Review Insights · Google Play
JBL Portable
Harman Consumer, Inc. · 325,689 ratings · ★ 4.7
4.7
★★★★★
325,689 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"speaker"
10 negative reviews mention this · 34% of all complaints
★★★★★ "isn't compatable with any of my speakers" - Braden
2
"connect"
8 negative reviews mention this · 28% of all complaints
★★★★★ "doesn't connect half the time" - Don
3
"speakers"
5 negative reviews mention this · 17% of all complaints
★★★★★ "isn't compatable with any of my speakers" - Braden
4
"update"
3 negative reviews mention this · 10% of all complaints
★★★★★ "says it can't find my speaker... that is currently playing music. update after a year: the app still can't find the speaker over wifi, even though my phone is CONNECTED TO THE SPEAKER AND PLAYING MUSIC. Get it together JBL." - Mike Davis
5
"flip"
3 negative reviews mention this · 10% of all complaints
★★★★★ "wont connect with my Flip5." - Duane Heller
6
"charge"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I'm new to JBL products. The app is weak. My older speaker, the UE Boom 2 (which is at least a decade old), the speaker can be turned on from the app. The JBL app seems to take a while to connect to the Charge 6. The sound quality is great,…" - Christopher Matheson
7
"useless"
3 negative reviews mention this · 10% of all complaints
★★★★★ "absolutely useless app" - David Rose
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
isn't compatable with any of my speakers
doesn't connect half the time
Waste of time. The app can't see the speaker even though it's already connected. I'm just glad it's not required to use the speaker. Whoever wrote this, why did you bother?
Can connect my speaker to bluetooth but the app itself will not connect no matter what I try. Very disappointed.
says it can't find my speaker... that is currently playing music. update after a year: the app still can't find the speaker over wifi, even though my phone is CONNECTED TO THE SPEAKER AND PLAYING MUSIC. Get it together JBL.
keeps breaking.
Just got the new Go 5, spent 10 minutes trying to connect with no luck. FIX YOUR APP!
wont connect with my Flip5.
It's difficult to connect. very slow app
what's the point of an app if I can't turn on the speaker from it
doesn't even connect
Why my jbl flip 6 sound reduce automatically at full volume after certain time. It is like I am using very low cost music system. Also battery run time is very low. Why?
I had a extreme at work for years and thought this app would give more control (it literally uses those exact words in description) over the speaker. it has zero features other than linking speakers together and it does that poorly. Paired 3 together but one constantly cuts in and out and the other 2 aren't in sync.
All this app is is an equalizer, literally zero other function for the flip 7.
Why no more for Pulse2????? such speakers support is too bad!
I'm new to JBL products. The app is weak. My older speaker, the UE Boom 2 (which is at least a decade old), the speaker can be turned on from the app. The JBL app seems to take a while to connect to the Charge 6. The sound quality is great, but the app is disappointing. There's no way to give feedback on the app or website, so here I am.
absolutely useless app
Update app and added new boom customise things for attractive
I dont know about the app but JBL4GO is a mediocre device.
Very disappointing app. It feels almost useless and offers very little functionality. The only noticeable feature seems to be pairing a second speaker for stereo mode, which isn’t helpful for many users. Beyond that, the app does almost nothing and adds no real value. Expected more controls, customization, updates, or useful features from a major brand. Needs a serious upgrade to be worth downloading.
Useless app. Bought two charge 6 speakers to use as a stereo pair as JBL advertise. What an ordeal to get the app to connect them. Unintuitive to do what should be simple things. Got them to connect once, then they just get stuck on discovering. Eq is a pain to get to and adjust, and only applies to one speaker. Renaming devices is hard work. Party mode just screws you over if you want stereo. You need to disconnect them from that mode them reconnect as stereo, which it stalls at. Infuriating.
movie/shows
Not for use with Clip 4. The only Clip the app accepts is the newest 5. Why completely remove products from the app just because a new version of the speaker got released? It's only the difference of one release, too. Ridiculous.
connecting 2 speakers takes a long time and appears frozen
Not impressed so far, it wont find my speaker!!
you have ruined the charge 6 with this new update. I now regret getting a JBL.
not good
not bad
Why is JBL Flip Essential left out? It isn't in the list.
Sentiment summary
92%
Positive (4-5★)
4%
Neutral (3★)
4%
Negative (1-2★)