Review Insights · Google Play
IRCTC eCatering Food on Track
IRCTC Official · 98,962 ratings · ★ 4.4
4.4
★★★★★
98,962 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"food"
15 negative reviews mention this · 54% of all complaints
★★★★★ "worst app ever i seen, i order food and not came , really, worst service" - Suraj Maji
2
"order"
14 negative reviews mention this · 50% of all complaints
★★★★★ "worst app ever i seen, i order food and not came , really, worst service" - Suraj Maji
3
"service"
6 negative reviews mention this · 21% of all complaints
★★★★★ "worst app ever i seen, i order food and not came , really, worst service" - Suraj Maji
4
"delivered"
6 negative reviews mention this · 21% of all complaints
★★★★★ "order not delivered" - Vivek Kumar Chaurasia
5
"delivery"
6 negative reviews mention this · 21% of all complaints
★★★★★ "2 times delivery has failed and no refund has been given" - Maan
6
"refund"
6 negative reviews mention this · 21% of all complaints
★★★★★ "2 times delivery has failed and no refund has been given" - Maan
7
"ordered"
4 negative reviews mention this · 14% of all complaints
★★★★★ "In VZM Junction, ordered from 'Hotel Rasoi'. The person delivering asked me to show the OTP from the App.I showed the App, but the person took my phone and submitted a 5-star rating on the order. When I asked why he submitted it without me …" - Manas Kumar
8
"days"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Worst app, and worst restaurant added, from last 3 days they are not delivering my food even after paying in advance, 3 order cancelled, everytime reason given was rider met with accident, how come only this app rider gets with accident, an…" - Mathew K
9
"money"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Worst app, and worst restaurant added, from last 3 days they are not delivering my food even after paying in advance, 3 order cancelled, everytime reason given was rider met with accident, how come only this app rider gets with accident, an…" - Mathew K
10
"train"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Worst app, and worst restaurant added, from last 3 days they are not delivering my food even after paying in advance, 3 order cancelled, everytime reason given was rider met with accident, how come only this app rider gets with accident, an…" - Mathew K
11
"experience"
3 negative reviews mention this · 11% of all complaints
★★★★★ "2 time my food not delivered. worst experience" - Amit Bind
12
"hours"
3 negative reviews mention this · 11% of all complaints
★★★★★ "very limited station. currently when I try to order it's showing food after 12 hours journey" - Bhanu Prasad
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
worst app ever i seen, i order food and not came , really, worst service
order not delivered
not good tasteless
food quality very poor food packed only plastic beg no spoon no plates no katori service provide very poor food supply no my seat
the worst worst worst ever app try ordering form Swiggy or zomato or any other app, BUT NOT THIS ONE
Worst app, and worst restaurant added, from last 3 days they are not delivering my food even after paying in advance, 3 order cancelled, everytime reason given was rider met with accident, how come only this app rider gets with accident, and now when it came for refund the policy says to wait for 10-12 days, so that means I have to wait for my own money, guys stop using this app, instead use Zomato train if you are travelling
Useless! didn't receive the food I paid for now travelling without any food don't fall for the fake positive reviews
vey bad
In VZM Junction, ordered from 'Hotel Rasoi'. The person delivering asked me to show the OTP from the App.I showed the App, but the person took my phone and submitted a 5-star rating on the order. When I asked why he submitted it without me verifying the delivered food, he just kept the parcel and left. The packed items were a mix of polythene-packed items, Non-Veg mixed with Veg. There is no option in this app to edit or update the ratings.
2 time my food not delivered. worst experience
koi v is apps sy order nhi krna service very slow and koi v complaint hota hai to 5 ya 15 din me solve krta hai please don't use this apps... and saab complaint kr do IRCT pr is apps ka please taki koi aur bhuka nhi rhai...
Worst experience no one pick up call i ordered food on pune where my coach and Haldirams was very near booked with PNR number restaurant received order but did not delivered in train I also went in haldiram store for this but no one responded to this was my first order and also last as this is not what I expected no one responsible refund message shows will take 10 days will not recommend to anyone order only if you want to stay hungry
Very Bad Experience - Not Recommended I placed an order on 26 April 2026. The app showed that the delivery time had already passed, but my train had not even arrived yet. There was no proper call option, no clear way to raise a complaint, and no useful customer support. my experience with this app was very bad. Please be careful before ordering. You may keep waiting for the food, but the food may not arrive, and your money may also get stuck. There is no proper option to return or get help.
bad service
did not get delivery of food and amount not returned.
don't book through the app money deducted and food will not get delivered
this is the worst scam ever. just like our prime minister, this app does not deliver. it is a fraudulent app. I'm going to file a case against it. don't ever order from this app.
Fraud app. They take prepaid order and don't deliver it saying that RPF Personnel have caught the delivery boy.
ordered food 3 hours before...neither ordered was picked up and neither it was delivered...and when complained you get one sorry thats it... refund will take 15 days(if it comes)... useless app and third class service...never again
KINDLY READ CAREFULLY..... Please continue upgrading systems and upskilling staff to remove all old and outdated things. Implement a hire-and-fire policy. Bring staff eligibility test exams for firing on weekends. Respect Youngsters Talent. hope you work on feedback ASAP.
I ordered food for 4 persons on 6th of April, they did't deliver the order. and now I am trying to get my refund by calling the coustomer service and by mail to irctc. For the last 15days they just asked me to wait for 48 hours. Such a poor Service you guys are providing.
very pethithic App when I order food delivery boy stand in station but he not come in seat
आईआरसीटीसी कैंटीन में पानी लेने के लिए गया तो वहां के स्टाफ द्वारा मिसबिहेव हुआ उन्होंने बोला कि रेल नीर हमारे पास उपलब्ध नहीं है जो कि उनके पास उपलब्ध था या घटना आज दिनांक 20/4/2026 9:pm आनंद विहार रेलवे स्टेशन का है कृपया अधिकारी गण इन छोटी चीजों पर विशेष ध्यान दें
your app fraud due order not received on time
the shittiest tasting pizza I ever ate was from this application.
my order have not delivery but i paid online payment no food no refund but im 🫃stomach is very sad and 👺👺👺angry VENDOR is waste VENDOR
2 times delivery has failed and no refund has been given
very limited station. currently when I try to order it's showing food after 12 hours journey
Sentiment summary
85%
Positive (4-5★)
2%
Neutral (3★)
13%
Negative (1-2★)