Review Insights · Google Play
IPPB Mobile Banking
India Post Payments Bank Ltd · 513,317 ratings · ★ 3.5
3.5
★★★★★
513,317 ratings
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Top complaints - extracted from 47 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
10 negative reviews mention this · 21% of all complaints
★★★★★ "I have ipbp account now I stoped using it in April 2026 they cut my ₹800/- for sms charges fees 😯for April 2025 to December 2025 time period are these fair and standard charges ??pls don't use this app or same thing will happen with you. I…" - Smita Kadam
2
"bank"
9 negative reviews mention this · 19% of all complaints
★★★★★ "My IPPB account is linked to my Post Office savings account, now I wish to close my IPPB account for which I have submitted all the required documents with my Post Office savings account details so my balance amount in IPPB can transfer to …" - R S
3
"money"
5 negative reviews mention this · 11% of all complaints
★★★★★ "useless app i forget my phone pay pin and now I can't change it ...!! my money stuck in this bank" - Pooja Saini
4
"service"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Absolutely useless service, no offer even after entering correct details.. I don't know why the government opened an account in this.. There is never any cash even in the post office." - Hirnath Jogi
📋 All 47 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I have ipbp account now I stoped using it in April 2026 they cut my ₹800/- for sms charges fees 😯for April 2025 to December 2025 time period are these fair and standard charges ??pls don't use this app or same thing will happen with you. I am going close this ac asap
My IPPB account is linked to my Post Office savings account, now I wish to close my IPPB account for which I have submitted all the required documents with my Post Office savings account details so my balance amount in IPPB can transfer to my PO account. But your Branch manager in my location is refusing to close my account and demanding for the details of my other bank account. Why should I disclose my other bank details to close my IPPB account. Pathetic
This is the most useless bank server I have seen lots of problems in this bank. This bank is not recommended for anyone according to me.
The keyboard is not showing to enter the OTP. I have not been able to login for the last 3 months.
useless app i forget my phone pay pin and now I can't change it ...!! my money stuck in this bank
not working and so many times change mpin ask
bad
A very inconvenient app, takes a ton of time to re-register. After you have typed every details they tell you that you have entered the same mpin which is very annoying. I can design a much better app than this bs.
worst app... please improve ui like other Bank apps.
Absolutely useless service, no offer even after entering correct details.. I don't know why the government opened an account in this.. There is never any cash even in the post office.
Lags too much
it has not good interface and app works very slowly and always keep glitch and technical issue to oprate
slow and very poor server , people only waste time here
lowest aap in the world
Wrost app ever....it will to much of time for login and transaction. and it have to change mpin again and again after few days of unused.... never irritate before like this.
most worsted app. Post and telecommunications department to request that. please stop the venchers that you tendering theis apps. Don't provide the worsted fecilites. its westege of money electricity man power of our motherland. Director of communication to suggest that, please privatization your department and give tender me. i promise that my company will the best run your system.
apk not open
The most worst experience ever. I don't know what is purpose of the security questions. I have answered all the questions repeatedly more than 10 times ( same 5 questions asking repeatedly) but it keep asking randomly same questions.. why???? who is the developer and what they are doing? can't they have common sense? what is the problem? There is no such bank in the world who is harrassing in the name of Security. I know this is Govt aided Bank but have some shame and fix it.This is ridiculous
app install after otp send but not sent message
मैंने 5 मई को तुम्हारे बैंक में खाता खोला 175 का चार्ज दिया + डेबिट कार्ड के लिए 25 दिये , खाता खुला भी और मैंने phone pay में add किया बैंलेस भी चेक हो रहा है, फिर मैंने 6 मई को अपने दोस्त से 4000 रुपए डलवायें, रुपए आ भी गये , उसके 1 घंटे बाद में दुकान पर सामान लेने गया, 180 का बिल बना मैंने फोन निकाला और आपका एप्लिकेशन खोला दुकान वाले Qr स्कैन किया 180 डाले फिर UPi पिन डाला (remitter account does not exist) बताया और पेमेंट फेल हो गया, मैंने आपके बैंक का helpline number निकाला, पर बो टोल फ्री न
not so user friendly, no reset password opting, have to wait 24 hrs to transact my money.
Very disappointed with the pathetic service. Every time while changing MPIN, the app auto-fetches SMS token but shows “Token already used” error. After multiple attempts, the account gets locked. Customer care service is also very poor. Calls do not connect properly and IVR keeps asking for language selection repeatedly without response. Kindly resolve this issue urgently
bar bar aap reset ho rha hai ,ek ek mahine me ,har bar usme login Krna pdta hai
This app is not opening, I have tried everything but still it is not opening, what should I do to solve this problem. 🥺🥺
worst service by indian post. they don't deserve to be a bank. It's been 4 days since I have been visiting the post office just for the KYC and no-one is there to entertain.. they just refuse to do it just by saying there is a work load on the postman. I will just quit the account. Thank god I didn't invest any significant amount.
very worst application, not user-friendly creating newsence to long9n the application
otp is not auto fill up
this west of app
bhut bekar hai OTP dalne ka option hi nhi aata hai OTP send kr re ho to use dalne ka option kyu nhi dere . app me OTP dalne ka option hi nhi aara naa to account check kr pare naa kuch or kr skte jbb app me registrations me hi OTP dalne ka option nhi hai
very bad
very bad experience
bad aap,samne nhi a rha
After completion of registration and login the app not opening....im facing this issue since last 24 hours...I uninstalled the app and re installed it ..still facing same issue ....pls resolve it
insert sim error showing when sim is already working in same device
ALERT: You can create account and deposit money online in IPPB but you can't transfer it using UPI or Bank transfer UNLESS YOUR KYC IS COMPLETED BY PHYSICAL VISIT TO BRANCH. I deposited a large amount and was helpless when I was about to pay a merchant using UPI. IPPB, you should atleast provide a note about this when someone opens a digital account through your app.
worst feeling of online payment
What is this i just opened the account and it was showing frozen and -175
very very bad
service de jhat bhar sms charge kate raat bhar ghante ka digital india initiative
totally worst service amount unable to pay only incoming money not out going i puted 400₹ but amount is unable to pay 😡😡😡
O T P फिलफ नहीं हो रहा है
worst ever app experience
app not open 👐
kya ghatiya bank hai isse achcha hota me kabhi chalata hu nhi ye account
even my location is on....this app asked to turn on location and try again while registration..... pls fixed it fast please
very bad bad bank
Veri nice app
Sentiment summary
58%
Positive (4-5★)
8%
Neutral (3★)
34%
Negative (1-2★)