Review Insights · Google Play
Jet2 - Holidays & Flights
Jet2.com Limited · 72,412 ratings · ★ 3.8
3.8
★★★★★
72,412 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sent"
3 negative reviews mention this · 30% of all complaints
★★★★★ "To many sales things keep getting sent over it. At least one message a day after booking. You cannot get your boarding passes sent via email now. Once our holiday is over this will be deleted. Also your stupid App kept telling me my return …" - A Google user
2
"message"
3 negative reviews mention this · 30% of all complaints
★★★★★ "To many sales things keep getting sent over it. At least one message a day after booking. You cannot get your boarding passes sent via email now. Once our holiday is over this will be deleted. Also your stupid App kept telling me my return …" - A Google user
3
"holiday"
3 negative reviews mention this · 30% of all complaints
★★★★★ "To many sales things keep getting sent over it. At least one message a day after booking. You cannot get your boarding passes sent via email now. Once our holiday is over this will be deleted. Also your stupid App kept telling me my return …" - A Google user
4
"slow"
3 negative reviews mention this · 30% of all complaints
★★★★★ "This app is so painfully slow and buggy. Pages take forever to load. When waiting for our transfer the 'live tracking' option wouldn't show up for me, yet it did on my partner's phone. I just had a notification to complete a survey to win a…" - Adam Walter
5
"load"
3 negative reviews mention this · 30% of all complaints
★★★★★ "This app is so painfully slow and buggy. Pages take forever to load. When waiting for our transfer the 'live tracking' option wouldn't show up for me, yet it did on my partner's phone. I just had a notification to complete a survey to win a…" - Adam Walter
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
they dont care after they get your hard earned money. try elsewhere.
took an age for it to open, clicked off
super slow loading bookings, tried uninstalling the app and rebooting always so slow trying to access my booking. easier to manage booking on the web
your app has been broken for months. home page buffering. saves not working. back button taking you totally out of screens instead of back a page. very frustrating
Used it several times before this trip with no issue. Today heading to the airport it won't load. Says check Internet connection - which is fine. Thank goodness I emailed boarding passes to myself!
To many sales things keep getting sent over it. At least one message a day after booking. You cannot get your boarding passes sent via email now. Once our holiday is over this will be deleted. Also your stupid App kept telling me my return flight was on time after it had been delayed.
Installed this app to track my holiday and flights that I've already booked and paid for. Instead it keeps generating alerts urging me to book a holiday or enter a prize draw. Pointless having it to monitor flights if I have to block all alerts from it. And it hijacks any attempt to use the website on my phone, but then won't let me pick room options like upper/lower floors etc. that the website can do.
This app is so painfully slow and buggy. Pages take forever to load. When waiting for our transfer the 'live tracking' option wouldn't show up for me, yet it did on my partner's phone. I just had a notification to complete a survey to win a holiday but there is no such message/survey available in the app. Uninstalling.
Although there are some great features within this app, the overriding impression I am left with is much of the navigation is not intuitive. Going to the place you would naturally expect something to be often leads you down a dead end. A prime example but not the only example occurred 2 days before our return flight. Jet2 sent me a message asking me to book meals and snacks for my return journey, helpfully there was a button reading "Pre order now". It didn't work!
It's so slow to load your selection. Sometimes it just doesn't load at all. Virtually impossible to search for a villa on the app. So frustrating. in response to your request i have sent you the information. I got bored today after 15mins, it would not load any villas based on my search criteria.
Sentiment summary
68%
Positive (4-5★)
6%
Neutral (3★)
26%
Negative (1-2★)