thanks
Fone for runs under 5 miles. The whole thing stops working beyond that. And everyone in my city apparently does 100 mile runs on the regular...
Doesn't even record my runs. Absolutely useless. I fear the point of a running tracking app is to actually track the runs so I don't even know what this app is trying to be. Very disappointed 😔
I signed up for the free trail. Didn't like it cancelled it and they still charged me. don't use this app.
doesn't work
I'm not paying 50 bucks a year to run when I can just do it for free. I might e considered some smaller amount, but that price is ridiculous
subscription required! i shouldnt need to download the app to find that out! looks an awesome app but 7 day trial is BS. why not a reward system for active users.. ie run xx days a month for a free month, otherwise pay the fee..
gps is unreliable but otherwise fun it stops tracking when your phone turns off and it does that automatically, please add bike tracking I can't run because of a hip injury, it's too hard on my hips but biking is easier
its pay to use
bad app you cant use it unless you pay 50 bucks they had a good idea and ruined it woth greed not ever app needs to be a monthly subscription
Great idea, but the app kept crashing and the GPS would consistently fail to capture longer runs and areas covered. After 3 of my 3+ mile runs failed to be recorded I decided to get rid of the app. It isn't as functional as Strava, and subscription is far too high for what it is worth even if it did work well.
keeps crashing and losing progress, one of the most failed software I've ever seen in my lifetime.
One of those shady apps that purports itself as free until you give your identification data then hits you with a mandatory subscription if you want to use the app.
u cant proceed without a subscription
Wouldn't trust the 7 day trial. They take your money no matter what. furthermore, they fail to respond to any support chat or direct emails
What idiocy, cyclists blocking runners' zones! It's disproportionate and very easy to track.
This app charges for the privelege of running. Would rather have some other in game interaction to spread out the cost elsewhere in the app
you have to pay for it ....so much for "community". Let me know when it becomes free
The App is great, but you know what's not great? I was going for 3h hike-running along the hills of my town when I did something on my phone and closed the app. It deleted my entire progress. It didn't save it temporarily for me to reopen the app and click on continue or something or keep functioning in the background like many other running apps... no. All of it was just gone.
ask for subscription just to start I ain't paying just to start the app that's messed up
tracker never works
got bored and un-installed. didn't run once just location spoofed 🤷 some one probably lost sleep over that.
app doesn't accurately record activity. if I have to leave my phone unlocked and the app open for it to work, you've failed in your design
Seems like a neat idea, but integrations work existing ecosystems (Fitbit/Google) are fundamentally broken and no support is offered for any sync issues. maybe better if you don't already have a workflow for recording runs.
Great idea, poor execution. The app is unstable, and customer support is basically nonexistent. I’ve had multiple workouts not recorded for no clear reason, which completely ruined the motivation the app is supposed to provide. The support bot has been promising a human response for months with no result. Very disappointing experience.
won't count runs. Fitbit and Strava show my run but it will not upload to intvl the only way to get it to track is to have this app running. but to have this app running and Strava running completely sucks the life out of my battery so I can only do short runs. I sent a support ticket in showing the discrepancy weeks ago and haven't heard a thing, meanwhile, my territory has been completely wiped out. several weeks of running gone as it won't sync
its a great app but not at all accessible. you have to pay to play. not for people looking to start running cost effecticiently
Cool idea, but I can't get my activities from Garmin Connect to the app. I dont run with my phone, so the app is useless to me.
went for my 10 mile run and tracked the whole thing and when I was dont it discarded my whole run for no reason and said I had no history the tracking sucks so far will only give it a couple of chances but so far not impressed.
the app often crashed and lost progress, apart from that it's pretty cool - samsung fold 7
Sentiment summary
71%
Positive (4-5★)
8%
Neutral (3★)
21%
Negative (1-2★)