Review Insights · Google Play
JioMart Online Shopping App
Jio Platforms Limited · 2,426,488 ratings · ★ 4.2
4.2
★★★★★
2,426,488 ratings
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Top complaints - extracted from 90 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
40 negative reviews mention this · 44% of all complaints
★★★★★ "I ordered a laptop from jiomart it is delaying the order and their are no updates for order.Very worst experience.I recommend not to use jiomart" - VYOM JAIN
2
"delivery"
30 negative reviews mention this · 33% of all complaints
★★★★★ "Before the update, whenever I placed an order through scheduled delivery, the expected delivery date used to be mentioned after the order was confirmed. But now, once the order gets shipped, the delivery date is no longer shown. I ordered a…" - Puspanjali Bordoloi
3
"customer"
21 negative reviews mention this · 23% of all complaints
★★★★★ "Before the update, whenever I placed an order through scheduled delivery, the expected delivery date used to be mentioned after the order was confirmed. But now, once the order gets shipped, the delivery date is no longer shown. I ordered a…" - Puspanjali Bordoloi
4
"service"
18 negative reviews mention this · 20% of all complaints
★★★★★ "worst app and backup service" - sheldon menezes
5
"experience"
17 negative reviews mention this · 19% of all complaints
★★★★★ "I ordered a laptop from jiomart it is delaying the order and their are no updates for order.Very worst experience.I recommend not to use jiomart" - VYOM JAIN
6
"cancel"
16 negative reviews mention this · 18% of all complaints
★★★★★ "cancel order option is fake. no matter how much you want to defend but this option is fake" - SATYAM
7
"ordered"
14 negative reviews mention this · 16% of all complaints
★★★★★ "I ordered a laptop from jiomart it is delaying the order and their are no updates for order.Very worst experience.I recommend not to use jiomart" - VYOM JAIN
8
"cancel order"
13 negative reviews mention this · 14% of all complaints
★★★★★ "cancel order option is fake. no matter how much you want to defend but this option is fake" - SATYAM
9
"quick"
13 negative reviews mention this · 14% of all complaints
★★★★★ "A very cheap act from jiomart customer support I had ordered for quick delivery it has been 2 days neither the things are delivered nor there is an option for cancellation and refund and their customer support is useless it's a complete AI …" - Saniya Firdaush
10
"jiomart"
12 negative reviews mention this · 13% of all complaints
★★★★★ "I ordered a laptop from jiomart it is delaying the order and their are no updates for order.Very worst experience.I recommend not to use jiomart" - VYOM JAIN
11
"delivered"
11 negative reviews mention this · 12% of all complaints
★★★★★ "A very cheap act from jiomart customer support I had ordered for quick delivery it has been 2 days neither the things are delivered nor there is an option for cancellation and refund and their customer support is useless it's a complete AI …" - Saniya Firdaush
12
"care"
11 negative reviews mention this · 12% of all complaints
★★★★★ "either app has some major bugs or there stores , exact status not visible since last two days. i thought stores are on strike. they need to take care seriously. update your app and spend some amount in technology and service team." - Ravi K Tiwari
📋 All 90 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I ordered a laptop from jiomart it is delaying the order and their are no updates for order.Very worst experience.I recommend not to use jiomart
worst app and backup service
no response for any problem missing items, refund like problem.
Most of the useful options are removed in the new Jiomart app. Especially real time tracking.
very slow app, website also disaster itself
Before the update, whenever I placed an order through scheduled delivery, the expected delivery date used to be mentioned after the order was confirmed. But now, once the order gets shipped, the delivery date is no longer shown. I ordered a top on May 3, and today is May 11, but I still haven’t received it. I also haven’t received any notification about a delivery delay. Even after contacting customer support, nothing has been resolved. I have neither received my order nor gotten my money back.
bad
the app is not optimised and too many glitches some times the app not even open
cancel order option is fake. no matter how much you want to defend but this option is fake
doesn't open it takes lots of time
server problem since from 10 days application is not working server issue is lot
worst app waste of money
Return of Item has been made painful, chat bot does not respond post a communication with h human agent is done, not getting option to raise complaint for next order. status of raised service request is not visible now, so, post order service experience is negative
worst experience after the update! before blinkit launched its services in mandya,jio mart was the only option and it was amazing after blinkit,idk the coincidence..u guys updated the app,which is not just few features,it's completely different, worst n it is irritating to use why does it take"Hollywood movie opening credits"time to open the app itself and u removed some of the best peanut butters now even though i want to keep using jio mart, i come back to use it but u r getting so annoying
such a bad experience, they should show if the nearest store is closed or not. I ordered something at 5 am, and it's written that it will reach at 10 am, I tried to cancel but error they said, is it a joke? delivery boy will yell at me for not picking the order. If I'm avail at 10 am why would I order at 5? even delivery tracking is not working, remove it! such a waste of time!
Suddenly they started cancelling all orders
A very cheap act from jiomart customer support I had ordered for quick delivery it has been 2 days neither the things are delivered nor there is an option for cancellation and refund and their customer support is useless it's a complete AI chatbot I keep on complaining for either cancel or deliver the stuffs asap but not getting any response from their side
very bad app that was open always stuck in hang there is no option available in this review app I was showing my error please remove this error in the next upcoming update
cheat app..they don't give orders on time , delay orders indefinitely..don't return money..worst app.
worst app
Worst app for quick delivery.
