Review Insights · Google Play
Italo: Italian Highspeed Train
Italo S.p.A. · 47,833 ratings · ★ 4.9
4.9
★★★★★
47,833 ratings
🎯 Build a better version
Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"italo"
6 negative reviews mention this · 16% of all complaints
★★★★★ "UX praticamente inesistente. Compro un biglietto sull’app e devo comunque recuperare il PDF dalla mail, copiarne il codice e associarlo manualmente. Devo anche aprire “Il mio Italo+” dal profilo, prendere un altro codice e riportarlo nella …" - Krishan Marco Madan
2
"website"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Their app and website do not work and it's impossible to make changes to the tickets." - Sarah
3
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Their app and website do not work and it's impossible to make changes to the tickets." - Sarah
4
"screen"
4 negative reviews mention this · 11% of all complaints
★★★★★ "other features are cool save for the payment method screen on full display-- no screening on card number, cvv, payment credentials can be casually screenshot" - Coleen Villarama
5
"phone"
4 negative reviews mention this · 11% of all complaints
★★★★★ "are you kidding? the engineering team didn't even test the basic navigation buttons... what a joke 🤣🤣 for my phone, and many others in the previous reviews, the buttons are directly overlapping with the phone system buttons (such as the t…" - L H
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Pessima app... Sono più le volte che non funziona che quelle che funziona
Their app and website do not work and it's impossible to make changes to the tickets.
internet connection
Doesnt work, doesnt load anything.
The app has so many software bugs.
very slow
Don't work. Says use the website
UX praticamente inesistente. Compro un biglietto sull’app e devo comunque recuperare il PDF dalla mail, copiarne il codice e associarlo manualmente. Devo anche aprire “Il mio Italo+” dal profilo, prendere un altro codice e riportarlo nella schermata - ovviamente non copiabile, quindi a mano come nel 2005. Tutto questo mentre, ovviamente, il treno è in ritardo.
The app is excruciatingly bad, I had to spend a whole hour to buy tickets
Broken-down trains, always late and with no decent compensation scheme for delays. Do yourself a favour: take a flight instead. Also, don't expect USB chargers onboard, as Italo thinks we still live in the Nineteenth century
this is the worst train service in Italy by far! terrible app and reliability!
Considerando il prezzo dei biglietti è imbarazzante che non si riesca a monitorare il viaggio in tempo reale ne tantomeno visualizzare le fermate previste dal proprio treno sull'app. In più si aggiungono ritardi e gli spazi ridotti dei sedili che non agevolano certo i viaggiatori soprattutto sulle tratte più lunghe.
ridicolarmente inutile
problema con tasti prenotazione: con ultimo aggiornamento x android i tasti funzione/prenotazione biglietti (in basso a destra) sono sovrapposti ai tasti funzione menu di Android il che rebde impossibile peocedere
why it is not working at our place. (India). As we would like to book italo train.
perennemente in ritardo servizio scadente
login problems
Awful experience. Customer service is just plain rude and unhelpful. Would not recommend.
Italo train company went on strike and I had to cancel my travel plans. They didn't care about thousands of travelers. Be aware of that making your plans.
non è ottimizzata non posso accedere all'account, ho un Pixel 8
are you kidding? the engineering team didn't even test the basic navigation buttons... what a joke 🤣🤣 for my phone, and many others in the previous reviews, the buttons are directly overlapping with the phone system buttons (such as the time, battery level, etc.), so none of the italo app buttons at the top or bottom of the screen is clickable!! fix it ASAP. what a shame...
No se abre, me da error de continuo
App worked previously but now not working. This is not good for those who are trying to buy tickets before their visit and want to keep an eye on their tickets prior to. Please fix this because the website is also giving an access is denied error when trying to log in. This is not a user error, it is definitely a server issue.
can't use this app the buttons at the bottom of the screen
constantly fails to open and redirects to the website. no point downloading the app if it fails to open.
The app hasn't worked for me in a week. my husband is having the same issue on his phone. we get an error message upon loading. previously, it was working perfectly.
the app doesn't work. when it did it worked, it was fine. I had no complaints, but now it doesn't display anything at all. fix it.
not loading app
Most recent update (July) broke the app. It does not start, not even after reinstall.
Scorretti. Cerco di cambiare l'orario del mio biglietto e mi dicono che non ci sono disponibilità ... salvo poi darmi tutte le disponibilità che voglio qualora volessi ricomprare il biglietto.
Taking away benefits from card holders for no reason.
It couldn't find syracuse or taormina so it's useless
Why do I have to switch my phone's language from English to Italian if I want italo to be in Italian? In English the promotions don't pop up.. so idiotic
other features are cool save for the payment method screen on full display-- no screening on card number, cvv, payment credentials can be casually screenshot
as slow as it gets. no autofill of data. bad interface
Can't proceed to passengers screen. It's overlaid by phone navigation
the system cannot recognize the other person added on the customer list... after clear cache and so on
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)