Review Insights · Google Play
Jimmy John's Sandwiches
Jimmy John's Sandwiches · 284,398 ratings · ★ 4.8
4.8
★★★★★
284,398 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
11 negative reviews mention this · 37% of all complaints
★★★★★ "3 times i placed order in the app. 3 times sandwich was made wrong. app is difficult to reorder 1 sandwich on previous order of 3." - matthew coddington
2
"food"
7 negative reviews mention this · 23% of all complaints
★★★★★ "The app is fine, but the real problem is that the quality of the food has gone down significantly in the past couple years. I used to think of JJ's as a premium offering, but now it's barely a half step above a competitor named after public…" - Jason Sheperis
3
"sandwich"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Generally a decent app. Of course every time you complete a purchase, it bombards you with a bunch of spam offers that you have to decline for other businesses that I can't imagine anybody's actually interested in who just wants to buy a sa…" - Dayson Badley
4
"offers"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Throwing ads / offers at me while trying to check out, hell no. Next time I'll delete the app, not just write up a bad review." - Cameron Walker
5
"every"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Generally a decent app. Of course every time you complete a purchase, it bombards you with a bunch of spam offers that you have to decline for other businesses that I can't imagine anybody's actually interested in who just wants to buy a sa…" - Dayson Badley
6
"able"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I had got the app during my birthday month and wasn't able to get the reward for it and then was told I would get a free sandwich after my first through the app but when I went to do it a few days later it was gone already.. just misleading…" - Marie Buckalew
7
"reward"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I had got the app during my birthday month and wasn't able to get the reward for it and then was told I would get a free sandwich after my first through the app but when I went to do it a few days later it was gone already.. just misleading…" - Marie Buckalew
8
"difficult"
3 negative reviews mention this · 10% of all complaints
★★★★★ "3 times i placed order in the app. 3 times sandwich was made wrong. app is difficult to reorder 1 sandwich on previous order of 3." - matthew coddington
9
"paid"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Order sandwiches that came all wrong. Made us a new one. That one had a nice black hair laying upon the meat when we opened it to add some stuff we like. Never had such poor service from here, until today. Now we paid. waited a half hour fo…" - Bre Meli
10
"phone"
3 negative reviews mention this · 10% of all complaints
★★★★★ "The app is fine, but the real problem is that the quality of the food has gone down significantly in the past couple years. I used to think of JJ's as a premium offering, but now it's barely a half step above a competitor named after public…" - Jason Sheperis
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Throwing ads / offers at me while trying to check out, hell no. Next time I'll delete the app, not just write up a bad review.
not accepting Google Pay
app is confusing and slow
Downloaded the app with the sole purpose of having a Thai chicken wrap, which the app says they still have, delivered. Too bad clicking on the only thing I eat there takes me to a list of things I don't want, like a buffalo wrap and buffalo chips... If I wanted those, I wouldn't have clicked on the description of something else entirely.
3 times i placed order in the app. 3 times sandwich was made wrong. app is difficult to reorder 1 sandwich on previous order of 3.
Order sandwiches that came all wrong. Made us a new one. That one had a nice black hair laying upon the meat when we opened it to add some stuff we like. Never had such poor service from here, until today. Now we paid. waited a half hour for the first order and 45 min for the replacement that we can't eat either. I'm saddened by this outcome today.
too difficult to redeem points
I will not be going to Jimmy John's off Louisville rd. my #5 was nasty. it barely had anything on it.. 🤬🤬🤬I wish I could put the picture on here
App has started pushing terrible "offers" after ordering. I do not want these offers, I just want to be able to order food.
You purchase food and then they give you ads. Not a fan of this change.
The app should provide an easy way to change the store location after selecting food but before placing the order. Currently the only way to change the store location is to "Start Over". That is ridiculous!
App was BAD, and has gotten WORSE! Appears to be simple, but try to bundle a reward sandwich with soda and chips... becomes a brand new order. Rewards are impossible to use or modify. Now, you can't pick ingredients... I had to type Add XXXPeppers in name. I used to be able to do that. Last order 2 sandwiches, no way to customize. It is a really bad app. No complains of stores, their people or service... your app is not a good experience for me.
Every time I order I am spammed with "offers" to paid services. I use your app to order food, not to feel like I opened my spam folder in my email from 1997.
The ads after using the app are annoying!
They didn't want to toast my plain bread now I'm sticking to Subway
Placed a mobile order while standing in the restaurant to take advantage of a deal but the order was placed for a location 20 minutes away. Shame on me I guess for not confirming despite physically being in a completely different restaurant. Why would I expect a huge chain to have basic GPS capabilities...
wouldnt let me use reward
this application is fine, but the company seems to have a disconnext as nearly every order me and my girlfriend do is incorrect no matter how we put it in the app, mostly items missing that were paid for. this is too consistent between different stores to not be an app to store issue.
Favorites disaster. Why is it so complicated to add a food a favorite food? And why hide the favorites inside the account and settings? You need a button on the page ribbon that says favorites.
This app serves 3 ads for third-party trash after placing an order. Remember when you could just be a customer and have that be enough? Enshittification marches on.
For some reason the app broke since last update and keeps telling me that my order could not be submitted. Says that there's a problem with payment method even when the payment method is Cash, in person
I shouldn't need any apps.
Generally a decent app. Of course every time you complete a purchase, it bombards you with a bunch of spam offers that you have to decline for other businesses that I can't imagine anybody's actually interested in who just wants to buy a sandwich.
I had got the app during my birthday month and wasn't able to get the reward for it and then was told I would get a free sandwich after my first through the app but when I went to do it a few days later it was gone already.. just misleading for newcomers to this sandwich place
The app is fine, but the real problem is that the quality of the food has gone down significantly in the past couple years. I used to think of JJ's as a premium offering, but now it's barely a half step above a competitor named after public transit. What once felt fresh baked, fresh sliced, and a little fancy has been spongy, lifeless, and pedestrian the past few times I've had it. Sadly, not worth keeping the app on my phone. Hope the new overlords hear this call to return to something better!
no way to enter code for savings
I just want a sandwich why do you need my email and full name
every time I enter my phone number the points arent added. the cashier confirms but magically every time its a large order I dont get the points. what's the point?!
What’s the deal with the ads? Nothing enhances a food app experience quite like getting bombarded with ads as if I just downloaded a sketchy mobile game from 2012. Really builds confidence in the brand. Come on, JJs. You’re a national chain, not a side project held together with duct tape. Act like it.
the app keeps freezing up and is difficult to use rewards. when it freezes it also freezes my phone
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)