Experience is horrible in recent days....order stays under processed and it is not delivered, in fact when I want to cancel, the order is also not getting cancelled, it's too much annoying and it's wasting my time.....either you should deliver the order , or show some progress in the app or let the customer cancel their order.....nothing is happening.....please do something and fix my problem
he is delivery order in 3 hours for grocery I don't like oo sorry I'm order 1.03 pm and Time right now is 8.00 pm my order is not delivered very very bad service finally my order is cancel 10.45pm he is refund my payment 3 to 5 working days very nice service nobody can use this app 🤮🤮🤮💩💩
not available quick order
word for Instamart- that's pathetic! Showed 8 minutes at the time of placing the order and once the order is placed, it increases the delivery time to 23 minutes. Why committing lower ETA when you are unable to deliver? Could have ordered from other apps had I known the actual delivery time. Failed to deliver even in 40 minutes, had to cancel the order. dilevery boy call bhi resivd nahi kar raha 50 call kar diya abtak ye ek frod hai
worst app and worst customer service
either app has some major bugs or there stores , exact status not visible since last two days. i thought stores are on strike. they need to take care seriously. update your app and spend some amount in technology and service team.
Experience is so bad, you all just made a loop to stuck the customer, your helpline services in app doesn't work, your customer service number either doesn't work or redirects to app which again doesn't work, delivery partners are so bad and rude, took 10 hours for a order that was supposed be delivered in 20 minutes. Telling here is also useless you are just gonna give a number to reach which I have tried and doest work, never using the service again, apps like blinkit are much better.
Bad experience no delivery on time automatic they are canceling the order and delivery partner are very unprofessional.. Customer care is not reachable.. waste of time.. I order the same products from blink it, and they delivered in 20 minutes and jio mart 1 week 4 times I ordered every time either they canceling order by Owen or delivery partner refused to deliver
I think jiomart code is written by AI 😏 it's not opening showing only your order will be delivered here and there is no way to write address like before which used to be one time setup but it's asking for delivery address everytime
very pathetic experience in last one year with this app, I placed many order but accepting the order they process the order and after send delivery OTP they show in app return the order, and not done delivery, after contact customer service no help , only they informed me due to technical issues order was returned, every time technical issues? very bad service by this app. And customer service also useless, I think local store of this app not interested to done the delivery, again same answer
does not provide a proper phone number ..not a quick response for customers very worst experience..no value for money and time also we don't get any quick response related to oreders also.... disappointed..
I had a terrible experience with the jiomart app ,i have ordered some items from the app , it said the delivery is very specific on that particular day , i waited for very long time and i haven't seen any progress ,the status showed the same for like more than 5 hours after ordering and tried to cancel it , no matter what option i choose , it says failed to cancel order , i have tried to communicate from help section, that's the absolute nonsense i have ever seen ,its repeats the same answer
solve bug this app always crash and very slow loading
worst app always cancelled ordered items very bad service
everything is wrong in this app. I ordered something and for 1 hour I was waiting but no delivery partner was signed and when I tried to cancel the order it said failed cancel. So now I am stuck, neither can I cancel the order nor know when it will come. when I tried to reach customer support it always replied with some ai text that is never helpfully. Even when I tried to talk to customer care it said we can talk only until 8 pm. so what we supposed to do. such a bad experience.
The app gives address issues. if you want to send something on a different address and you are at a different address, the app does not pick the different address. rather it sends to the live location address and when you try to cancel the order it does not cancel the order . I mean what is the use of giving the option of cancellation when you will not cancel the order.
whenever I order for quick order majorly order doesn't arrive it just says your order is confirmed nothing else and for urgency of product I have to go and buy and cancel the order
worst app all order cancels automatically with any reason
pathetic app. First thing they don't promise quick delivery on quick order. if order is delayed they say wait till next day for order to be delivered. there is no way to track if delivery is attempted or not. can't see if delivery person is assigned or not. You are competing with Zepto Instamart and blink it with this experience your are going to die your own way. God bless
They never deliver orders on time. They are providing very poor service.
there is no cancellation option for order and they say do this and that 😡😡😡
this app don't deserve to be an app
do not buy anything from this app even if you do the quick order you will receive it after some days. I didn't receive my order yet and there is no option to connect with anyone, worst app I have ever used. neither I have received my order nor there is option to connect anyone or cancel my order, do not waste you time and money.
Most of the products are mon branded
I've had a veryyyy bad experience with jiomart .I had ordered a few items and paid for the same using Google pay expecting for them to arrive the same day as it showed the delivery date to be the same as that ordered .The items are not received even as of today and the status still shows as 'ordered' which means that the items are not even under process. I tried the chat bot thing ,it does not give me proper answers and also tried calling the customer care ,but they didn't answer the call only.
such a horrible app, there is no proper help desk, so many glitches taken place
They take the order but never deliver it. It’s been hours, yet the delivery still hasn’t arrived
worst app ever... they won't deliver nor refund... app not working well... no proper response from support.. I didn't get my order nor a refund.. my money is gone... don't believe them.. and make cash on delivery.. or else your money will be gone
very bad , have many issues, have late delivery ,exchange of order ,very bad service
+ 40 more in the clipboard copy
Sentiment summary
83%
Positive (4-5★)
4%
Neutral (3★)
14%
Negative (1-2★)