Review Insights · Google Play
JD STATUS
JD Sports Fashion PLC · 2,254 ratings · ★ 4.4
4.4
★★★★★
2,254 ratings
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Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
9 negative reviews mention this · 13% of all complaints
★★★★★ "I'm having trouble accessing the app. Every time I try to open it, the app immediately closes. This issue has been ongoing for the past three weeks. Before this started, the app was working fine. I've cleared the app cache, deleted the app,…" - Suki Bains
2
"keeps"
8 negative reviews mention this · 11% of all complaints
★★★★★ "very dangerous app seems like a scam since no-one can login to get cash back if an app doesn't work it's more harmful to the device data uninstall and reinstall cleared junk files and still doesn't work no support either typical as it's not…" - Gurdy
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I'm having trouble accessing the app. Every time I try to open it, the app immediately closes. This issue has been ongoing for the past three weeks. Before this started, the app was working fine. I've cleared the app cache, deleted the app, and restarted my phone before reinstalling the app, but the problem persists.
useless, can't redeem the on jd app or website.
very dangerous app seems like a scam since no-one can login to get cash back if an app doesn't work it's more harmful to the device data uninstall and reinstall cleared junk files and still doesn't work no support either typical as it's not good for business when things aren't working as it shows they aren't as good as they make out app suddenly stopped working when I tried to open it it keeps closing and not even getting on to any pages been like this for several months please fix t ofcom
since latest update, im stuck on a white screen app wont open at all
keep getting messages saying money expires soon but app keeps crashing
app keeps crashing
Terrible experience, JD management doing nothing to fix app problems. you can keep your app and I will keep my money . total joke of a shop
has to verify as a new account everytime!
Constantly crashes on opening
Just installed the app. Have tried over a dozen times to open the app. Uninstalled the app. SHOCKING,don't bother with this SCAM.
cant even get pass set up. bad app
rubbish
Jeez why can't it have a proper login like every other app, the text verification is paiiiiiinful
Absolute bag of rubbish.....you get 3 minutes to enter a verification code which takes 5 minutes to arrive by text.....absolutely pointless
Asks you to give your number to have a verification code sent. Gives you 3 minutes to use the code but sends the code 5 minutes later. So pointless and unable to verify my account.
Gave up and deleted the app. takes about 10 minutes to load and you have to authenticate every single time you open the app. waste of time watching spinners spin while your standing in a shop waiting to be served.
can't get the app to work,had money to us and went in to shop to buy something and uz my points app wouldn't open and staff wer hopeless 🙃 😑
Very Arrogant staff and the JD team were not proper when handling the customers at the store. They even cheat folks in a very good way than others...
the app never works... what a joke!!!
Absolutley Diabolical. Began recieving emails to alert me that my JD cash is about to expire in 30 days only to go on the app and my grand total of £0.65 is still 'pending' from christmas shopping 6 months ago. My balance is zero. Never known as app to take this long to give you what you are due, maybe a few days I can understand but 6 months??? Im gonna loose it before I can even use it. Its not just myself either my daughter has the exact same issue, balance due never clears EVER !!
app not working
won't let me back in just keeps crashing
was good till it stopped working like all the reviews I had read it is all too do with the rewards so looks every one has lost them it is a con
it's not loading can't get on the app
worked for a bit now I can't log in or even run the app ?
Totally useless. I should be able to give zero stars as this app keeps crashing before I even see my points!
keep crashing
would like to give 0 instead of 1 star . this is a joke , spending 400£ to win 4£ back 😂 , this app don't deserve a space on my phone costing me battery and giga ram .
the worst "rewards" programme, spend alot, get pittance back and worst is you dont get to hold on to your pittance at all
bad I can't log in
apps keeps stopping, and can not open. rubbish spp
terrible jd status app / got the app in store and everything was working fine a had £75 saved . I went in to jd store today to spend it got in to the store and when I went up to the till to show the girl ma app with the money in to buy a track suit and when a went in to open the app in my mobile and would not let me sign in to the app and there was a Que behind me and I was so inbarest. with no help.
Downloaded this to claim the 10% cashback offer on first purchases but it won't accept the QR code or manual entry. Rubbish
can't even launch the app after registering.
horrible. i cant access my account any other way. it logged off even though i didnt change phone or number. now ima loose my cash back because there is NO LOGGING AREA
This app hardly works, especially when you try to redeem your ID cash,which btw you can get back only in store. Customer service- terrible experience. This loyalty program is completely pointless!
terrible app, egg times every time I try to open. was asked to download the app in store by staff and when I told them it doesn't work, they looked sheepish and said oh the reception by the tills it terrible here..
Had over £100 in JD cash after buying grandkids stuff at Xmas, lost all of it because it has to be spent in store, I'm disabled and haven't left my home in yrs due to numerous medical issues and cannot go to a store, WHY CAN'T I SPEND IT WITH MY ONLINE ORDERS, JD PURPOSELY DONE THIS AS THEY KNOW MANY OF US CAN'T OR DON'T HAVE THE TIME TO GO TO STORES. HENCE WHY YOU HAVE TO GO TO STORE AND GOT A TIME LIMIT B4 YOU LOSE YOUR MONEY. NEVER BUYING FROM JD AGAIN
really slow app,
Both me and my husband have downloaded this and neither of us can get past the verify code part when first installed. we give up
never seem to work always saying app being updated
good
can't use it as it's my old number on there and it's asking me to verify
it has technical errors all the time. last one today when I played their game and no reward appeared. I tried to get through their customer service through email then got an automated reply saying fill the form. the form gives me error all the time. Just worse customer service
never works
downloaded the app on my new phone but I can't log in. it looks like they're only accepting new accounts.
no way to reset password
absolute joke of an app it either works great as it does on my sons phone, but does not work on his friends or mine I have lost time and patience trying to use it, my advice try it and if you hit difficulties first time using it just delete it and don't bother trying twice
unsuccessful, can't sign into account asks me for number which I verify then it looks like it's asking me to verify account by entering all my details like email etc and says username already exists... why won't it allow me to sign in to existing account ?
can't even log in. everytime I enter my number the option to sign in disappears
+ 21 more in the clipboard copy
Sentiment summary
80%
Positive (4-5★)
0%
Neutral (3★)
20%
Negative (1-2★)