Review Insights · Google Play
Jackpot City: Online Casino
Cadtree Limited · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
13 negative reviews mention this · 34% of all complaints
★★★★★ "terrible platform to use. payouts are very scarce and the wait times for agents sucks. don't waste your time or money." - Steven
2
"terrible"
5 negative reviews mention this · 13% of all complaints
★★★★★ "terrible platform to use. payouts are very scarce and the wait times for agents sucks. don't waste your time or money." - Steven
3
"people"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Jackpot city sucks. First they say i can cash out immediately and now I have to wait. I verified my account with them and yet a big red notification keeps telling me to verify my account. People dont waste your time with jackpot city. There…" - A A
4
"been"
5 negative reviews mention this · 13% of all complaints
★★★★★ "don't know what goes on in my head to keep pouring money into this online casino 😒 🙄 its a total rip. and honestly it's probably just a fake. in the beginning I won once!since then its been a money grab. and it does t give you the promoti…" - Jemenna
5
"give"
5 negative reviews mention this · 13% of all complaints
★★★★★ "don't know what goes on in my head to keep pouring money into this online casino 😒 🙄 its a total rip. and honestly it's probably just a fake. in the beginning I won once!since then its been a money grab. and it does t give you the promoti…" - Jemenna
6
"play"
5 negative reviews mention this · 13% of all complaints
★★★★★ "unlike all these fake reviews I'll be honest this is a total scam I've bin playing for a few months and have only won maybe $20 and you can only withdraw your money if its over $50 save your money and go to play alberta I've won alot more m…" - egokiller
7
"wait"
4 negative reviews mention this · 11% of all complaints
★★★★★ "terrible platform to use. payouts are very scarce and the wait times for agents sucks. don't waste your time or money." - Steven
8
"deposit"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Awful 24-hour experience. $1000 dollars gone. Only once did I get over my deposit, and only by 20$. Zero fun with this. At least they should make it enjoyable or have some excitement, but it was how fast can you get to the bottom. The App g…" - Kyle James
9
"account"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Awful 24-hour experience. $1000 dollars gone. Only once did I get over my deposit, and only by 20$. Zero fun with this. At least they should make it enjoyable or have some excitement, but it was how fast can you get to the bottom. The App g…" - Kyle James
10
"keeps"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Jackpot city sucks. First they say i can cash out immediately and now I have to wait. I verified my account with them and yet a big red notification keeps telling me to verify my account. People dont waste your time with jackpot city. There…" - A A
11
"game"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I won 500 free spins from an ad but cant claim it in game. whats up with that?" - Shawn Grant
12
"scam"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Didn't even get to check out the app. The sign up process is broken. It doesn't accept my birthdate and keeps changing it back to Dec 31 of the next year and my profession isn't there so can't do that either. Seems sketchy and a way to scam…" - Becky Smith
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
terrible platform to use. payouts are very scarce and the wait times for agents sucks. don't waste your time or money.
Awful 24-hour experience. $1000 dollars gone. Only once did I get over my deposit, and only by 20$. Zero fun with this. At least they should make it enjoyable or have some excitement, but it was how fast can you get to the bottom. The App glitched and crashed multiple times. Deleted app, closed account.
POAR not spelled right
Terrible; The site has a lot of pauses, glitches and delays. Registering information is very frustrating. Customer service kept me going back and forth. Do yourself a favour,..and STAY AWAY.
Jackpot city sucks. First they say i can cash out immediately and now I have to wait. I verified my account with them and yet a big red notification keeps telling me to verify my account. People dont waste your time with jackpot city. There are better ones out there.
don't know what goes on in my head to keep pouring money into this online casino 😒 🙄 its a total rip. and honestly it's probably just a fake. in the beginning I won once!since then its been a money grab. and it does t give you the promotion as advertised and it will take away your loyalty points for no reason. I. going to delete my account with this site and not recommend it to any of my F&F no more. 👎🏼 for jackpot city.
garbage thats it...
I won 500 free spins from an ad but cant claim it in game. whats up with that?
this app is messed up can even put a correct birth date in as it keeps advancing
terrible annoying app, hope all your degenerate gamblers loss all your money.
had a great first experience, after that it went down hill. payouts taking more then 24hrs, a RANDOM verification process (AFTER BEING PAID ALREADY from the first time) which makes no sense. I decided to take the loss and just not bother with this app anymore. save your money people there are better ones out there.
