Review Insights · Google Play
Jacquie Lawson Ecards
Microcourt Limited · 22,955 ratings · ★ 4.7
4.7
★★★★★
22,955 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cards"
7 negative reviews mention this · 33% of all complaints
★★★★★ "I love Jacqui Lawson cards and have been a member for years, but this app is terrible. Not sure what's happened to it, but the cards don't load and you can't go back to look at different selections. Also every time you close the app you hav…" - Candace Horgan
2
"been"
4 negative reviews mention this · 19% of all complaints
★★★★★ "I love Jacqui Lawson cards and have been a member for years, but this app is terrible. Not sure what's happened to it, but the cards don't load and you can't go back to look at different selections. Also every time you close the app you hav…" - Candace Horgan
3
"years"
4 negative reviews mention this · 19% of all complaints
★★★★★ "I love Jacqui Lawson cards and have been a member for years, but this app is terrible. Not sure what's happened to it, but the cards don't load and you can't go back to look at different selections. Also every time you close the app you hav…" - Candace Horgan
4
"password"
4 negative reviews mention this · 19% of all complaints
★★★★★ "have to reset password every time on every device, I paid for 2 years and the app will not let me sign in,nor will website until I reset password which I save and also write down. there is no remedy and JL won't allow contact regards this m…" - Tom Bowtomb
5
"card"
4 negative reviews mention this · 19% of all complaints
★★★★★ "I love Jacqui Lawson cards and have been a member for years, but this app is terrible. Not sure what's happened to it, but the cards don't load and you can't go back to look at different selections. Also every time you close the app you hav…" - Candace Horgan
6
"member"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I love Jacqui Lawson cards and have been a member for years, but this app is terrible. Not sure what's happened to it, but the cards don't load and you can't go back to look at different selections. Also every time you close the app you hav…" - Candace Horgan
7
"every"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I love Jacqui Lawson cards and have been a member for years, but this app is terrible. Not sure what's happened to it, but the cards don't load and you can't go back to look at different selections. Also every time you close the app you hav…" - Candace Horgan
8
"paid"
3 negative reviews mention this · 14% of all complaints
★★★★★ "have to reset password every time on every device, I paid for 2 years and the app will not let me sign in,nor will website until I reset password which I save and also write down. there is no remedy and JL won't allow contact regards this m…" - Tom Bowtomb
9
"address"
3 negative reviews mention this · 14% of all complaints
★★★★★ "have to reset password every time on every device, I paid for 2 years and the app will not let me sign in,nor will website until I reset password which I save and also write down. there is no remedy and JL won't allow contact regards this m…" - Tom Bowtomb
10
"login"
3 negative reviews mention this · 14% of all complaints
★★★★★ "It takes a long time to input details. maybe needs quicker responses even to login." - Sue Hyde
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I love Jacqui Lawson cards and have been a member for years, but this app is terrible. Not sure what's happened to it, but the cards don't load and you can't go back to look at different selections. Also every time you close the app you have to log in again. This app is completely broken.
ITS NOT FREE - ITS NOT FREE
Charged for something I did not authorize
only shows half the card. Jackie lWson is in the wy. drat!!
I don't see the option to send by text
app worked poorly tonite. usually works great.
doesn't open cards from email or Web browser. Web browser view of cards don't open full screen. overall terrible user interface and experience.
The card has not arrived the down load has been running for an hour with the message 'Your Jacqui Lawson Card is Loading Please Wait" Very disappointing, will now have to contact the sender and thank her for the kind thoughts but tell of the non arrival of the card.
Awful. I am a paid up member of several years standing. You have rejected my login attempts, accepted my change of password and still rejected me. I think you have somehow mislaid my email address and so your system rejects me every time. Shame on you. Please correct this yourselves within 24 hours. Gillian Sinclair
downloaded app to open a card and still can't open wasted a lot of time while you turned a Happy 🐙 into a nightmare. thanks
login is difficult, login prompts continue after login. I think I paid the annual fee twice in the last few months because of login issues
useless
I can't see the card I was sent.
too cumbersome
dreadful and about to cancel my subscription I have not once been able to use my password and get into the cards So this is my last attempt in
Beautiful scenery and graphics but app does not work with talk to text so you have to type everything. also predictive text no longer works on the app and does not capitalize even in fields where they're asking for a name and everything else on your phone is set up the capitalized first line of a sentence. many of the christmas cards have lame music not at all Christmasy. you have to log in over and over and over. Overall very disappointed and regretful.
have to reset password every time on every device, I paid for 2 years and the app will not let me sign in,nor will website until I reset password which I save and also write down. there is no remedy and JL won't allow contact regards this matter,simply says FAQ which doesn't address issue. not good enough
It takes a long time to input details. maybe needs quicker responses even to login.
beautiful cards but now that they're corporate you can't send to your whole address book on a holiday. you have to enter them one by one. bring back. Jackie
very American, no opportunity to search for suitable cards, ie Scottish orc child centered
Great app and website, have been a member for years, but starting to reconsider because the price is a lot more than it used to be. Beware of a glitch in the app, password recovery is only through a browser on the website, and once you recover it, it is some indeterminate amount of time before you are able to use the app again. Fortunately it seems so far the same set of cards is available on the website as on the app. Also I just discovered that they restrict access to recipients in Ukraine😡
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)