Review Insights · Google Play
itsme
Belgian Mobile ID · 399,531 ratings · ★ 4.7
4.7
★★★★★
399,531 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"error"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I'm an international student in Belgium and I used this app thinking I could use it to log in to complete my tax form without a card reader. I tried to use the QR and I got an error message on the app which wrote that I can't use this funct…" - introdu un nume.
2
"phone"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Unreliable. My phone is OEM unlocked but I use a stock ROM and my device is NOT rooted. Yet the version that started operating from 25th of June says "itsme is not supported on rooted devices". By chance I was at home and managed to find an…" - Daishi Kaszer
3
"find"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Unreliable. My phone is OEM unlocked but I use a stock ROM and my device is NOT rooted. Yet the version that started operating from 25th of June says "itsme is not supported on rooted devices". By chance I was at home and managed to find an…" - Daishi Kaszer
4
"another"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Unreliable. My phone is OEM unlocked but I use a stock ROM and my device is NOT rooted. Yet the version that started operating from 25th of June says "itsme is not supported on rooted devices". By chance I was at home and managed to find an…" - Daishi Kaszer
5
"card"
4 negative reviews mention this · 10% of all complaints
★★★★★ "I'm an international student in Belgium and I used this app thinking I could use it to log in to complete my tax form without a card reader. I tried to use the QR and I got an error message on the app which wrote that I can't use this funct…" - introdu un nume.
6
"account"
4 negative reviews mention this · 10% of all complaints
★★★★★ "worst app ever. impossible to use, always difficult to register and even more difficult to transfer the account to another phone" - seiana priante
7
"activate"
4 negative reviews mention this · 10% of all complaints
★★★★★ "I changed phone and no longer opens. says go to your bank and bank needs It's me which refusés to activate" - Richard Lambot
8
"trying"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Worked fine until the last update: the app immediately crashes when trying to open it. You would expect better quality control for such a crucial piece of technology." - Xander Wouters
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
unnecessary
Unreliable. My phone is OEM unlocked but I use a stock ROM and my device is NOT rooted. Yet the version that started operating from 25th of June says "itsme is not supported on rooted devices". By chance I was at home and managed to find another way to log in. I'm uninstalling this app and asking customer support to delete all my personal data.
I'm an international student in Belgium and I used this app thinking I could use it to log in to complete my tax form without a card reader. I tried to use the QR and I got an error message on the app which wrote that I can't use this function because I'm not Belgian. It took 30 minutes to log in because the app has bugs.
After the first session timed out, SMS activation codes were not sent after first attempt. No button to re-send code. Also, one of the activation sessions was cut short due to data problem.
Impossible to scan the ID card... Rubbish scanning capability.
Doesnt work on work-profiles, which is really strange; why is this?
Vous êtes une belle bande de clown qui passer votre temps à rendre la vie des gens encore plus misérable qu'elle ne l'est déja. Honte à vous.
worst app ever. impossible to use, always difficult to register and even more difficult to transfer the account to another phone
it says my stock s25 ultra is rooted....
Convenient - when it works. Other times, it throws errors claiming my stock Samsung OS is rooted and just exits, adding it to the list of apps that are pushing me towards ACTUALLY rooting this thing, just so I can properly sandbox each app and stop this nonsense. When the hell did app security become that DVD "wouldn't steal a car..." nonsense that drove so much irritated piracy in the 2000s just to get away from earrape each time you wanted to watch a movie? As an infosec coder - DO BETTER!
scanning ID to update information is impossible
I changed phone and no longer opens. says go to your bank and bank needs It's me which refusés to activate
AXA assurances ne peut pas me reconnaitre via itsme AXA insurance cannot re ognise me via itsme
poor
itsme pest haar gebruikers door het gebruik van domme qr-codes op te dringen. Eerst verbergen ze je telefoonnummer op de webpagina zodat je die eerst moet openklappen. Nu nemen ze de mogelijkheid om je telefoonnummer op te slaan gewoon volledig weg om u toch maar te dwingen de qr-code te scannen..
zeer gebruiksongemakelijk ! vele ergernis IVM deze app
Worked fine until the last update: the app immediately crashes when trying to open it. You would expect better quality control for such a crucial piece of technology.
customer service, problem solving.. non existing
Scanner werkt niet.
Extremely hard to activate. You need to read your ID using a card reader connected to a computer. It doesn’t work on Chromebook, Linux, or even Android. I literally had to go to a library just to find a Windows computer to activate it. Completely user-unfriendly.
Trying to set it up is painful. Keeps giving errors, stuck on infinite loading screens, and once you get past one issue you're faced with another, eventually forced to try it all again. It is not an user or hardware error. Once you finally manage to get past all the errors, you come to find it's absolutely useless unless you've used a Belgian document to sign in 🤦♂️
Slowest auth app to ever exist
zero stars is not possible. Two different german passports are not supported although foto and NFC read out the data. For Belgium only via BankID possible to register, I do not have a Belgian Account, but a registration ID, not working. ridiculous!
I could never log in, not even with my bank details app. If I have to depend on ONE SINGLE APP to view my very important details such as FOD ETC, then this app is lacking, not working, whatever.. I had tried many times to login for one reason or another proved to not work for me. So I uninstall it. I hope the government finds another solution to keep up with such important PERSONAL info.
I am trying to activate my account on a new phone but when I arrive at the third step, the selfie, I got an error. it is really annoying
the worst app ever. randomly deactivates almost once a month and then doesn't want to activate. Helpdesk doesn't help at all.
it's good 👍
no Linux support, you actually need a windows pc to set this up, and then even requiring third party software. no way to transfer account between phones. no descriptions of what app updates do or fix. no way to contact authors. unaccountable and shady company behind it. unacceptable for an app that is the default identification app in Belgium
I uploaded my new passport documents already a few times. it is accepted but keeps on asking for uploading the new documents.
Its not scanning codes anymore, became useless. Customer support is just giving copy+past answers from FAQ section.
Not easy to find the link to register to the app using a laptop and ID card Reader. Always redirect to mobile registration.
Lots of blips. After 1 week of no use it disconnects and you have to go through the connection procedure again. Then often it still not works saying No pending action. i cannot get onto the government site..
Stopped working after latest update Mar 12 2026
20x proberen verifieren dat ik het ben die inlogt op overheids instanties. blijft maar niet lukken.. geen alternatieven.
I've been trying to log in for the past 6 months using my baking app. I keep getting a technical error. Same when I use my ID. I've tried everything but nothing works. never had issues before.
nightmare to set-up and not as safe as you would like to believe
for me is not easy to use it.
why does the app forget that I enabled fingerprint verification every other week?
I can't use my German passport, it scans but then says it is not supported. My British passport scans but I get an error message on the Take a selfie page.
Sentiment summary
91%
Positive (4-5★)
5%
Neutral (3★)
4%
Negative (1-2★)