Review Insights · Google Play
JINAIR
JINAIR CO.,LTD · 13,403 ratings · ★ 3.8
3.8
★★★★★
13,403 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"website"
8 negative reviews mention this · 22% of all complaints
★★★★★ "This app is complete garbage. It logs you out immediately if you try to find your reservation or boarding pass. It's like this isn't an application. It just opens the web page in an app form. Their worthless website is doing the exact same …" - mark davis
2
"korean"
6 negative reviews mention this · 17% of all complaints
★★★★★ "app won't load at all. maybe it only works with Korean phones or something 🤷♂️" - Eric Wooley
3
"doesn"
6 negative reviews mention this · 17% of all complaints
★★★★★ "doesn't let you use Korean won without translating everything into Korean." - Taisa Stocks
4
"check"
5 negative reviews mention this · 14% of all complaints
★★★★★ "So ridiculous. You can't check your flight status the next day???????? There's ongoing typhoon and can't even have a clear flight status?????" - mila_maldita
5
"flight"
5 negative reviews mention this · 14% of all complaints
★★★★★ "So ridiculous. You can't check your flight status the next day???????? There's ongoing typhoon and can't even have a clear flight status?????" - mila_maldita
6
"book"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Racist company. Don't take the risk of getting stuck at the airport, and instead book with an airline who respects their customers. "Sorry. The web/mobile check-in is not availabe for your nationality" (Australian)." - Richard Burleigh
7
"complete"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Please start over with another app, this one is a complete mess." - Gioele Zorzi
8
"payment"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Payment doesn't complete not only credit card but also another payment such as payback. Tired on this. Just give up." - Sena Kim
9
"booking"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I spent 3 hours to make a booking and end up payment declined. More than 10 attempts but still failed to proceed with payment. So sad" - A Google user
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
won't work
trash app.
app won't load at all. maybe it only works with Korean phones or something 🤷♂️
doesn't let you use Korean won without translating everything into Korean.
So ridiculous. You can't check your flight status the next day???????? There's ongoing typhoon and can't even have a clear flight status?????
Not nice
After the last update, it's not working anymore in the overseas. 개한심 ㅉㅉ
Doesn't work. "unable to get token".
It's kind of trash app
Trash app. Just a wrapper for their webpage, which is also trash and barely functional.
Racist company. Don't take the risk of getting stuck at the airport, and instead book with an airline who respects their customers. "Sorry. The web/mobile check-in is not availabe for your nationality" (Australian).
Please start over with another app, this one is a complete mess.
This app is complete garbage. It logs you out immediately if you try to find your reservation or boarding pass. It's like this isn't an application. It just opens the web page in an app form. Their worthless website is doing the exact same thing. I keep getting a please reconfirm the information you filled in message over and over and over. I have a flight next week and I can't even get on to select a seat or see a seat map. Fix your garbage!!
Not User friendly at all. They have no way to pay if you live in Korea. Price is USD.
Payment doesn't complete not only credit card but also another payment such as payback. Tired on this. Just give up.
Horrible joke
terrible website and app. broken and unable to buy flight
I spent 3 hours to make a booking and end up payment declined. More than 10 attempts but still failed to proceed with payment. So sad
This app is not fit for purpose. It is just a wrapping round the website and gives you error messages in Korean when you try and check in in English.
Same problem as the others...can't book...very disappointing.
I had exactly same experience with others. An awful one. Can't not complete the payment. Even i had tried different credit cards.
This JINAIR website is very bad, when i want buy the cheaper ticket and go to do the payment and key the secure code, they will pop up message is transaction decline please contact system administrator, please update your system easy people to buy ticket, TQ..
Overall experience with the app and Jin Air was unpleasant. Could not
complete check in and manually did it over the counter.
complete check in and manually did it over the counter.
Foreigners, try a different airlines JinAir has great prices but their website and app are unusable and always return an error at payment. What kind of business doesn't allow customers to pay for their product? And despite having my account information, they repeatedly require the input of your phone number and address. Adding insult to injury, on one attempt, they charged my card but failed to provide a plane ticket If your app isn't ready, please don't release it and most importantly, create FRICTIONLESS buying if you want satisfied customer
Nonsense app. Residing in Korea sets Korean as language without any other
option. Useless!
option. Useless!
Terribly slow. I tried booking an airline ticket 5 times, but i failed and bought a other airline ticket.
JinAir, I want to be your customer but your website and app won't allow me. I cannot create an account or book a flight?
The app changed to Korean after the search page and once I tried to go back the app just froze. Very frustrating when trying to book from the road. The website gave us difficulty too.
The main menu is in English... but the booking process is in Korean. I'm using a galaxy S7 from the UK (my phone is 100% set to 'English') and I checked in the app's settings menu that English was selected as the language. Not sure why Jin Air keeps insisting the app has English language support, it doesn't.
Edit after answer: I am offended by the illogic of your answer. My phone IS all in English, which is one of the reasons why I'm writing this while post in English, or why I was expecting the app to be as well.... I still DO NOT recommend this app. VERY MUCH so. Only the main menu of this app is translated in English. And... Since their website doesn't allow to go through the booking process, I guess I just CAN'T BOOK ANY FLIGHT WITH THEM. 🙁
Only korea language when booking
It's only for domestic flights.
Uninstalled
Cant check reservation status
Zero stars, fc on installation, never got use
Sucks
Sentiment summary
67%
Positive (4-5★)
10%
Neutral (3★)
22%
Negative (1-2★)