Review Insights · Google Play
Jean Coutu & Moi
Groupe Jean Coutu (PJC) inc. · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
8 negative reviews mention this · 20% of all complaints
★★★★★ "Still havent got my points for getting my rbc account tied to my moi account... and having made the qualifying purchase been over several months now. What a Joke👎👎👎👎👎" - Luc Leger
2
"program"
6 negative reviews mention this · 15% of all complaints
★★★★★ "This must be THE worst rewards program in Ontario. Every $3 spent earns 1 point (in QB it's $1 = 1 point). $375 spent earns 125 points. Those 125 points are worth $1. This means if you spend $100, you will earn almost 27 cents in rewards ! …" - Tony Sandhu
3
"working"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Just a colossal flop of an app. Rarely works. Stuck at loading 90% of the time. Force stop- clear cache, not working. For such a big company, to come up with such a poorly designed app, should be embarrassing. In the mean time, Ph_prix work…" - Raz T
4
"metro"
6 negative reviews mention this · 15% of all complaints
★★★★★ "It will not let me select a Metro store as it is only geared towards Jean Coutu. Extremely disappointed that Metro dropped its Air Miles program!" - Candace Neddow-Eyre
5
"every"
5 negative reviews mention this · 12% of all complaints
★★★★★ "This must be THE worst rewards program in Ontario. Every $3 spent earns 1 point (in QB it's $1 = 1 point). $375 spent earns 125 points. Those 125 points are worth $1. This means if you spend $100, you will earn almost 27 cents in rewards ! …" - Tony Sandhu
6
"load"
5 negative reviews mention this · 12% of all complaints
★★★★★ "absolutely horrible app, IF it loads it crashes when you try to open the flyer. just awful" - Charles Bailey
7
"store"
5 negative reviews mention this · 12% of all complaints
★★★★★ "The hole program sucks, it only let's you collect points on specific items you buy in store and not the amount you spend" - Andrew W
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This app is too much invasive of your privacy. Many unnecessary personal data is requested. You get your info exposed here. No good.
Still havent got my points for getting my rbc account tied to my moi account... and having made the qualifying purchase been over several months now. What a Joke👎👎👎👎👎
absolutely horrible app, IF it loads it crashes when you try to open the flyer. just awful
This must be THE worst rewards program in Ontario. Every $3 spent earns 1 point (in QB it's $1 = 1 point). $375 spent earns 125 points. Those 125 points are worth $1. This means if you spend $100, you will earn almost 27 cents in rewards ! I'll be deleting this app - it's not worth taking my phone out of my pocket over. They should be embarrassed to run this 'rewards' program.
Another standard grocery app, again linked to only one chain. You have a list of promotions, the flyer is embedded and linkable so that you can add things to your shopping list. Shopping pushes you to the website though. Biggest issue comes with the Moi points, it is really just annoying to have to go in and load the offers every time. Why make this so frustrating! Plus no notifications to load new offers. Why have a different app for each one of your chains, link them together in one Moi app.
Just a colossal flop of an app. Rarely works. Stuck at loading 90% of the time. Force stop- clear cache, not working. For such a big company, to come up with such a poorly designed app, should be embarrassing. In the mean time, Ph_prix works flawlessly, with better benefits.
this is the most useless app and program I've ever dealt with. I deleted it after 12 hours of trying to make any use of it.
the app refuses to let me log in now, so it's effectively worthless
terrible app, it keeps increasing my screen brightness and show the barcode randomly
this app is really bad. someone should redesign it to make it user friendly and the question section has no important answers. I won't be using this app.
Didn't get any points when using for a purchase. Asks for too much info to get card
The hole program sucks, it only let's you collect points on specific items you buy in store and not the amount you spend
How about a contact us option? I have taken all the steps to this program made a purchase with my rbc card today and scanned my card of course, yet I have zero points. So I have shared private information and now really regret it.
Why do we even have this in Ontario. What rubbish. None of the promotions are for Food Basics. Well played on getting personal information about people. I spend a small fortune on groceries a month and have not earned a single point other than the day I joined.
It will not let me select a Metro store as it is only geared towards Jean Coutu. Extremely disappointed that Metro dropped its Air Miles program!
This might be the worst app ever. Absolutely nothing is easy or works with it. Makes me want to shop at your competitors. And I love how every response to previous complaints is in French, total joke
Constantly get error. "We are currently experiencing difficulties"
Food Basics, metro and JC not working and loads forever.
Doesnt work
Why do I have to use moi for metro. I got better deals with Metro. Now it's synced with moi I hate it!
Same app won't load
Simply doesn't load. Says no network connection.
The app stopped working after the new update. They needed to fix this.
All of the Moi apps freeze on my Samsung Galaxy Ultra S21. They are unusable.
the whole thing is a scam spend 100 dollars then give u 100 points worth 0.5 dollar@😂😂😂ur so clever thinking I'm a idiot
None of the moi's apps work. They won't even load. Metro just never lods. Super c and jean coutu & moi juste ask for log in and after I do juste brings me right back to login again. All my other apps are working properly. Only those im having problems with. I'm assuming if I were to have other moi's apps, they would do the same. It's really bad. I just wanted to see if I had any coupons before going shopping.
L'application ne s'ouvre pas.
Woke af
Wont load half the app i get access to my card and nothing else trash app i can use any other moi app instead of this garbage
You don't receive points if you buy online or in store. Useless program.
L'application s'ouvre toujours en anglais. Ne reste pas en français malgré mes préférences. Aucun coupons car code d'erreur, pourtant coupons dispo au début.
Suddenly won't show any coupons just error 500, and I'm connected to internet with the other moi apps working without issue!
Why are you responding in French? My review was in English! Reducing the stars because of your arrogance!!!
Lazy. Why not update the current jean Coutu app. Why not have a moi app separately from every store if you're not going to incorporate the features into the main app of Jean Coutu. Sucks.
The metro et moi is a piece of s..t , after 7 customer service is awful even store called and still doesn't work 🙄
Impossible de lier ma carte
Not user friendly! Especially for those after 65!
Bonjour, Dans la section Health/Santé un bouton m’apporte à téléchargé l’application Jean Coutu. Par contre, il semble que cette application n’es pas à jours. Je suis sur Android 13, Samsung Galaxy S20 FE (cellulaire de 2020) et je ne peu pas y téléchargé vu que ma version est trop à jours (même si la version d’Android la plus récente est 14.) Voici le message d’erreur : "This app isn't available for your device because it was made for an older version of Android"
Poor link to Metro
The app was working until last week. Every time I try to open it, a "no internet connection" message pops up. I can't open the app.
The app really suck for now can't even do everything on the app have to go to the website and can't even see my transaction history
Sentiment summary
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Positive (4-5★)
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Neutral (3★)
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Negative (1-2★)