Didn't even get to check out the app. The sign up process is broken. It doesn't accept my birthdate and keeps changing it back to Dec 31 of the next year and my profession isn't there so can't do that either. Seems sketchy and a way to scam you out of money
trash won 100 need 400 stupid game
100% scam
garbage
Worst app ever deposited 50$ won 1000$ it told me I had to gamble 5000$ before i could cash it out lost it all. thanks
unlike all these fake reviews I'll be honest this is a total scam I've bin playing for a few months and have only won maybe $20 and you can only withdraw your money if its over $50 save your money and go to play alberta I've won alot more money there
location settings always telling me I can't play, min 50$ withdrawal limit excess playthrough bets on bonus deposit money ( 40 dollars had to bet 1500 for any winnings to count) uninstalling and sticking with Betty. I do not recommend this app!!
pop up says you qualify for quick withdrawals but it's not true. I have been waiting 36 hours 3 days.. it's not like I win all the time but this isn't the first time tried to do a withdrawal and they held it so don't believe them when they say quick withdrawal updating my one star. if I could give it zero I would 4 days now. still waiting once I get my cash I am absolutely deleting this app. there's many more out there. why go with the worst people don't download? it is not worth it.
$5 a spin, and no jackpot won. Are you kidding me? You're just like any other casino out there. In this world, take my money. I'll just sit on the sidelines and watch Everybody else win.
ill give it one star for now until I win at least 1k
doesn't work anymore. *Response to Developer: my concerns have nothing to do with your terms and conditions. problem lies with the functionality of the app itself. upon launch your logo appears with an animated background at the bottom there are three greyed out boxes centered one on top of the other. I assume this is where one would usually choose a login/signup method to gain access but no matter how long I wait nothing happens, therefore this app is useless. I used to play on here daily.
after many days of being subjected to watching The incredibly long advertisement for this app when I'm playing other games I installed this just so I could comment. only fools want your scam casino app. I'm sick and tired of being presented with a 2 minute ad that I have no way of getting out of until the entire thing has played out. You people need to either shorten the ad or give an exit after about 30 seconds. I think that's more than long enough time for people to realize they don't want it.
STILL HIGHLY RECOMMEND SPENDING YOUR MONEY ELSEWHERE!!! IT HAS BEEN OVER 10 DAYS AND STILL NO ANSWER FROM A REAL PERSON. IF I COULD ID BE SENDING A ZERO STAR Absolute worst customer service i have ever experienced, have had a withdraw of $200 "processing" for over 8 days now and absolutely no response from my multiple emails trying to reach out!
Installed just to say how annoying this apps ads are, why am I watching the same 15 second video for 4 minutes straight? I will never use this app because the ads are terrible
I give one star Rating right now. Reason being is i deposited money through interac etransfer 2 hours ago. Got a confirmation email saying they received the transfer but still no money in my play account. called the number provided and was told oh you might have to wait up to 6 hours its pending on our end blah blah blah. So I mean until I get my deposit into my account to actually Play! I can't justify any more than 1 ☆ Rating.
150 free spins huh??? where?? liars
no way to fix location errors basically spent money to not even be able to use this app, what a waste
terrible fake and didn't work half the time
The ads that I see on other apps advertising this app are waaaay too long!
Game play is not bad but I made a withdrawal a month ago which is still in processing!!!! I've been trying to deal with the help center to sort it out but the bot just keeps on hold (apparently forever) (update) Finally talk to a support agent. they tell me what I already knew, offered no solution I still don't have my withdrawal!!!! and they just ended the chat😡
they can't even afford to hire humans to make their ads, it's all AI, why should you trust them with your money?
Every time an ad for this game pops up, I grab a deck of cards and shuffle them until I've seen every card order to pass the time.
I never win. Yukon gold is better.
could not get the birthdate to work.So I had to uninstall the app,because it would not let me in
wagering requirements are hilarious, 70x is insane lmao. if you deposit 100 you need to bet 7000 😭😂😅🤣 iv tried almost all the big iGaming casinos.this has to be the biggest wagering requirement iv ever seen.
I never leave anything up to chance you guys have an algorithm that calculates exactly how much money people are going to lose and how much money you people are going to make. it's rigged. it's fictitious. it's unfortunately legal and it should be illegal. praying on desperate people. how do you sleep at night? you have no morals, just horrible!!!
I been spinning the bonus wheel everyday for 19 days and multiple times the wheel landed on free spins but I never got them. when I made a complaint I was told that my entry wasn't selected. how is that fair?
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)